Operations Flashcards
Give two reasons why you might call the operations department.
Lights out in signage, carpet needing cleaning, ceiling tile stained, landscape not looking very good, Lot striping, building meeting pressure washing, problems with plumbing
Who is in the operations department? Give a brief description of each individual and what they are responsible for
Ava Joubert - overseas department as well as real estate acquisitions and leasehold improvements
Rachel miller - oversee the day-to-day branch maintenance issues, cost-saving initiatives, utility reduction initiatives, cell phone issues/requests, branch work orders, vendor relations, FQI audits
Vin kelly- responsible for repair and maintenance items at most branches, trade dress compliance
Our first founding value is “our brand is the most important thing we own” explain how this applies to your branch image
Our branch is our image. It’s part of the way customers perceive our company. We won our branches to reflect the professionalism that our customers expect of our employees and our company
How do we measure our branch image standard?
FQI
What does FQI stand for?
Facility quality index
What is your branch FQI score
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