Operations Flashcards
Role (3)
Strategic role of operations management
goods and/or services in different industries
interdependence with other key business functions
Influences (8)
GTG LE CoQ + CSR
globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability, CSR
Processes (3)
Inputs, transformation processes, outputs
Strategies (9)
POGO SQuINT
Performance Objectives
Outsourcing
Global Factors
Overcoming resistance to change
Supply chain management
Quality management
Inventory Management
New product or service design and development
Technology
[Role] Strategic role (2)
cost leadership, good/service differentiation
[Influences] CSR (2)
the difference between legal compliance and ethical responsibility
environmental sustainability and social responsibility
[Processes] Inputs (2)
– transformed resources (materials, information, customers)
– transforming resources (human resources, facilities)
[Processes] Transformation processes (4)
– the influence of volume, variety, variation in demand and visibility (customer contact)
– sequencing and scheduling – Gantt charts, critical path analysis
– technology, task design and process layout
– monitoring, control and improvement
[Processes] Outputs (2)
Customer service, warranties
[Strategies] Performance objectives (5)
Quesadilla Football Club QSDFCC
quality, speed, dependability, flexibility, customisation, cost
[Strategies] Supply chain management (3)
logistics, e-commerce, global sourcing
[Strategies] Technology (2)
Leading edge, established
[Strategies] Inventory Management (3)
LIFO, FIFO, JIT
[Strategies] Quality Management (3)
Control, assurance, improvement
[Strategies] Overcoming resistance to change (6)
financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia
