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ORGA 316 > ORGA 316 Final Exam Reveiw > Flashcards

ORGA 316 Final Exam Reveiw Flashcards

1
Q

Teamwork

A

A joint action by a team of individuals whose interest are subordinated to team unity.

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2
Q

IDEO

A

Toys manufacturing company with a creative approach to business, no clear pecking order

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3
Q

4 Benefits of Organization

A
  1. Good for complicated and complex work that can’t be done by 1 person
  2. Good when talent is shared in the whole organization
  3. Empower with collaboration not competition
  4. Help you feel like you belong, Cohesion
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4
Q

Norms of Behaviour

A

The standards that a workgroup uses to evaluate the behaviour of a group

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5
Q

Group Cohesion

A

The interpersonal glue that makes members of a group stick together.

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6
Q

Tuckman 5 Stage Model to Group Development

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning
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7
Q

Norming

A

1st stage of Tuckman’s 5 stage model of group development.

Little agreement, unclear purpose, guidance and direction

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8
Q

Storming

A

2nd stage of Tuckman’s 5 stage model of group development
Conflict increased clarity of purpose. Power struggles
Coaching

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9
Q

Norming

A

3rd stage of Tuckman’s 5 stage model of group development
Agreement and consensus
Clear roles and responsibilities Facilitation

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10
Q

Performing

A

4th stage of Tuckman’s 5 stage model of group development

Clear vision and purpose, focus on goal achievement, delegation

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11
Q

Task completion

A

5th stage of Tuckman’s 5 stage model of group development

Task completion, Good feeling about achievements, Recognition

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12
Q

3 Concepts of Power

A
  1. Power
  2. Influence
  3. Authority
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13
Q

Power

A

The ability to influence another person or relationship

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14
Q

Influence

A

The process of affecting the thoughts and emotions of another person

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15
Q

Authority

A

The right to influence others

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16
Q

Zone of Indifference

A

The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.
Companies try to increase the zone of indifference.

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17
Q

What is the least effective source of power

A

Coercion and legitimate power are the weakest

18
Q

What is the most effective source of power

A

Expert and referent power are strongest

19
Q

What source of power is a student developing

A

Students develop expert Power

20
Q

5 sources of power

A
  1. Reward Power
  2. Legitimate Power
  3. Referent Power
  4. Expert Power
  5. Coercion Power
21
Q

Reward Power

A

Agent cources of power is in rewarding subject

22
Q

Legitamte Power

A

When both subject and agent agree that agent has influential right

23
Q

Referent Power

A

Based on interpersonal attraction

24
Q

Expert Power

A

Agent has the knowledge the agent needs

25
Q

Coercion Power

A

Agent’s ability to cause an unpleasant experience for a target ( Or Else Threat)

26
Q

Which power is power of future

A

Expert Power

27
Q

Lewin 3 Leadership Styles

A
  1. Autocratic Style
  2. Democratic Style
  3. Laissez-faire Style
28
Q

Autocratic Leadership Style

A

dictatorship style

29
Q

Democratic Leadership Style

A

Uses democracy

30
Q

Laissez-faire style

A

Laissez faire style of economics

31
Q

Transactional Leadership

A

Uses reward and punishements as method of incentive

32
Q

Transfromational Leadership

A

Uses inspirational and excitement. Motivational speaker

33
Q

Situational Leadership

A

Suggest that the leaders behaviour should be adjusted to the maturity level of the followers

34
Q

2 Dimensions of Leader Behaviour

A
  1. Task-oriented

2. Relationship-oriented

35
Q

Emotional Intelligence

A

Ability to control one’s emotions and others

36
Q

5 Styles of Conflict Resolution

A
  1. Avoiding: Being Pussy
  2. Accomodating: Your needs over mine
  3. Competing: I’m gonna get mines, by any means
  4. Compromising: you helpe me help you. 50/50
  5. Collaborating: Unified political parties
37
Q

3 Levels of Organizational Culture

A
  1. Artifacts
  2. Values Espoused
  3. Assumptions
38
Q

4 Levels of Culture

A
  1. Artifacts: Physical signs, logos
  2. Beliefs: Understnding of how things are related
  3. Values: Long lasting belief of what is important
  4. Assumptions: Taken for granted notion of how something should be in an organization
39
Q

Espoused Value

A

What people say they value

40
Q

Enacted Values

A

Values reflected in people’s actions

ORGA 316 (1 decks)

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