Organizational Behavior Flashcards

1
Q

People skills in organization

Organization behavior means soft people, skills,

Thinking skills, 

Social emotional skills

A

 thinking skills
Critical, thinking,
reasoning,
problem-solving
Mental flexibility,
decision, making

Social emotional skills

 Interpersonal skills,
teamwork,
empathy,
self awareness,
self discipline 

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2
Q

Evolving science of organizational behavior

A

Industrial science,
 administrative management,
Bureaucracy
human relation,
human cognition, and complexity, theory

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3
Q

Organizational behavior awkward at three level

Individual

Group between individuals

‏ organization between group 

A

Individual
Assumption
Perception
Personality

Group between individual
Leadership
Teamwork,
Decision making
Power
Conflict 

Organization between groups
Organization of work
structure of authority,
power of relationship
 design, organization, system
, HRM, (hiring training, appraisal compensation)
Organization, culture
Organizational learning and adaptation 

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4
Q

Healthcare,  challenges for organizational  behavior 

Industrial 

Organisation 

A

Raising cost declining  reimbursement >financial pressure

Increase computation,

consumer demands

New services and technology

Chronic illness

patient safety concern

quality of care

Labor shortage

outpatient care

Organisation

Professional workforce

exciting work

Height reliability

Technical expert,

professional autonomy 

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5
Q

Four major feature of thinking

Each create distortion that contribute to non relation thinking

Mental representation

Reception and information processing

Decision

A

Mental representation is restriction that queued thinking

Reception and information processing noticing integrating new information 

Decision, Thanking speed and heuristic

Social cognition :how we perceive thinking habit judge other 

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6
Q

Mini obstacle of rational thinking

Non-rational thinking

A

Assumption

Mental habits

Minton shortcut

Preception 
Hiding, thinking,

Biases

Bree conception 

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7
Q

Mental representation

Thanking infrastructure 

A

Mental representation template that organize information experience, underlie our knowledge believes assumption 

Contain concept that organize knowledge and shape interpretation

Stored representation are preconception that provide quick preconception judgment



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8
Q

Schema general knowledge and expectation about concept

A

A persons schema representation of certain trait, or knowledge,

Role schema : appropriate behavior and expectation for social category

Event schema how certain event should occuer 

 Organizational schema :  pattern, of shared thinking specific to organization that function like collective organization thinking

Interpretive schema Brimarie lens for focus, attention, and guide for interpretive of new information 

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9
Q

Mental, moodel and mindset how we see the word

A

Mental model abstract framework that depict how the world works specially can use and effect processes

Implicit theory unconscious perception about how the world works and how people behave

Mindset  implicit perception positive or negative about personal abilities, and characteristics 

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