Organizational culture and climate(final) Flashcards
Define culture.
-the system of core organizational values and beliefs that is created and communicated by organizational leaders to employees.
Define climate.
-a shared perception among employees regarding their work entity(organization, department, team).
What does culture include?
- deeper and more objective.
- values, artifacts, ideologies that define the organization.
- determined by the nature of the industry, vision, or organizational goals.
- independent of employees’ perceptions.
- climate develpes from the core of culture.
What does climate include?
- more immediate than culture.
- employees sense the climate when they enter the organization.
- culture is typically visible to organizational outsiders and climate is experienced by organizational insiders.
- climate is what is experience, culture is why employees experience certain climates.
Define artifacts as it relates to culture.
-physical environment, language, narratives, rituals, ceremonies, taboos.
Describe espoused values as it relates to culture.
-values that are explicitly endorsed by the organization.
Describe basic assumptions as it relates to culture.
-herb klleher: employees are more important than customers.
Describe three organizational types.
- constructive
- active defensive
- passive defensive
How do you create organizational culture?
-formulate strategic values, create vision, develop cultural values, initiate implementation strategies, reinforce cultural behaviors.
What does climate include?
- perceptions of organizational events, practices and procedures.
- what behaviors are expected, encouraged, and reward in the group/organization.
- organizational values and norms.
What are the two approaches to understanding the nature of climate?
- global: employees’ global, summary of perception of an organization or a group.
- climate for something: specific types of climate.
Describe climate for service.
- employee perceptions of the practices, procedures and behaviors that get rearded, supported and expected with regard to customer service and customer service quality.
- high quality customer-service is important to managmenet and employees get rewarded for providing high quality service.
Describe a climate for initiative.
-perceptions that proactive, self-starting, and persistent behaviors are expected and rewarded.
Describe a climate for innovation.
-perceptions that production and implementation of new and useful ideas is expected and rewarded.
Describe a safety climate.
-perceptions that safe performance behaviors are expected and rewarded.
