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Business Paper 1 & 2 > P1 -Human Resources > Flashcards

P1 -Human Resources Flashcards

1
Q

Human Resources definition

A

the department of a business or organization that deals with the hiring, administration, and training of staff

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2
Q

Purpose of Human Resources

A

Recruitment
Training
Staff development
Health and safety training
Payroll
Discipline

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3
Q

Why would vacancies arise

A

Maternity leave
Business has expanded
Retirement
Promotion
Illness

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4
Q

What would be included in a job advert

A

Duties
Qualifications
Experience
Salary
Hours of work
Location of job
Contact info
How to apply

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5
Q

Where to advertise the job + info

A

Social media - cheap, national
Websites - cheap, national
Local Newspapers - cheap and local
National newspapers - expensive, national, senior roles
Talking to people - cheap and local
Job centre - help people find employment, cheap, national
Radio
In the shop
Recruitment agencies - matches candidates to the job, expensive, national

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6
Q

What is an application form

A

A form which is filled out by all applicants when applying for a job
Some questions may be optional or compulsory

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7
Q

Advantages and disadvantages of application forms

A

+ same questions answered (easy to compare)
+ needs a signature for recognition

  • you don’t know a lot about the person
  • they all sound very similar
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8
Q

Advantages and disadvantages of CV’s

A

+ you can write lots about yourself
+ helps you to get to know the person

  • irrelevant information
  • difficult to compare 2 CV’s
  • they can exaggerate
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9
Q

Questions asked on interview day

A

Why did you apply for this job?
Why should we hire you?
Where do you see yourself in 5 years

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10
Q

2 suitable activities for interview day

A

Line up in order of different birthdays (working together could help share different methods)
Maths puzzle (good at problem solving)

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11
Q

Advantages of flexible working for the WORKER

A

+suits some people with family commitments
+ workers enjoy having freedom
+workers may save time and money by not working

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12
Q

Disadvantages of flexible working for the WORKER

A
  • some workers miss social side side of working with others
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13
Q

What is flexible working

A

Flexible working is a way of working that suits an employee’s needs, for example having flexible start and finish times, or working from home.

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14
Q

Advantages of flexible working for the business

A

+ increased productivity for workers who fid it better to work from home
+ retain experienced workers
+ business may save costs (less office space)

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15
Q

Disadvantages of flexible working for the business

A

-communications between workers may not be as good due to lack of meeting
- workers may need supervision

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16
Q

Working while mobile advantages

A

Workers feel trusted
More concentration
Workers feel less stress

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17
Q

Working while mobile disadvantages

A

Difficult to discuss ideas
The technology the worker needs may be expensive

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18
Q

Working full time benefits and 1 negative

A

More experience
Discussions with co-workers

  • business has to pay wages
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19
Q

What is self employment

A

Some organisation bring contractors into the organisation
E.g a personal trainer at the gym

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20
Q

Why do businesses use organisational charts

A

Sets the business into departments
It shows who you should speak to if you have a question
Who is responsible for what
Who is next for promotion

21
Q

Centralised definition

A

Where all decisions are made from the top

22
Q

Decentralised definition

A

Where departments (or other shops) have the authority to make their own decisions

23
Q

Span of control

A

Number of people under your immediate control

24
Q

Chain of command

A

Number of layers in the business

25
Q

Delegate

A

To give someone else the responsibility

26
Q

Line manager

A

Someone’s immediate boss

27
Q

Tall hierarchy

A

One that has several layers

28
Q

Flat hierarchy

A

One with very few levels

29
Q

Tall hierarchy advantages

A

Promotion opportunities
Narrow span of control - easier to control

30
Q

Tall hierarchy disadvantages

A

Slow communication

Lack of teamwork

31
Q

Flat hierarchy advantages

A

Fast communication
Good teamwork

32
Q

Flat hierarchy disadvantages

A

Wide span of control
Lack of promotion opportunities

33
Q

What are the different types of financial motivation

A

Pay
Commission
Bonus
Profit sharing
Overtime
Perks
Piece rate
Golden hello

34
Q

What’s a golden hello

A

Money paid for signing a contract to work for the business

35
Q

What is piece rate

A

Paid for every product you make

36
Q

Advantages and disadvantages of pay for motivation

A

+
People stay
Good recruitment
High quality work

-
expensive

37
Q

+ and - of profit sharing

A

+
Encourages to sell more
Encourages teamwork

-
less profits to shareholder
Those who may not of worked hard for it get the same as those who did

38
Q

+ and - of a bonus

A

+
Encourages to meet the target
Good attendance

-
Expensive
Jealousy

39
Q

+ and - of perks

A

+
gives people perks they need
Can save worker money

-
Perks abused

40
Q

Examples of non financial motivation

A

Praise
Awards schemes
Good working environment

41
Q

Advantages for the worker of part time

A
  • suits students who want to earn whilst they study
  • Suit people who need to look after the family
42
Q

Advantages for the business of part time

A
  • experience workers, such as those retiring can still stay and contribute to the business
  • The business may have more choice by offering part-time work as not, everyone wants full-time work
43
Q

Disadvantages for the business of part time

A
  • recruitment and training costs may be higher as more part-time workers may be needed to do the job or fewer full-time workers
  • Managers may have more workers to manage leading to higher stress levels and less time to complete other jobs
44
Q

Disadvantages for the workers of part time

A
  • Low income
  • Hours of work may be inconvenient for the worker
45
Q

What is flexible working?

A

Flexible working refers to working outside of a normal working pattern

46
Q

Advantages to the business of working from home

A
  • Workers can work longer as they travelled less
  • Workers may be more motivated because they have the freedom to manage their work load at home
  • Workers may work better if there were fewer distractions at home, than in the business
47
Q

Disadvantages to the business of working from home

A
  • The work and may not be able to share ideas with colleagues who are in work
  • The work and they produce less without the discipline of being in work, and there may be more distractions
  • worker may need to be trained to use the technology - which the business has to pay for
48
Q

Advantages and disadvantages of working from home for the worker

A

+ the worker may save money in travel costs
+ the work of May have freedom about how much and when they work
- the worker may miss it on the motivating social side of being in work

Business Paper 1 & 2 (7 decks)

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