Performance measures Flashcards
Financial, customer, internal business processes, and learning and growth are the 4 categories of
the balanced scorecard
Cause and effect linkages
identify which performance measures are performance drivers (leading indicators) and which are outcome performance measures (lagging indicators)
Diagrams that identify cause and effect linkages
strategy maps
Japanese art of continuous improvement
Kaizen
Delphi method
Separate consultation with multiple experts and tabulation of reccomendations
Prevention costs
prevent product failure
Which costs are spent to detect product failure before production is complete?
Appraisal/detection costs
Which costs are spent to detect product failure after production but before shipment to the customer?
Internal failure costs
Costs spent to remedy a situation in which a defective product was sent to a customer
External failure costs
Critical path
shortest time necessary to accomplish a project
The program evaluation and review technique (PERT)
focuses on the interdependency of activities and the time required to complete an activity to schedule and control the project
ABC analysis
Categorizes tasks into three groups based on timelines and importance
