PPN102 Test 1: Therapeutic Relationships Flashcards

1
Q

Define Therapeutic Relationship

A

A purposeful, goal-oriented, time-limited relationship that is established with the intent of advancing the best interests and outcomes of the client.

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2
Q

Define Relational Practice

A

A respectful and reflexive approach to inquire into patients’ lived experiences and healthcare needs. It is the skilled action of respectful, compassionate, and authentically interested inquiry into another (and one’s own) lived experience.

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3
Q

According to Zou (2016), relational practice has 5 important implications in nursing clinical practice

A

1) Look beyond the surface of people/situations/relationships to understand the contextual factors that impact health
2) Take responsibility for articulating personal and or societal biases and discriminations in order to provide culturally safe care
3) Demonstrate respect for a patient’s culture, age, sex, beliefs and values, healthcare decisions and preferences
4) Abide by nursing codes and standards and engage in reflective practice
5) Establish policies, provide education and engage in research that explores therapeutic relationships between nurses, patients, and their families

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4
Q

What nursing practice is based on the belief that each person has within them the capacity to heal if given support with respect and unconditional regard in caring, authentic, therapeutic relationships?

A

Client-centered Care

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5
Q

Describe the difference between a social and therapeutic relationship

A

Social relationships are established and maintained to meet mutual needs or friendship. Therapeutic patient-centered relationships are established for professional health-related purposes within a specific time-setting. The focus of therapeutic relations is always on patient health concerns and outcomes.

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6
Q

Describe Peplau’s Interpersonal Relations Theory

A

Emphasis on a nurse-client relationship, instead of passively delivering treatment and following doctor’s orders. She believed that shared experiences with patients were foundational to nursing practice.

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7
Q

Peplau created a model of six types of roles that describe the different types of interpersonal roles existing in healthcare, name these 6 roles

A

1) Stranger role
2) Resource role
3) Teaching role
4) Leadership role
5) Surrogate role
6) Counselor role

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8
Q

This role receives the client and establishes the introduction of the nurse-client relationship

A

Stranger role

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9
Q

Define Resource Role

A

One who provides specific needed information that aids in the understanding of a problem or a new situation. The patient looks to this individual for knowledge.

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10
Q

In this role, the individual imparts knowledge in reference to a need or interest. The nurse educates the patient.

A

Teaching role

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11
Q

Define Leadership Role

A

The nurse empowers the patient to become a leader in their health.

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12
Q

In this role, a nurse may remind the patient of someone they know and they may become a surrogate in that relationship.

A

Surrogate Role. It helps to clarify the domains of dependence, interdependence, and independence and act on client’s behalf as an advocate.

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13
Q

Define the Counselor Role

A

The nurse encourages the patient and helps them work through their feelings. They help the patient understand and integrate the meaning of current life circumstances, and provide guidance and encouragement to make changes.

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14
Q

Identify Peplau’s four phases of the nurse-client relationship.

A

1) Pre-interaction
2) Orientation
3) Working
4) Resolution

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15
Q

What does the pre-interaction phase include?

A

Reviewing a patient’s chart or report; affords greater interpersonal sensitivity prior to meeting, and allows you to reflect and review your personal goals and/or potential biases.

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16
Q

In this phase, the patient identifies that they may need help. The nurse will establish boundaries, and trust, and help explain to the patient what is occurring.

A

Orientation phase

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17
Q

What does the Identification/Working phase include?

A

The patient has identified that they can rely on the nurse for health and will work together with the nurse to discover appropriate solutions. The leadership role may be particularly important here, as the patient may be feeling insecure.

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18
Q

What is the Exploitation phase?

A

In Peplau’s theory, this phase may occur before Resolution/Termination (phase 4). In this phase, the patient becomes overly reliant on the nurse. The nurse must re-establish boundaries and confidence in the patient.

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19
Q

In this phase, the nurse helps the patient in preparation for their discharge.

A

Resolution/Termination Phase

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20
Q

What are the 5 key components of the therapeutic nurse-client relationship, as described by the CNO?

A

1) Professional Intimacy
2) Power
3) Empathy
4) Respect
5) Trust

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21
Q

This component of the nurse-client relationship results from the close proximity required to maintain care

A

Professional Intimacy

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22
Q

The nurse-client relationship is one of unequal…?

A

Power. This is a result of specialized knowledge and ability to navigate the healthcare system, and advocate for the client.

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23
Q

Validating and resonating with the client’s experience while maintaining appropriate boundaries and distance to stay objective defines which component of the nurse-client relationship?

A

Empathy

24
Q

Which component includes the recognition of worth of each person?

A

Respect

25
Q

As defined by the CNO, what are the four standard statements that describe what a nurse is accountable for in a therapeutic nurse-client relationship?

A

1) Therapeutic Communication
2) Patient-centered care
3) Maintaining Boundaries
4) Protecting the client from abuse

26
Q

Define Therapeutic Communication

A

Nurses use a wide range of effective communication strategies and interpersonal skills to appropriately establish, maintain, re-establish, and terminate the nurse-client relationship.

27
Q

Provide examples of indicators of therapeutic communication

A
  • Introduces self
  • Addresses client by preferred name
  • Allows client to express themselves
  • Informs client that information will be shared with healthcare team
28
Q

Define Client-Centered Care

A

Nurses work with the client to ensure that all professional behaviors and actions meet the needs of the client

29
Q

Provide examples of indicators of client-centered care

A
  • Identifying client goals and making them the basis of the plan of care
  • Including family and significant others in care
  • Understanding the biases can impact care
30
Q

Who is responsible for establishing and maintaining boundaries in a therapeutic nurse-client relationship?

A

The nurse (i.e., not accepting gifts, not spending extra time outside the ncr)

31
Q

How can the nurse protect the client from abuse?

A

Nurses protect the client from abuse by ensuring that abuse is prevented or stopped and reported. Nurse’s are legally obligated to report abuse by an HCP, abuse in an LTC home, or abuse of a child.

32
Q

What are the different forms of abuse?

A

Financial abuse (i.e., borrowing money), Emotional abuse (i.e., sarcasm), Physical abuse, Sexual abuse, Neglect

33
Q

What is “therapeutic use of self”?

A

Using your “whole self” to develop a relationship with “the whole self of the person receiving care”. It includes caring, authenticity & presence

34
Q

How can you demonstrate respect for the dignity and worth of a patient when promoting person-centered communication?

A

Identifying how your patient wishes to be addressed early on and addressing them as they choose

35
Q

How can you show empathy when promoting person-centered communication?

A

By understanding the meaning the healthcare experience has for the patient. It includes non-judgment and recognizing an emotion in another person and communicating that. It is about them!

36
Q

What is mutuality in person-centered care?

A

Mutuality shows that you and your patient are on the same page about your patient’s health problems and plans for addressing them

37
Q

What are barriers to a therapeutic relationship?

A

Lack of caring, mistrust, undermining empowerment, lack of empathy, anxiety, stereotyping, violation of personal space, etc.

38
Q

Describe the steps of the caring process

A

Connect: introduce yourself, be attentive
Appreciate: the client is in a new, strange, and possibly frightening situation
Respond: work with their priorities and expectations
Empower: encourage the client to problem-solve with you

39
Q

Outline nursing actions that promote empathy

A
  1. Recognizing and classifying requests
  2. Demonstrating attending behaviors (i.e., eye contact, posture)
  3. Offer empathetic responses (i.e., clarify your understanding by restating the problem)
  4. Proxemics: consider personal space
40
Q

What are the four proximity zones?

A

Intimate zone, personal zone, social zone, public zone

41
Q

What are the 6 ‘P’s of social media use?

A
  1. Professional
  2. Positive
  3. Patient/Person-free
  4. Protect yourself
  5. Privacy
  6. Pause before you post
42
Q

What is the “art of nursing” referring to in the TNCR?

A

Nurses’ intuitive thinking process about the nature of health from the patient’s perspective - these processes (both the art and science) are influenced and informed by the nurses’ life knowledge and professional experience with other patients

43
Q

What are the 5 Ways of Knowing?

A
  1. Empiric
  2. Personal
  3. Aesthetic
  4. Ethical
  5. Emancipatory
44
Q

Which Way of Knowing enables the nurse to recognize social and political problems of injustice or inequity?

A

Emancipatory

45
Q

Which Way of Knowing demands a deeper appreciation of the whole person or situation, moves beyond the superficial to see the experience as part of a larger whole?

A

Aesthetic

46
Q

How would you describe Personal Ways of Knowing?

A

Relational knowing revealed through reflection, empathy, and compassion and is communicated to others as authenticity and genuineness

47
Q

What is a grand theory?

A

Application of a global conceptual framework to provide insight into abstract phenomena, such as human behavior (i.e., Parse, Roy, Watson)

48
Q

What type of theory is developed from grand theories of practice, research, or literature?

A

Middle-range theory (i.e., Benner, Henderson)

49
Q

What type of theory is developed from middle range theories and are applicable to direct practice?

A

Practice theory (i.e., procedural manuals)

50
Q

What are key bodies of nursing knowledge used to examine and understand clinical situations?

A

Metaparadigms

51
Q

How does Parse view Caring? (Human Becoming Teaching-Learning Model)

A

Parse suggests that nurse and patient exist in a relationship and both benefit equally. Caring is demonstrated through active listening and appreciating and learning from each other’s differences.

52
Q

Which theorist sees caring as a nurse developing overtime because of experiences in practice?

A

Benner (Novice to Expert Theory)

53
Q

Which theorist sees caring as involving all aspects of a nurses’ role and considers conscious intentional care as promoting healing and growth?

A

Watson (Theory of Human Caring) described 10 Carative factors

54
Q

Which theorist sees caring as a nurses’ openess to learning new care modalities and engaging as co-participants with clients to achieve culturally congruent nursing caring?

A

Leininger (Diversity and Universality Theory) believed nurses must be open to patient’s cultural contexts!

55
Q

Describe Wiseman’s 4 components of empathy

A
  1. The ability to listen to and understand another’s feelings
  2. The ability to take on another’s term of reference (see the world as others see it)
  3. The ability to understand and not judge
  4. The ability to communicate that understanding