PPP

Question 1

Do you have any Phone Payment Program (or PPP) ads, brochures, or marketing materials on display or available for customers?

Answer 1

Yes

Question 2

Are the PPP materials approved by Progressive and Cricket?

Answer 2

Yes

Question 3

What is an acceptable form of customer identification (for the Phone Payment Program)?

Answer 3

Valid Government issued ID – foreign included

Question 4

Do you verify the customer’s identity for a PPP lease transaction?

Answer 4

Yes

Question 5

When should you print out a copy of the Lease for the customer?

Answer 5

If the customer requests or states they want a printed copy after the advocate/manager asks. (View Agreement, select I agree to use electronic records and signatures, print)

Question 6

What should you do if the Progressive Lease will not print?

Answer 6

Email Copy or Call Progressive @ 877-898-1970

Question 7

Can you ever assist the customer in entering information on the tablet?

Answer 7

No

Question 8

Can you attempt to explain the lease terms to the customer?

Answer 8

No

Question 9

What are the only things that the representative can tell the customer?

Answer 9

• Progressive must approve the lease
• Customers can lease up to 5 devices with a fixed initial lease payment of $49.99 (paid at the time of transaction with Cricket)
• At least one phone must cost $149.99 or more (after promo’s, coupons, and any applicable discounts)
• The customer has no obligation to purchase leased items
• Progressive provides flexible weekly, bi-weekly, or monthly payment options including an early 90 buyout option
• The customer will own their device after they make all payments due to Progressive

Question 10

Can you accept the lease disclosures or sign the lease on the customer’s behalf?

Answer 10

No

Question 11

If the customer has questions about the application or lease, what should you do?

Answer 11

Refer them to Progressive customer service at 877.898.1970

Question 12

What is the lease payment amount collected by the store?

Answer 12

$49.99

Question 13

Explain the lease termination policy.

Answer 13

• Cancelling the lease contract by returning all phones within 7 days to the store where the phone was originally leased
• Cancel the lease at any time after the 7 day period by returning the phone(s) to progressive

Question 14

What kinds of lease payment options does a customer have?

Answer 14

Progressive provides flexible weekly, bi-weekly, or monthly payment options including an early 90 buyout option