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Practice exam review Flashcards

1
Q

Which has a greater impact on financial performance inventory turns or after-sales costs?

A

inventory turns

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2
Q

Does Software as a service offer both License per use and per device options?

A

YES

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3
Q

Under a normal distribution, what % of observations are included within +-, 1,2,3 standard deviations

A

68.27, 95.45, 99.73

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4
Q

Which has a great impact to the flow of funds, information sharing and collaboration or initiating discount terms?

A

information sharing and collaboration

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5
Q

What is more likely to happen when integrating a global supply chain? Total supply chain risk will increase or Interorganizational processes will be simplified?

A

Total supply chain risk will increase, bc data will be shared

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6
Q

Does scrap or waste include “by-product of a process or task with unique characteristics requiring special management control

A

waste

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7
Q

Which 2 warehouse functions share the same benefit of having consolidated, full-trailer shipments?

A

Cross-dock and breakbulk

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8
Q

What should you do to mitigate the increased risk of a single source of supply?

A

rigorous screening, selection and certification programs

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9
Q

Does economic sustainability refer more to supply chain risk or environmental laws?

A

Supply chain risk

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10
Q

Does the pull system improve demand sensitivity or enhanced communication?

A

demand sensitivity

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11
Q

Why do companies implement sustainability?

A

Gain a competitive edge

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12
Q

What stage in the product life cycle is most profitable?

A

Maturity, the costs of acquiring sales are declining, so profits are higher

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13
Q

Is it TQM or TQC? What is it?

A

TQM is a management approach to long-term success through customer satisfaction

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14
Q

What is the primary objective of a six sigma program?

A

To reduce product and process variability

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15
Q

What are 2 differences between a Quick Response vs. Continuous replenishment order system?

A

Quick Response, customer still places the order

Quick Response, sends POS data

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16
Q

When should personal discussions happen?

A

For exceptions or special situations

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17
Q

To harmonize supply and demand, what should an organization first do?

A

Improve forecast accuracy

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18
Q

What is the order point or reorder point?

A

Demand during lead time plus safety stock

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19
Q

Does a time series forecast lead or lag behind a seasonal trend?

A

lag

20
Q

What type of decision is selecting decoupling points to minimize lead times?

A

Strategic

21
Q

Does selecting decoupling points affect lead time?

A

YES

22
Q

What is a side effect of continuous improvement?

A

Escalation of customers’ expectations

23
Q

What should a company do if they want to reduce supply chain risk of theft?

A

Have security protocols that all partners can agree to and uphold

24
Q

How can you get the most out of a S*OP process?

A

Share results with external partners

25
Q

What is an example of a reverse logistics strategy?

A

Supply packaging to a consumer for returning goods

26
Q

What is the primary benefit of an erp system?

A

Visibility to real-time supply chain data

27
Q

What is the major purpose of S&OP?

A

Develop a single set of supply/demand numbers for all stakeholders

28
Q

What is the difference between Fill rate and Stockout frequency?

A

Fill rate measures stockout for customer orders, whereas stockout is simply not having an item on hand.

29
Q

When may a company resort to protectionist tactics?

A

When a company is not included in a trade bloc

30
Q

Which topics are coved in ISO 26000:2010

A

Environment, consumer issues, labor practices, and human rights

31
Q

What should a company first do when implementing CRM?

A

Define objectives and benefits. CRM is a massive endeavor

32
Q

How do you compare different modes of transportation?

A

Speed, dependability, capability, and frequency. Cost is a factor, but is dependent on the other factors.

33
Q

A company should manage which following factors when moving from transaction-based to cooperative relationships?

A

Uncertainty and risk

34
Q

What measure of operational performance account for a firm’s uncertainty and risk?

A

Flexibility and malfunction recovery

35
Q

What does volume growth measure?

A

Product merchandizing

36
Q

Which is better to manage lead time of components and increase on-time delivery performance of suppliers? CPFR or SRM

A

CPFR

37
Q

Which iso standards are helpful for SWOT analysis?

A

ISO 31,3110, guide 73

38
Q

What stage would a company balance cost and customer serfice?

A

Stage 3

39
Q

What stage would a company take a step toward integrating with external members?

A

Stage 3

40
Q

Are costs high for centralized or decentralized?

A

decentralized

41
Q

In CPFR what corresponds to order- to-cash cycle?

A

Execution

42
Q

In CPFR what corresponds to logistics/distribution?

A

Order fulfillment

43
Q

What stage in continuous improvement should you rething goal or move benchmark?

A

project planning

44
Q

How do you calculate risk level?

A

Probability of occurence x magnitiude of loss

45
Q

Which has lower long-term lower costs? Contract or public warehouses?

A

contract

46
Q

Sales force automation is more so a tool for who?

A

sales people

47
Q

CRM programs focus more on who?

A

customer

Pretest review (2 decks)

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