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Pretest Flashcards

1
Q

What is a level 1 SCOR metric for planning & supply?

A

Order fulfillment cycle time, which measures responsiveness

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2
Q

Which of the types of waste is considered most serious?

A

Overproduction

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3
Q

How soon should you contact a customer who discontinued services?

A

1 week

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4
Q

Which is quality and environmental certification systems is ANSI Z.10 compatible with?

A

ISO 9000 & ISO 14000

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5
Q

C-TPAT measures apply to?

A

participants

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6
Q

What is the trend in the # of warehouses in a system?

A

Reduce # of warehouses in relation to product volume

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7
Q

When monitoring lead times, what affects safety stock the most?

A

Consistency. If lead times vary, then you need to increase safety stock

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8
Q

What is a key aspect of TQM?

A

Continuous improvement of ALL processes over time

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9
Q

What is ISO 26000?

A

To go above and beyond legal compliance to social responsibility. It is not a management system

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10
Q

What should happen during the decline phase of a product’s life cycle?

A

Customer care should promote strong brand identity and development of lifetime customers.

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11
Q

What can sales people tell you?

A

What customers want, do not want

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12
Q

What does CRM & SRM have in common?

A

Gathering & sharing information

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13
Q

What is IT’s primary concern in supply chain design?

A

What data to include/ignore

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14
Q

Does cross docking require staging?

A

YES

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15
Q

Can picking steps in a wms system be added on the fly?

A

YES

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16
Q

What is true for contracts for partnerships?

A

Sensitivity to cultural differences

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17
Q

How can an organization make the risk response plan a living document?

A

Hold weekly or monthly meetings

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18
Q

In the MPS, which zone is capacity and materials allocated to orders?

A

Frozen

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19
Q

Marginal analysis should only consider what?

A

Variable cost, variable benefit, sunk costs like overhead should be ignored

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20
Q

What is the first principle of forecasting?

A

Forecasts are always wrong, but should not be ignored or replaced with supply planner estimates

21
Q

What is true of lifetime customers?

A

Revenues and profits both increase. Crm is needed.

22
Q

What is an example of a SFA tool?

A

Track applications for evolving sales opps ie. leads to sales

23
Q

What is an example of automating customer query?

A

Service cyber agents

24
Q

What is a way of automating inbound phone calls?

A

Universal queue

25
Q

What is a planning BOM?

A

Manage production options. All common components.

26
Q

What does a US company pay when materials come from a maquiladora subcontract from mexico back into US

A

Pay duty taxes on only value added ie. labor costs

27
Q

Is availability a customer service attribute?

A

YES

28
Q

What does availability mean?

A

To have inventory in stock

29
Q

Which performance measure relate to availability?

A

Stockout frequency, fill rate

30
Q

Which performance measure relate to operational efficiency?

A

Consistency and flexibility

31
Q

Each KPI of a balance score card should point to???

A

Bottom line

32
Q

What is true of EDI?

A

Often batch processed. Cannot transfer complex communications

33
Q

What is the benefit of visualizing prior sales data?

A

How to prepare data and which forecast method to choose

34
Q

What does the number of floor failure events track?

A

Supplier defects found after shipment received

35
Q

Requiring a supplier to pay for transportation costs of returned items is an example of which time of risk mitigation?

A

Transfer

36
Q

How can you reduce variability from standard time allowances?

A

Basic training

37
Q

What is a benefit of a 3rd party trading exchange?

A

Economies of scale

38
Q

What is the target goal of six sigma?

A

defects beyond target +- six sigmas

39
Q

Is ISO 9000 a statement of conformity to a quality process or product conformity?

A

Conformity to a quality process

40
Q

What is an element of e-busiess?

A

Focus on engineering competitive supply chain

41
Q

Describe a virtual organization

A

Integration of many systems. Embrace culture of virtual organization. Remain private. Have trust.

42
Q

What level 1 scor measurement does not apply to make to stock environments?

A

Order fulfillment bc. make to stock has buffer inventory

43
Q

What are 2 benefits from the warehouse function mixing?

A

Full load discount and more efficient use of space

44
Q

Do NVOCC’s find goods to carry on the backhaul route?

A

YES

45
Q

What is the highest form of waste hierarchy?

A

Reduce

46
Q

Supply chain managers should do what with risks related to security and regulatory requirements?

A

Minimize financial impact

47
Q

Is the risk management maturity level for process risks typically high or low?

A

LOW

48
Q

What should you do before you assess risk?

A

Place risks in appropriate category

49
Q

When identifying risks, you should…

A

find/assume the root cause

Pretest review (2 decks)

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