Process Questions Flashcards

1
Q

The project manager is reviewing the program risks and issues with key stakeholders. One of the stakeholders wants to understand when the risk may potentially become an issue.

What artifact should the project manager share with the stakeholder?

A

D. Risk register

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2
Q

After 1 year Into the life cycle of an ongoing residential project, an announcement was received from the municipality regarding a new regulation that will greatly impact the project’s schedule and budget.

What should the project manager do next?

A

C. Update the issue log and discuss it in the next steering committee meeting.

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3
Q

During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope.

What should the project manager do to improve the stakeholder’s engagement?

A

D. Discuss the project scope statement with the key stakeholder and build prototypes

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4
Q

A product company is transforming the way it develops and releases products in the market. Executives believe that this is a high-risk initiative, and this initiative must be successful.

What should the project manager do in this scenario?

A

C. Adopt an iterative rollout approach that delivers the highest business value earlier

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5
Q

A company is initiating a project to enhance one of its existing products. All of its products are developed internally.

What should the project manager do?

A

B. Review the lessons learned from the previous project

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6
Q

A project manager joins a startup and discovers that the chief technology officer (CTO) encourages the team to overlook some procedures in the interest of speed.

What should the project manager do to ensure that all the procedures are followed in the future?

A

C. Instruct the team that the procedures should always be followed.

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7
Q

The project manager of a hybrid project learns that a stakeholder has approached a team member directly to request a change. This change will impact the project in a significant way.

The project manager should
then tell the stakeholder that the correct procedure for new requirements is to provide a request directly to whom?

A

D. Project manager

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8
Q

A project manager is establishing a project management office (PMO) for a company-wide program to implement software based on artificial intelligence (AI). As part of the PMO tasks, some stakeholders need help understanding how to deal with difficult situations.

Which activity should the project manager use to help train the stakeholders?

A

C. Mentoring and coaching

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9
Q

A highly skilled team resource received a job offer and is leaving the project soon.

What should the project manager do to maintain project performance while a new team member is being onboarded?

A

D. Offer cross-training and mentoring to the new team member

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10
Q

A project manager is managing an internal project that was poorly defined. Recently, the project manager received several change requests raised by the organization’s upper management.

What should the project manager do first?

A

C. Request a provisional budget increase to avoid any budget overruns.

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11
Q

For an agile pilot project, the sponsor arranged an early product demonstration for the customer. During the meeting, the customer realizes that a new feature will significantly improve the product.

After collecting the new requirements, what should the project manager do?

A

A. Assess the impact of the new requirements and initiate the change request process.

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12
Q

Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule.

How should the project manager address this situation?

A

D. Follow the project escalation policy and communications management plan

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13
Q

A project manager is in the process of creating a strengths-based team and is organizing a series of workshops to identify and document the strengths of each project team member.

During this session, there are multiple team members who are not actively participating. These meetings are becoming futile due to a lack of participation.

What should the project manager do?

A

D. Explain the benefits of the approach and the effects of positive psychology.

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14
Q

A project manager brings in a new team member from an agile environment to work in a predictive environment. The project manager expects to leverage the new team member’s agile experience with the existing team members.

What should the project manager do to integrate the new team member effectively?

A

C. Set expectations with the new team member and explain what is needed

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15
Q

A project manager who is new to an organization observes that an approaching deadline is likely to be missed because there have been some delays on the project due to a lack of resources.

What should the project manager do next?

A

D. Organize a team meeting to discuss the next course of action

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16
Q

An international client contacted a software development company to build out a software product, and an agile project manager was assigned. At one of the review meetings, the client complains that a feature mentioned at the initial debriefing was not implemented.

What should the project manager do?

A

C. Review the original project documentation to confirm.

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17
Q

A project for Company A was successfully delivered within scope schedule, and budget by the end of the last iteration.

However during the project celebration ceremony, one of the business stakeholders says they perceive the project as a failure as it did not add any business value.

What should the project manager have done to avoid this perception?

A

B. Defined product backlog priorities with the sponsor and key stakeholders to deliver business benefits

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18
Q

The project team follows a hybrid framework for its delivery.
During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements.

How should the project manager address this situation?

A

D. Collaborate with the compliance team member to review and prioritize the requirement’s delivery

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19
Q

The marketing team is transitioning to using hybrid approaches for their projects. The marketing director is not knowledgeable about hybrid methodologies and the project manager needs the director’s support as
the marketing director is a key stakeholder.

What should the project manager do to obtain the support?

A

B. Mentor the marketing director on hybrid approaches

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20
Q

An agile project is running its second of six iterations. One new team member who does not have agile experience has just joined the team. In the daily meetings, the project manager observes that the team is
having problems meeting their goals.

What should the project manager do?

A

B. Provide feedback to the team and conduct a retrospective meeting to find a root cause.

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21
Q

A project manager is developing a project baseline schedule and has started to assign team members to the project activities according to their function.

What should the project manager do in this phase?

A

D. Confirm that no conflicts exist in resource calendars with assigned activities on other projects.

22
Q

A project manager decided to incorporate the latest technological advancement with the client’s devices at no additional cost to the project.

Upon completion and submission of the project deliverables, the client rejected the devices, despite having the latest features.

What should the project manager have done?

A

C. Complied with the customer specifications

23
Q

A project manager who is managing a critical project in a multinational company is conducting a progress meeting with all team members. During the meeting, one of the team members states that they are facing a critical problem that will prevent them from completing their assigned task

What should the project manager do?

A

B. Schedule a meeting with the concerned team member to review and update the issue log together

24
Q

A project team consists of members based in country A and subject matter experts (SMEs) based in country B with a 12-hour time difference.

What can the project manager do to improve interactions between the team members in both countries?

A

B. Identify virtual communication methods and arrange for regular team meetings accordingly.

25
Q

Team members are having a discussion with the project manager. In the last retrospective meeting, the team realized that the obsolete equipment could affect the next iteration of the project. The team recommends buying new equipment because it is critical to the success of the final deliverable.

What should the project manager do next?

A

A. Check the project budget to verify if there is enough contingency reserve

26
Q

An organization in a regulated industry has decided to switch from a predictive to an agile delivery approach. It has been decided that the ongoing projects will adopt Scrum, and the project manager is accountable for the project outcomes.

During the fourth sprint demo, the customer notices that a feature is not compliant with the regulations.

What should the project manager do?

A

D. Have the product owner review the user stories in the product backlog with the compliance officer on a regular basis to identify any gaps.

27
Q

In analyzing a project for monthly status reporting, the project manager notices that the schedule performance index (SPI) is 0.75 and the cost performance index (CPI) is 1 25

The project manager must provide the first project status review soon and wants to emphasize that the project is under control

How should the project manager report the project status to key stakeholders?

A

B. Report that the project is behind schedule but that an additional experienced resource can be added to stay within schedule and maintain the budget.

28
Q

A new privacy law will go into effect at the beginning of the next calendar year. The project manager realizes the project needs to be compliant with the new law.

What should the project manager do next?

A

C. Inform the legal department that the project scope will be updated

29
Q

A marketing team is developing ideas in order to revamp an existing product.

The marketing executive reaches out to the project manager to make sure that necessary measures are in place for a successful launch.

On what should the project manager focus?

A

B. Determining and aligning performance indicators that will help in assessing successful delivery

30
Q

The main project stakeholder was fired and replaced by another stakeholder. The new stakeholder reviewed the project scope and requested numerous changes, arguing that the stakeholder’s team is unhappy with the results to date.

What should the project manager do?

A

C. Put the new requirements in the backlog and let the product owner check their value and priority

31
Q

A marketing team is planning for a multiyear initiative that will include a lot of cross-functional stakeholders
The project manager has been assigned and is now in the project planning phase.

What item(s) should the project manager develop first?

A

C. A communications management plan that addresses the team’s needs

32
Q

The project manager has initiated the project and the team’s roles and responsibilities have been assigned.

In preparation for the development of the project management plan, the project manager reviews lessons learned from previous projects and discovers that the same team has been missing delivery dates.

What should the project manager do to ensure timely delivery?

A

C. Include this in the risk register

33
Q

A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis. The team member responds that they do not have the knowledge to perform such an analysis.

What should the project manager do?

A

C. Help the team member to perform the quantitative risk analysis through coaching, mentoring and
training

34
Q

At the end of planning a new project, the project manager needs to schedule the kick-off meeting but is
having difficulty finding a common time slot when all necessary stakeholders can be available onsite.

How should the project manager proceed to schedule the kick-off meeting?

A

D. Schedule a virtual meeting so onsite and remote stakeholders can attend at the same time.

35
Q

The customer wants to show their stakeholders a tangible outcome faster this requires advancing a milestone.

Which two things should the project manager do? (Choose two)

A

B. Escalate the Issue to senior management so they can impose a solution on the customer.
C. Convince the customer to keep the requirements as is and not move the milestone.

36
Q

A project scope was developed with numerous assumptions. During the execution phase, the assumptions changed, which has jeopardized the planned business value of the project.

What should the project manager do next?

A

B. Report on the changed assumptions to the project sponsor and seek support to prioritize the change requests.

37
Q

A project is being executed. The project’s life cycle is defined as predictive, however, a major deliverable will be handed over incrementally to the customer.

The assigned resources are experienced and reliable and are willing to make decisions that the project manager used to make after each incremental delivery on other projects.

What should the project manager do?

A

D. Consult the product owner about letting the resources make decisions

38
Q

A project sponsor asks the project team to add an enhancement to the project.

How should the project manager address this request?

A

D. Validate the proposed change’s impact on the project.

39
Q

On a project with multiple international locations, a trend for delays has been flagged. When looking into the issue, the project manager realized that some of the key activities were scheduled over the holiday periods in the overseas offices.

What should the project manager do next?

A

D. Update the schedule to reflect the holidays and notify the project sponsor of the delayed completion.

40
Q

During the execution of a project within an operations function, the project manager encounters scope changes and a delay in the delivery of critical tasks.

How should the project manager address this situation?

A

D. Conduct an impact analysis and present the results to the steering committee for approval

41
Q

A project manager is in a learn meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change.

What should the project manager do?

A

C. Schedule a project decision meeting with all stakeholders to discuss the decision.

42
Q

A project manager has been asked to lead a project. The performing organization does not have a project management office (PMO) or formal governance policies procedures, and guidelines for this type of project.

What should the project manager do first to determine a governance approach for the project?

A

D. Coach the self-managing team to produce tailored governance policies, procedures, and guidelines for
the project

43
Q

At the beginning of project execution, the project manager finds out that a key resource will be unavailable for two weeks which could cause a delay to the schedule.

What should the project manager do first?

A

D. Update the resource management plan and resource allocation chart accordingly

44
Q

The project sponsor on an agile project informed the project lead that an executive would like an update on
the project’s progress.

What should the project lead do?

A

B. Invite the executive to the project’s meeting space to determine if the project information radiators meet
their needs

45
Q

The project team finds that the latest delivery from a vendor is missing a critical component, which will likely delay the project in split of corrective measures.

What should the project manager do to communicate this message?

A

A. Ask the vendor to identify the stakeholders affected, create an action plan, and determine an implementation date

46
Q

After a project lead has been working on a project for several months, the project is canceled.

The sponsor Is putting pressure on the project manager to perform closeout duties as fast as possible so that
the project team can move on to other work.

The project sponsor has instructed the team not to waste time archiving the project artifacts for the canceled project.

How should the project manager handle this situation?

A

D. Consult with the project management office (PMO) for guidance on project artifacts.

47
Q

Since the beginning of a project, the product owner keeps asking during ceremonies about the budget spent for each product iteration The product owner seems much more interested in the cost rather than the product itself.

What should the project manager have done earlier to change the product owner’s behavior’’

A

D. Worked with the product owner to clarify their role in an agile project and the scope of the agile ceremonies

48
Q

During the project execution of a new IT solution, the testing of one feature was unsuccessful. The go-live milestone is now impacted due to this delay. Extensive analyses were performed, and there is no way to resolve the defects before the go-live date.

What should the project manager do next?

A

A. Include additional mitigation actions against feature defects and update the risk management plan

49
Q

A project manager is managing a hybrid project. After attending an iteration review, a stakeholder tells the
project manager that they are very busy and asks why these reviews are held so frequently.

How should the project manager respond’

A

B. Discuss with the stakeholder the benefits of the hybrid project and how frequent reviews lead to greater
value and less rework

50
Q

A project manager is assigned to deliver an innovative solution that is part of a brand new offering. The project manager reviews the request for proposal (RFP) and realizes that key terms are restricted to technical resource assignments. There is also a gap in addressing compliance.

How should the project manager bridge the gap and ensure the project delivers the expected business value?

A

A. Determine the critical requirements.