Product Flashcards
I don’t see what your product could do for me.
Rebuttal: “Interesting. Can you share what specific challenges you’re facing right now? Perhaps [product] presents a solution we have yet to discuss.”
I don’t understand your product.
Rebuttal: “What aspects of the product are confusing to you? I’d love to connect you to a customer success technician or product engineer to help you better understand how we can help you.”
I’ve heard complaints about you from [company].
Rebuttal: “Thanks for sharing that feedback with me. I’ll pass it along to [relevant department]. While we’re on the phone, would you be interested in hearing a few tips for improving your average invoicing turnaround time?”
Your product is just too complicated.
Rebuttal: “What features are confusing to you? Remember, our customer success team will be available ‘round-the-clock to help with onboarding/implementation.”
Your product doesn’t work with our current set-up.
Rebuttal: “Which tools are you currently using? How integral are those tools to your [strategy]? What do those products help you accomplish?”
Does your product do X, Y, or Z
Rebuttal: “I am glad you asked that. I think it will be helpful to set up a time where we can answer this question and others with a specialist. When is a good day and time for us to talk?”
Your product doesn’t have X feature, and we need it.
Rebuttal: “Have you checked out [partner or conjoining product]? It’s a good fit with ours and can be used alongside it to solve for Y.”
We don’t have capacity to implement the product.
Rebuttal: “I hear you, and I want [product] to add value, not take it away. What are your current day-to-day responsibilities in your job? I’d love to explain how the product, once onboarded, can alleviate some of those.”
