QP Key Terms Flashcards
Name and understand key concepts related to quality performance.
Quality
Extent to which product meets a customer’s expectations.
Measured against a specific criteria.
the ability of a product to what it is supposed to do.
Quality assurance
Goods and services are developed to meet specific requirements.
Quality control
Process of identifying, eliminating and avoiding any mistakes in the production process.
Quality management
Supervising all activities needed to ensure a business with high standards of quality.
Quality Performance
Measure the performance of goods and services through assessment and analysis.
Quality management systems
Blueprint that a business uses to manage and correct standards.
Risk management
Identify risks and finding strategies to transfer, minimise and avoid risk.
Benchmarking
Good/services are measures against a similar product /service of which the quality has been approved.
Quality circles
A group of 6-10 employees meet regularly to discuss problems relating to product and quality.
Total quality management
A system implemented to detect quality issues from the start to avoid this at a later stage by creating an awareness throughout organisational processes.
Quality+Purchasing
Finding most suitable suppliers and purchasing the right raw materials at the right time, place, quality and quantities.
Quality+Production
Responsible for converting raw materials into final products.
Quality+Public relations
Responsible to build a favorable image of business enterprise.
Quality+General management
Overall management in the planning, organising, leading and controlling process.
Quality+Marketing
Responsible for disturbing and selling products with effective advertising methods that involve the right product, to the right place, consumers and at the right price.
