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managing projects > quality > Flashcards

quality Flashcards

1
Q

what are the 3 processes of quality management?

A
  1. plan quality management
  2. manage quality
  3. control quality
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2
Q

what is plan quality management?

A
  • process of identifying quality requirements and standard for the project and its deliverables & documenting how we will comply with it
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3
Q

what is the manage quality process?

A

turning the quality plan into actions that follow the company’s quality policies for the project

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4
Q

what is the control quality process?

A
  • monitoring and recording results of the quality activities to make sure the project meets standards and satisfies customers
  • involves monitoring project outcomes to see if they match quality standards and finding ways to fix anything that falls short.
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5
Q

what are the most useful quality management tools for projects?

A

flowcharts & checksheets

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6
Q

what is TQM?

A
  • total quality management
  • highlights fundamental principles relevant to project management:
    1. customer satisfaction
    2. prevention over inspection
    3. management responsibility
    4. processes within phases
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7
Q

what is lean six sigma used for?

A

improve the process by reducing waste/delays and improving quality, resulting in customer satisfaction

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8
Q

what does lean include

A
  1. remove waste
  2. increase process speed
  3. remove non-value-added steps
  4. focus on customer
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9
Q

what does six sigma include?

A
  1. remove process variation
  2. optimise steps
  3. improve quality
  4. focus on customer
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10
Q

lean six sigma problem solving phases

A
  1. define
  2. measure
  3. analyse
  4. improve
  5. control
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11
Q

what does the define phase involve

A

developing a project charter:
1. business case
2. problem statement
3. scope
4. resources
5. schedule
6. project benefits

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12
Q

what does the measure phase include?

A
  • measure the process variables and collect baseline data
  • interview process participants
  • compare final performance to this baseline data
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13
Q

what does the analyse phase include?

A
  • conduct a root cause analysis using quantitative tools
  • verify and validate root causes
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14
Q

what does the improve phase include?

A
  • develop solutions to root causes in order to improve process
  • design, build, test solutions
  • refine and implement solution
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15
Q

what does the control phase include?

A
  • monitor process performance after implementing improvements and compare new measurements to baseline data
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16
Q

what is quality assurance?

A

the process of evaluating overall project performance regularly to make sure it meets quality standards

17
Q

what is the quality assurance principles?

A
  1. product or service from project should be fit for purpose
  2. product or service is right the first time where mistakes are eliminated
18
Q

what does quality management include?

A
  • quality assurance and quality control
  • quality assurance -> complete the work -> quality control
19
Q

what is continuous quality improvement?

A
  1. plan- discover an opportunity and make a plan for change
  2. do - implement the change on a small scale
  3. check- assess the change, learn and make adjustments
  4. act- implement the change more broadly
20
Q

what is quality audit?

A
  • structured review of implemented quality management activities
  • purpose is to verify compliance
21
Q

what are the objectives of an audit?

A
  1. identify best practices being implemented
  2. identify all gaps
  3. share good practices
  4. offer assistance to improve implementation of processes
  5. highlight contributions of each audit
22
Q

what does cost of quality include? (cost of conformance)

A
  1. prevention costs: build a quality product (training, document processes, equipment, time)
  2. appraisal costs: asses quality (testing, destructive testing loss, inspections)
  • money spend during the project to avoid failures
23
Q

what does cost of quality include? (cost of nonconformance)

A
  1. internal failure costs: failures found by the project (rework, scrap)
  2. external failure costs: failures found by the customer (liabilities, warranty work, lost business)
  • money spent during and after the project because of failures
24
Q

what is the process improvement cycle?

A

plan -> execute -> control -> review

25
Q

why is properly defining the scope of work so important to a smooth running project?

A

it defines the boundaries of the project

26
Q

quality control decisions

A
  • quality control must be linked back to the specification and standards initially used
27
Q

how do you develop a quality culture?

A
  • requires commitment from management and necessary resources applied
  • requires promotion and ongoing training

managing projects (3 decks)

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