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Questions Flashcards

1
Q

6 core competencies
L.C.C.C.R.W

A
  1. Leadership
  2. Communication
  3. Competitive
  4. Resiliency
  5. Work ethic
  6. Customer service
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2
Q

MT full time bonus

A

500

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3
Q

Getting fuel code

A

HR

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4
Q

What is an overdue LOFR

A

LOFR 4% or less

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5
Q

What is not offered by car sales

A

Free service plans

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6
Q

How long for hand controls

A

24 airport
48 home city

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7
Q

Who can deactivate a recall

A

VR only

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8
Q

4 types of bD DEBT

A

90 days +
Ticket adjustment
Forcecharge
Chargebacks

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9
Q

5 most controllable costs

A

Bad debt
CX sat
Uninsured losses
LPU
Fuel

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10
Q

ARQ score goal

A

91%

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11
Q

Why do we use current source code

A

Current rate
Insurance
Track and spend

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12
Q

Uninsured loss vs reserved loss

A

Uninsured loss- pay all at once
Reserves loss- pay over time

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13
Q

2 disciplines of fleet/ remarking

A

Sales
Fleet strategy

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14
Q

Where do chargebacks hit

A

Bad debt immediately

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15
Q

Financial impact of an uninsured loss

A

Pay for it in full in one month

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16
Q

Why does undetectable fraud hit reserved loss

A

A rolling average to help with cost over time

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17
Q

Example of negligent maintenance

A

Bad tires
Renting recalls

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18
Q

LPU Goals

A

45 per car

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19
Q

What’s NOT a function of RFS

A

Short pay off

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20
Q

Deprivation equation

A

1.7 x purchase price

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21
Q

What can the local branch approve

A

LOFR only

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22
Q

ROAD

A

Respect
Opportunity
Achievement
Diversity

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23
Q

What does remarketing do

A

Sell vehicle
Manage driver
Fleet plan

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24
Q

Who doesn’t have a truck rental

A

Deer valley

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25
Q

Where does detectable fraud hit

A

Uninsured losses

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26
Q

Where does non-detectable fraud hit

A

Reserve loss

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27
Q

What are the uninsured losses (clued)

A

Conversion
Lot damage
Undoc damage $5
Employee loss
Detectable fraud

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28
Q

Goal for undoc damage

A

$5
Expectation 7

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29
Q

Goal for uninsured damage

A

14 exp
11 goal

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30
Q

3 ways to increase utilization

A

Fleet plan
Manage shop %
Delete plan

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31
Q

How to increase your ADR

A

Run tighter
Upgrade
Young driver fee

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32
Q

What is days earned

A

Cars you rented that day

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33
Q

What is occupancy

A

Snap shot of how tight you’re running

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34
Q

What is days earned %

A

How many cars you rented the day before

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35
Q

5 situations enterprise has unlimited liability

A

Neglecting maintenance
Neglecting entrustment
Employee accident
3rd party
False arrest

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36
Q

Benefits of corporate accounts

A

Day Earned
OP
ESQI

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37
Q

Car sales matrix %

A

10

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38
Q

How to lower break even

A

Grow the fleet
Manage cost control

39
Q

Function of RFS

A

Ar
Cashbox
Invoices
Rental adjustment

40
Q

Goal for cust sat

A

100

41
Q

Goal for bad debt

A

$4 per car

42
Q

Goal for fuel

A

$6 credit per car

43
Q

LOFR goal

A

Under 9

44
Q

What are the direct costs (DIRTMFO)

A

Depreciation
Interest
Reserves
Tax / license
Maintenance
Fuel other

45
Q

6 business lines

A

Car rental
Truck
Commute
Fleet management
Business rental
Car sales

46
Q

Which of the direct costs are the highest

A

Deprivation

47
Q

Example of uninsured losses (non rev state)

A

Clued

48
Q

Example of reserve loss (rev gen state)

A

SLP/ DW claims

49
Q

Benefits of emerald

A

Free upgrade
Rewards
Faster rental
Status match
VIP service
Convince
CRd on file

50
Q

Scorable items for ARQ

A

48hr claims
Loss description completion
Coi costs
Claimant info

51
Q

What goes into net other

A

Protections
Others
Gps

52
Q

What do you NOT take to a dealer

A

Maintenance interval light

53
Q

7 steps of CX service

A

1.Morning huddle
2.Greet CX with handshake
3.Dash
4.Prep 4 tomorrow
5. Business cards
6. Thank you calls
7. Critical questions

54
Q

OP goal

A

175 per car
150 expectation

55
Q

Protocol for moving violations

A

Accident or ticket
3 strikes over 3 years
Anything over $500

56
Q

What is your personal costs

A

Under $150

57
Q

Why is not apart of mission statement

A

Exceed employee expectations

58
Q

ARQ expectation

A

85%

59
Q

Large van qualifications

A

25+
CC
SIGNED ADDENDUM

60
Q

4 core area

A

Customer satisfaction
Employee development
Growth
Profit

61
Q

Where are truck offices

A

Avondale
Central
North Phoenix
Tempe
Mesa
Tucson
Yuma

62
Q

Truck career path

A

Account specialist
Sr account specialist
ABRM
BRM
GRM

63
Q

Growth plan for truck

A

30% goal
25% exp

64
Q

Days earned % for GP50

A

89.5

65
Q

Ideal ways to do call backs

A

By return date

66
Q

Break even formula

A

Gross costs+
personnel costs+
overhead costs+
operating expense
——————————- or
Total Rev-OP

67
Q

What goes into net other

A

Protection product sales + GPS

68
Q

What does LOFR stand for

A

Lubrication
Oil change
Filter change
Rotate tires

69
Q

Group goal for reserve loss/lpu

A

$34 per car

70
Q

What is our mission statement

A
  1. Best transportation provider in the world
  2. To provide our employees a great place to work
  3. Exceed customer expectations
  4. To serve our communities as a committed corporate citizen
71
Q

Minimum tire depth

A

4/32nd of and inch

72
Q

What is our group’s expectations for out of service

A

2%

73
Q

What is a chargeback?

A

Customer or bank disputes charges

74
Q

INSPECT

A

Interior check ‘ open all doors
No firearms
Spare tire / inflator check
Proper roof
Evaluator
Corner / catcher stance
Tires & tags

75
Q

Group 50 deletion program

A

Ground 72 hours
Don’t rent
Detete

76
Q

What is a reserved loss

A

On rent loss
Liability, claim in bad debt

77
Q

When PDM to be completed

A

3 business day

78
Q

red car goal

A

90
Expt 85

79
Q

TSQI GOAL

A

100

80
Q

TSQI expectation

A

86

81
Q

Employee Development Goal

A

80

82
Q

Employee Development Expectation

A

75

83
Q

DW Corporate Avg

A

30%

84
Q

PEC Corporate Average

A

2%

85
Q

RAP Corporate Average

A

5%

86
Q

Total Corporate Average
(protections)

A

42%

87
Q

IBD (DW) corporate average

A

20%

88
Q

IBD (PEC) Corporate Average

A

2%

89
Q

SLP Corporate Average

A

5%

90
Q

IBD (SLP) corporate average

A

2%

91
Q

IBD (RAP) Corporate Average

A

5%

92
Q

IBD Total Corporate Average

A

29%

93
Q

Growth Expectation

A

7%

Test (2 decks)

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