Report KS Flashcards
K12 - Identifies & applies valid approaches to documenting tasks., actions and outcomes.
Use the ticketing system (Spiceworks) to keep tasks pinned, give them a priority, and make internal/external notes.
K22 – Evaluates interpretation of Log files, Event viewer, and system tools.
Talk about Event viewer; get the logs, google its meaning to identify any issues, including the level of log (Info, Warning, Error). Checked fortnightly.
K25 - Describe principles of Network Architecture.
LAN: Connection of 2/more computers in a small area network. Contain access points to connect to web servers.
Good: Cost effective, data transfer rate is higher.
Bad: Small Area, cables can be easily damaged.
WAN:
Switched: (Numerous devices, long distance data transmission)
Point-to-Point: Connects 2 remote devices (leased line) for public networks.
Good: Enormous area of coverage, great bandwidth, sharing files is easy.
Bad: Hard work/expensive maintaining, security issues (lots of networks).
S9 -Demonstration of basic upgrades & recognising their significance
Installed RAM/SSD card to increase speed and multitasking ability.
Checked Memory Utilization (task manager) and the PC when booted up originally was using 87% of its memory, so it clearly needed upgrading.
S10: Demonstration to diagnose extent/importance of task.
Give tickets set priority on the ticketing system. All tasks on Dakboard, so we can see what needs to be done in the day and see what needs prioritizing.
S11: Evidence of face-to-face/remote support to resolve requirements.
M. Warner isn’t the most technologically advanced staff, so had to explain things as simply as possible. Proud of my use of adaptive language in helping everyone understand things.
S12: Demonstrates approach to work reflecting HSE policies.
Kept desk and underneath as tidy as possible. Cable ties, hazard tape and put behind cages in the room to prevent tampering. Compliance with H&S.
S13: Illustrates how i identified best solution, informed by system data.
Gave desktops new OS rebuild, to bring it onto current system (gives it the correct security, connections etc. (Via Azure AD). Also gave RAM/SSD upgrade to increase its running speed and memory utilization (87% previously).
Used ‘wmic memorychip get speed’ to confirm it was installed correctly.
S14: Critical analysis of system performance, validating against customer requirements.
Evidenced the RAM upgrade. This gave the PCs an increased overall performance, greater multitasking ability, and improved web browsing (speed and smoothness).
Upgrading the SSD meant the PCs gained faster boot times, improved loading times for applications (like Adobe) and greater file transfer rate (downloading files from OneDrive).
S14 (2): Demonstrate how to test & evaluate system performance against customer requirements.
I evaluated system performance by checking memory utilization, and after the upgrade the memory was halved in usage for identical task.
S17: Demonstrate how to carry out routine maintenance.
Proactive: Give PCs an update every fortnight.
Predictive: Check event Viewer for logs and check for errors/warnings.
Reactive: One PC wasn’t auto-syncing w/ OneDrive. Went and used the OneDrive Registry Edit file to fix this (on Flash Drive).
S18: Explain how to apply necessary security.
Students have restricted internet set up Azure AD; limits social media, games etc. to prevent any malware entering the system.
Windows also has in-built firewall and antivirus protection for each machine.
S22: Demonstrate how to deploy apps across the network.
Installed Adobe apps via external hard drive on each PC. Also, the necessary applications (Office 365 apps etc.|) are auto-installed once the PC is connected to Azure AD. Student machines named ‘CFS-L-XXX’, as in learner.
S23: Reviews validity of actions in setting up storage/data access for staff
Explained to M Warner that files need to be given plenty of time to save to OneDrive. And how to access a shared OneDrive area.
S24: Demonstrate application of security measures
Verified Windows antivirus/firewall protection was active. Students have restricted internet set up Azure AD; limits social media, games etc. to prevent any malware entering the system.
