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managing projects > resources and stakeholders > Flashcards

resources and stakeholders Flashcards

1
Q

what is the project resource management process?

A
  1. plan
  2. estimate resources
  3. acquire resources
  4. develop team
  5. manage and control resources
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2
Q

what is the project stakeholder management process?

A
  1. identify stakeholders
  2. plan stakeholder engagement
  3. manage stakeholder engagement
  4. monitor stakeholder engagement
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3
Q

what is plan resource management?

A

process of defining how to estimate, acquire, manage, and utilise resources

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4
Q

what is estimate activity resources?

A

process of estimating team resources and the type and quantities necessary to perform project work

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5
Q

what is acquire resources?

A

process of obtaining team members, facilities, equipment, materials, supplies, etc to complete project work

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6
Q

what is develop team?

A

process of improving competencies, team member interaction, and overall team environment to enhance project performance

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7
Q

what is manage team?

A

process of tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance

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8
Q

what is control resources?

A

process of ensuring that resources assigned and allocated to the project are available

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9
Q

what is organizing?

A

process by which managers identify what work needs to be done, divide work, coordinate their efforts

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10
Q

types of organizational structures

A
  1. functional structures- hierarchical and traditional
  2. metric structures- mix of functional and project responsibilities
  3. pure project structure- hierarchical but simpler
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11
Q

what is the relationship between project manager and other stakeholders called?

A

project stakeholder management

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12
Q

stakeholder interfaces categories

A
  1. organisational interfaces- among organizational units
  2. technical interfaces- among different disciplines
  3. interpersonal interfaces- among different individuals working on the project
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13
Q

what does Maslow’s hierarchy of needs include?

A

physiological needs, security needs, social needs, self esteem needs, self actualisation needs

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14
Q

what is the staff development cycle?

A

selection -> performance -> appraisal -> human resource development + rewards

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15
Q

scope defintion steps

A

initiation -> plan -> design -> build -> test -> implement -> stabilize -> optimize

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16
Q

how do you identify stakeholders?

A

stakeholders influence the project and the project influences the stakeholders

17
Q

what is the plan stakeholder engagement process?

A
  • developing approaches to involve project stakeholders based on their needs, expectations, interests, and impact on the project
  • in each scope phase, we work with stakeholders to complete project work
18
Q
  1. initiate
A
  • stakeholders: sponser, technical leadership
  • work: endorse scope and project charter, set up governance and status reports, schedule meetings
19
Q
  1. plan
A
  • stakeholders: sponsor, technical leadership, technical teams, end users
  • work: plan with stakeholders individually then host the project planning workshop
20
Q
  1. design
A
  • stakeholders: sponser, technical leadership, technical teams, end users
  • work: develop and approve design documents
21
Q
  1. build
A
  • stakeholders: technical leadership, technical teams
  • work: create the product or service, and develop the As-Built document
22
Q
  1. test
A
  • stakeholders: sponsor, technical leadership, technical teams, end users
  • work: develop and approve the test plan and strategy document, test the product or service, develop and approve the test report
23
Q
  1. go live
A
  • stakeholders: sponsor, technical leadership, technical teams, end users
  • work: develop go-live documents and the close out report
24
Q

what is the manage stakeholder engagement process?

A

process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement

25
Q

how do you manage stakeholder engagement?

A

with any communication method

26
Q

what is the monitor stakeholder engagement process?

A

monitoring project stakeholder relationships, and tailoring strategies for engaging stakeholders through modification of engagement strategies and plan

27
Q

how do you monitor stakeholder engagement?

A

using any communication method

28
Q

in a nutshell, what is monitor stakeholder engagement?

A

monitor stakeholder engagement is the process of monitoring project stakeholder relationships, and tailoring strategies for engaging stakeholders through modification of engagement strategies and plan

29
Q

what is the critical success factor?

A

effective communication

30
Q

what are the 2 project requirements in the design phase

A
  1. must have
  2. should have
  3. would be nice to have
31
Q

what is the SWOT analysis

A
  • enhance Strengths
  • limit Weaknesses
  • pursue Opportunities
  • avoid Threats
32
Q

what is the team development model

A
  1. forming
  2. storming
  3. norming
  4. performing
  5. adjourning
33
Q

what are the 7 elements of effective teams?

A
  1. open communication
  2. ownership of tasks
  3. risk taking
  4. trust
  5. fun
  6. creativity
  7. tribalism
34
Q

what is the foundation for project success other than effective communication

A

open communication

35
Q

what are the 3 problems you’d have if you hide a problem?

A
  1. the original problem
  2. someone spending energy to hide the problem
  3. missing the opportunity to fix the original problem
36
Q

what are the 3 types of trust?

A
  1. competence trust- based on someone’s capabilities
  2. emotional trust- based on our feelings
  3. ethical trust- based on belief that they will work in our best interest
37
Q

what are the two components of fun

A
  1. conservative fun
  2. satisfied feeling from work
38
Q

project resource and stakeholder management process interact with other process like …?

A

procurement and communications management

39
Q

tailoring in project management refers to ..?

A

choosing the best tools and processes for the project

managing projects (3 decks)

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