School of management thought Flashcards

1
Q

How did school of management thought come to form?

A

The various approaches to the management study by different researchers and scholars have come to be known as ‘Schools of Management Thought’s

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2
Q

The major schools of management thought are:

A

1.Scientific process school / Fredrich Taylor
2.Management process school / Henry Fayol
3.Human Behaviour school / Hawthorne
4.Social System School/ Chester Bernard
5.Decision Theory School/ Herbert Simon
6.Quantitative School/Harold Koontz
7.Systems School/
(Kenneth Boulding
Johnson
Cast
Rozenzwerg
C.W Churchman)

8.Contingency Theory School/JW Lorsch
P.R Lawrence

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3
Q

Who is the father of scientific Management?

A

Fredrick W Taylor.
First to apply scientific principles to the problems of Management.

His Notable Books:

shop management, Principles of scientific management, Piece-rate system

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4
Q

Techniques or Principles of scientific Management

A

1.Scientific task planning:
Specialist for planning and worker just doing

2.Functional Foremanship:
8 managers for subordinate

3.Work study:
Analyzing work
Time study- Time taken by a worker to complete a movement
Motion Study- Study motion of both worker and machines to reduce unecessary movements and increase performance.
Fatigue study

4.Financial Incentives:
Rather than based on position workers should be paid remuneration according to individual performance and on the performance the worker occupies.

5.Standardization: Standard should be laid down based on Work, Materials, tools and equipment’s, techniques time, working conditions etc.

6.Scientific Selection ,Placement and Training:
Workers should be selected based on education experience and attitude towards work. Training should be provided

7.Costing Systems: Should also focus on profit and economy. Cost estimation and control is important.

8.Mental Revolution:
Change the way of thinking for both upper and lower management

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5
Q

Taylor’s philosophy basis?

A

Science instead of rule of thumb.

Scientific Selection of workers.

Harmony not discord

Co-operation not individualism

Maximum output rather than restricted output.

Development of each man to the greatest of his efficiency and prosperity.

Equal division of responsibility between managers and workers

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6
Q

Benefits/ Application of Taylorism

A

Wider scope of specialisation
Accurate Planning
Timely delivery of goods
Standardised methods
Better Quality
Lesser costs
Minimum wastage of materials ,time and energy
Cordial relations between labour and management

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7
Q

Criticism of Taylor’s School of management?

A

1.Ignored the human element
Emphasis on efficiency and output

2.Confined mostly to production management
Other aspects of management were ignored like finance and personnel.

3.Emphasised that planning function should be separated from the actual performance. Which is not entirely possible as planning is required when completing tasks

4.His expectation of efficiency was not possible in an average worker. His so called “first class men” were not feasible.

5.Wages of workers were not commensurate with the increase in productivity.

  1. There is no “one best way for doing work” it changes depending on various factors like worker, factory, machinery etc.

7.No room for initiative and fresh thinking

  1. Functional foremanship is not applicable as the workers cannot carry out instructions from 8 foreman
  2. Close supervision and control is time consuming and increase cost and sometimes decrease efficiency. not feasible

10.Time, motion and fatigue studies ,standardization etc. cannot be scientifically measured

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8
Q

What are activities of management

A

Production
Finance
Personnel

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9
Q

Why is it called Management process school?

A

It is called management process school because it regards management as a process of getting things done through and with people operating in organized groups.

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10
Q

Different name for management process approach?

A

The traditional approach
The Universalist Approach
Classicist Approach

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11
Q

Features of Management process approach?

A
  1. It is the study of functions of a manager
    2.The functions of a manager are same in all types of organization.
    3.The principles of management can be improved by applying them in actual practice
    4.The conceptual framework of management can be build through an analysis of management process and identification of its principles
    5.The functions of management i.e. planning, organising, staffing, directing and controlling are the core of management.
    6.Management principles have universal application.
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12
Q

Uses or applications of Management process approach?

A

Presence of conceptual framework for further development.

Management exist as a separate discipline and can integrate knowledge from other disciplines to improve management.

Room for innovation, development and research.

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13
Q

Criticisms of Management Process school?

A

1.The functions of management have a lack of unanimity between various theorists.

(Both of them relates to universal application of managerial principles)
_______________________________________________________
|2.The principles of management does not withstand |empirical scrutiny.
|
|3.Under dynamic conditions it may not be worthwhile to find |out principles of universal application.

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14
Q

The Human Behaviour school main focus?

A

The human element. Psychological factors affecting human behaviour and interpersonal relationship in an organised setting.

Financial incentives were less of a determining factor on workers output than were group pressure and acceptance.

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15
Q

Essential elements of human behavior approach?

A

Motivation,
leadership,
communication,
partcipative management and
group dynamics

are the essential elements of human behaviour approach

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16
Q

Features of Human behavior approach?

A

1.The main merit of this school is that it recognises human beings to be the most important resources of an enterprise.

2.Viewed organisation as a social system composed of numerous interacting parts.

3.The employees have social and psychological needs (recognition, affiliation, appreciation)
other than economic needs.

4.Group dynamics at the work force is a major force. the group determines norms of behavior. Big influence in attitudes and performance of workers.

5.Managers should understand human relations

  1. Management must study interpersonal relations among people.

7.Greater production and higher motivation can be achieved only through good human relations.

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17
Q

What approach did experimentation on human behavior in hawthorne yield?

A

Hawthrone studies gave rise to a new movement which is known as human relations movement

18
Q

Criticisms of Human behaviour approach.?

A

1.Give importance to human behaviour only. Other areas of management are ignored.

2.No scope for financial incentive, more focus on social and psychological factors.

3.Much emphasis has been given on group dynamics
Puts all the emphasis on interpersonal relations and informal groups. When in actuality group dynamics have very little influence on organizational functions.

4.Negative view of conflict between organizational and individual goals. The positive aspects such as overcoming weakness and generation of innovative ideas are ignored.

19
Q

father of Social system school?

A

Chester Bernard

Focus on group psychology rather than individual psychology.viewed organisation as a cooperative system involving co-operation among a number of groups

20
Q

Features of Social System School?

A

1.Management is viewed as a social system of cultural relationships. Leans heavily on sociological prepective.

2.Relationship exist between external and internal environment of an organisation.

3.Concerned as the co-operative interaction of ideas ,forces, desires and thinking of a group of people

4.Emphasis on co-operation and team spirit.

5.The organisation does not represent a system of authority relationship

6.Management must direct efforts towards establishing harmony between organizational goals and group goals

21
Q

Limitations of Social system school?

A

1.It does not give proper emphasis on technological factors

2.It overlooks many managerial concepts, principles , and techniques

3.There is no study about sociology/different from sociology.

(sociology is the study of human society and human behaviour while social system school is a study of group behaviour and its influence in organisational behaviour)

22
Q

Why the decision theory school?

A

It involves statement of problem, developing alternative course of action, evaluating alternatives, taking decisions, and then following up. (planning steps)

The decision should be taken at the right time it leads to success
It should be feasible in a given situation

23
Q

Features of Decision Theory School.

A

1.Management is essentially a process of decision making

2.The managers are problem solvers

3.It is essential for increasing the organizational efficiency

  1. Emphasis on decisions rather than people or the environment.
24
Q

Limitations of decision theory school?

A

Decision making is just one of the tasks of an executive and quite narrow focus to be making a whole theory based on it.

Scope becomes limited because of the narrow focus.

25
Q

Quantitative School? (AT)

A

Alan Turing school . After the world war 2 British brought together a team under operational research to solve problems.

The belief is that the management is a logical process that can be expressed using mathematical symbols and relationship.

26
Q

Other names for Quantitative School?/Mathematical school.

A

Management Science Approach
Mathematical Approach
Operations Research

27
Q

Chief advocate for Quantitative School?

A

Harold Koontz.

28
Q

Major disciplines used in Quantitative school?

A

Operations research
Linear programming
queuing theory
Model building

29
Q

Features of Mathematical School of thought?

A

1.Concerned with problem solving by using mathematical tools and technic

2.Terms in management expressed in terms of models and equations which can then be solved

3.Uses mathematical models, operational research mathematical tool, CPM etc to solve the problems.

30
Q

Limitation of Mathematical school of though?

A

1.Not considered as a substitute for sound judgment. But can act as technique or crutch to support decision making.

2.Some phases of management cannot be expressed mathematically.

3.Again the focus is on decision making while other facets of management is ignored

4.does not consider human element

31
Q

Creators of Systems school (1960s)?

A

Kenneth Boulding
Johnson
Cast
Rozenzwerg
C.W Churchman

32
Q

Framework of Systems school?

A

The world is considered to be a system where each national economy are subsystems. Each national economy is composed of various industries and each industry is composed of various firms. Each firm is composed various components of production, finance , marketing etc.

The whole system should be taken as a whole and not isolated. This is the System approach

33
Q

Features of System School of thought?

A

1.Organization consist of several subsystems parts and sub parts. Change in one part will effect change in others.

2.It is used for complex organization. It studies the systems and subsystems as a whole rather than isolated.

3.It follows the law of synergy. It means that the whole is greater than the sum of its parts. Interaction between different parts increase productivity and efficiency.

4.This approach can be utilised by any other school of management thought

5.Force the management to think out in a new and different way.

6.It is used as a base for new kinds of organisation

7.Each system has a boundary that separates it.
Closed System: No outside environment to be considered
Open System: Outside environment to be considered.

34
Q

Uses of System Management?

A

Helps in understanding unanticipated consequences

Helps maintain balance between various parts of the organisation and the goals of the organisation as a whole.

35
Q

Limitations of System school of thought?

A

1.The complexity that comes with the study of large and complex organization.

2.Failed to specify the nature of interaction and interdependencies between an organisation and its external environment.

3.Failed to convey the precise relationship between various subsystems.

  1. Principles not universally applicable.

5.No other tools or techniques for analysis of system.

36
Q

Contingency Theory school creators?

A

JW Lorsch
P.R Lawrence

One best way to manage. Supersede other schools

37
Q

Contingency school theory?

A

Otherwise known as situational approach

Management problems are different under different situations. Different situations demand different solutions
That means the situation decides the pattern of management.

In other words the pattern of management is contingent (ie.,dependent) on the situation
Management is a highly practice oriented and action packed discipline.

38
Q

Features of Contingency School?

A

1.Management is entirely situational. Condition of the situation will determine what technique/control systems to be used. It is action oriented.

2.Managers must realise that there is no one best way of managing . It depends on the situation and environment.

4.Situation based techniques and methods of management

3.Contingency theory attempts to determine the predictable relationship between situations ,actions and outcomes

39
Q

Limitations of Contingency School of thought?

A

1.Lacks theoretical base.
Managers unaware of the environmental changes and could not analyse the environmental factors properly.

2.It does not incorporate all the aspects of systems theory

  1. Old wine in new bottle. Henry fayol suggested that management practices should be flexible. Situational dependant
40
Q

Uses of Contingency School of thought?

A

Realistic view of Management. It dispels universal applicability of principles.
Managers are advised to be situational oriented and become creative and innovative. Helps broaden their perspective.

41
Q

Which approach brings together the best of all segments of the “management theory jungle” as Harold Koontz referred to it as?

A

Contingency theory School of thought