Flashcards in Section 13B - Managing Organizational Change Deck (27):
Organizational ____ can be a complicated, often painful process.
Who plays a key role in managing organizational change?
Senior enlisted leaders.
Renowned social psychologist Kurt Lewin recommends leaders view change as a three-stage process. What are these stages?
1) Unfreezing; 2) changing; and 3) refreezing.
What is organizational change?
An organization's adoption of a new idea or behavior, establishing new norms.
When managing organizational change, norms can fall into what four main categories?
1) technology - computers, test equipment, weapons systems, etc.; 2) tasks - general procedures, job steps, checklists, etc.; 3) structure - administrative procedures, evaluations system, etc.; and 4) people - technical or leadership training, new jobs, etc.
When managing organizational change, when is change needed?
When there is a perceived gap between what the norms are and what they should be.
Unfreezing is an organization's deliberate ____ for change.
The unfreezing stage of organizational change involves making Airmen understand the importance of change and how it will affect their jobs. (T/F)
When managing organizational change, how do leaders in the unfreezing stage generate a need in people to feel the effect of change?
By pointing out the problems or challenges with the current operations.
Acceptance is usually the first reaction to organizational change. (T/F)
False. (Resistance is usually the first reaction.)
What does a good organizational change plan allow change agents to do?
Anticipate problems, develop courses of actions and deal with resistance.
What are the four most common forms of resistance to organizational change?
1) Uncertainty; 2) self-interests; 3) different perceptions or no felt need to change; and 4) over-determination.
The structure of the organization may be a barrier to change. Why?
The structure may be so rigid as to inhibit change.
What are five successful methods of managing and reducing resistance during organizational change?
1) Education and communication; 2) participation and involvement; 3) facilitation and support; 4) negotiation and agreement; and 5) coercion.
Analyze the forces for and against organizational change; devise a ____ to deal with them, and then attend to the change itself.
Organizational change must be implemented in sequential steps. Why is the first step important?
Its visible success may increase support for the rest.
During organizational change, what improves the changes of success and decreases the likelihood of repeating the unfreezing process?
The second stage of organizational change (Changing) involves modifying technology, tasks, structures or distribution of people - anything that alters the ____ ____.
What is the organizational change agent's role in the changing stage?
To monitor the changes as it occurs (especially its effects on personnel).
As an organizational change agent, how can you ensure your plan unfolds as intended?
Be there and deal with any problems that arise.
During the changing stage of organizational change, provide ____ and offer encouragement and advice.
During organizational change, never consider returning to the unfreezing stage. (T/F)
False. (Its better to regroup if the change isn't going well.)
What is the final stage in the organizational change process?
What is the goal of the refreezing stage of organizational change?
The desired outcomes and new norms are permanently locked into place.
What do people often do during a change process without a refreezing stage?
Return to old ways. (Actively encouraging the use of new techniques and reinforcing them encourages others to use them as well.)
Positively reinforce desired outcomes during organizational change by rewarding people to strengthen the correct behaviors. (T/F)