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hero Training > Service instructions > Flashcards

Service instructions Flashcards

1
Q

M

A

Manual Event

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2
Q

S

A

Service

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3
Q

R

A

Refresh AP

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4
Q

F

A

Follow AP

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5
Q

Warm Transfer

A

Disconnect cal sub phone
Close Script
Dial Main Office
Tell main office
Merge sub and main
Hang up

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6
Q

Cold transfer

A

Disconnect & call sub
Closing
Dial main office
Transfer

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