Six Sigma Creators

Question 1

Walter Shewhart

Answer 1

• Father of modern quality control
• Shewhart created the controls charts
• This is the foundation of quality controls

Question 2

W. Edward Deming

Answer 2

• Quality rockstar
• Was sent by US government to Japan
• Developed 14 points of quality Management

Question 3

Joseph Juran

Answer 3

• How you plan
• How you control quality
• How you improve quality

Question 4

Armand Feigenbaum

Answer 4

• Coined the term total quality control
• Known for quality cost management
• 3 steps:
  o Quality Leadership
  o Modern Quality Technology
  o Organizational Commitment

Question 5

Phillip B Crosby

Answer 5

• Introduced the concept of zero defects
• Defined quality by how a product conforms to the requirements
• Established 14 steps to quality improvement

Question 6

Kaoru Ishikawa

Answer 6

• Best known for the Ishikawa Diagram (fishbone)
• Quality first
• Customer lens most important
• Facts and data
• Respect for people as a management philosophy
• Cross functional management

Question 7

Genichi Taguchi

Answer 7

• Taguchi Loss Function
  o Looks at quality from a customer perspective
  o Any deviation from target value is quality problem
• Design of experiments
  o Made fractional factorials experiments

Question 8

Dorian Shainin

Answer 8

• The Shainin System
  o Lot Plt
   Acceptance sampling

Question 9

What is Lean?

Answer 9

• Teamwork (involve those who do the work in improving the work)
• Clean, well-organized work areas (5s)
• Flow (how work goes through process without stopping)
• Pull (customer demand drives production rate)
• Lead Time (efficient processing, limited waiting and rework)

Question 10

Lean

Answer 10

• Focused on speed-slow processes are expensive
• Identify and execute on tasks that provide customer value
• Reduce complexity and unnecessary work
• Reduce cost and improve quality

Question 11

Six Sigma

Answer 11

• Reduces variation
• Goal is delight customer with perfection – every time
• Rigorous, data driven problem solving
• Reduce cost and improve quality

Question 12

Lean Six Sigma

Answer 12

• Efficiency
• Reliability
• consistency

Question 13

Porter’s Five Forces

Answer 13

• How many competitors are there
• What is the growing rate?
• How the cost looks like?
• Entrants and barriers?

Question 14

Hoshin Kanri X-Matrix

Answer 14

What – Long Term Objectives
How Far – Annual Objectives
How – Top Level Priorities
How Much – Target to improve

Question 15

SWOT Analysis

Answer 15

• Strengths
• Weaknesses
• Opportunities
• Threats

Question 16

PEST Analysis

Answer 16

• Political
• Economical
• Social
• Technological

Question 17

• Own the results of the entire program
• Hold other accountable for deployment and results
• Communicate the purpose and expectations for the organization

Answer 17

Executive

Question 18

• Higher level manager
• Involved in selecting projects that align with strategy
• Provides team with resources
• Remove barriers
• Approver of tollgate review

Answer 18

Champion/Sponsor

Question 19

• Maybe part of the team
• Owns the process
• Works closely with black or green belt

Answer 19

Process Owner

Question 20

Black Belt

Answer 20

• Intended to be full-time dedicated to Black Belt projects
• Trained in statistical methods
• Skilled at leading teams
• Classic deployment assumptions

Question 21

Master Black Belt

Answer 21

• Intended to be full-time (training and mentor black belts)
• Trained in advanced statical methods
• Can work with champion to identify and prioritize projects
• May work very complex projects

Question 22

Green Belt

Answer 22

• Maintain their day job
• Work smaller project on their own OR on a more complex project to support black belt
• Trained on basic statistical method