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Management > Strategic Planning > Flashcards

Strategic Planning Flashcards

1
Q

One of the most common types of planning performed by healthcare organizations but not unique to pharmacies?

A

Strategic planning

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2
Q

Purposeful efforts taken by an organization to maximize its future success”

A

Planning

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3
Q

Purpose of strategic planning?

A
  1. Org is doing the right thing
  2. Addresses what business the organization is in
  3. Provides a framework for more detailed planning
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4
Q

Characteristics of strategic planning?

A
  1. Long term
  2. Includes all aspects of org
  3. External viewpoint
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5
Q

Purpose of operational planning?

A
  1. To ensure that the organization is prepared & performs the immediate tasks/objectives to meet organizational goals and strategy
  2. To ensure that the organization is doing things right
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6
Q

Chracteristics of operational?

A
  1. Short term
  2. Specific focus on immediate actions to be taken to move the organization forward
  3. Internal viewpoint
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7
Q

Purpose of business planning?

A
  1. To determine the feasibility of a specific business/program
  2. Used in decision-making about investing in and moving forward
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8
Q

Characterisitc of business planning?

A
  1. Short term
  2. Used in decision-making to start, expand, or terminate a business
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9
Q

Purpose of resource planning?

A
  1. To ensure the resources necessary for goals
  2. Can be comprehensive or focus on a specific type of resource
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10
Q

Chracterisics of resource planning?

A
  1. Mid term
  2. Focused on resources defined in the plan
  3. Internal viewpoint
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11
Q

Purpose of organizational planning?

A
  1. To ensure that an organization is organized to meet future challenges
  2. Key elements -> reporting relationships, definition of responsibilities, definition of authorities
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12
Q

Charactericts of organizational planning?

A
  1. Mid term
  2. Focused on the structural aspects of the organization
  3. Internal viewpoint
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13
Q

Purpose of contingency planning?

A
  1. To provide fallback option
  2. Can occur for a specific anticipated situation
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14
Q

Characteristics of contingency planning?

A
  1. Short-term to long-term
  2. Focused on specific situations that may occur
  3. Internal and external viewpoint
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15
Q

Purpose of emergency planning?

A
  1. To address emergencies that may be expected in the workplace
  2. Implemented to describe what staff at the workplace should do in emergency situations
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16
Q

Characterisitcs of emergency planning?

A
  1. Mid term
  2. Focused on specific situations that may occur
  3. Internal and external viewpoint
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17
Q

What is strategic planning?

A

Type of planning that identifies the time periods in which goals are to be achieved

18
Q

What is the difference between reactive and proactive strategic planning?

A

Reactive strategic planning: not ideal; occurs in industries that change rapidly (i.e., healthcare)
Proactive strategic planning: enables organization to control its environment

19
Q

What is the difference between vision and mission statements?

A

Vision: “what an organization wants to be at some future time point”
* Inspires people to think and motivate them
* Sets a clear goal

Mission: Defines the purpose of the organization
* Provides a statement of the present going ahead into the near future

20
Q

What are the important elements of a mission statement?

A
  1. Target customer
  2. Core values
  3. Key products and services
  4. Benefits experienced by customers
  5. Desired public image
21
Q

What is the most important activity in pre-planning?

A

Determining who will be involved with strategic planning

21
Q

What is the pre-planning phase?

A
  1. assessment of costs and benefits
  2. Orient the activity to the vision of the org
  3. Defines aspects:
    * Objectives of efforts
    * Personnel involved
    * Where the planning proccess with occur
    * How much time will be provided
22
Q

What is the planning process?

A

Time in which ideas are actively generated for the organization (strategizing)

23
Q

What are the best practices in the planning phase?

A
  1. Start with a destination in mind
  2. establish the starting place on the map
  3. Determine the different routes or options to get from start to finish
24
Q

What is a destination?

A

Vision of the org in the future

25
Q

How do you identify “where, what, and how the organization is in the present”?

A

Conduct a situational analysis

26
Q

Once destination (vision) and starting point (current situation) are established what do you do next?

A
  1. Idnetify organization goals (one-two)
  2. Plot the course from the present to the future and determine SMART objectives
  3. Goal is linked with specifc strategy
27
Q

What are SMART goals?

A

Specific: States exactly what is to be achieved
Measurable: Capable of measurement; can determine if it is achieved
Aggressive/attainable: Should challenge, but should not demand the impossible
Results-oreanted: Should specify a result, not just an activity
Time-bound: Specify a time frame for meeting objectives; deadlines need to be realistic

28
Q

by the objectives that are essential intermediate endpoints in route to achieving an organizational goal.

A

Strategy

29
Q

What defines the present by evaluating internal strength & weaknesses and external opportunities & threats?

A

Situation analysis

30
Q

What is SWOT analysis?

A

S – Strengths
W – Weaknesses
O – Opportunities
T – Threats

31
Q

What is post-planning?

A
  1. Communicate the plan
  2. Implement planning
  3. Monitor progress/assessing results
32
Q

What is the most serious barrier?

A

lack of endorsement by top executives within an organization

33
Q

What are barriers to effective planning?

A
  1. Failure to commit sufficient time
  2. Interpersonal issues
  3. Lack of planning skills
  4. Failure to plan far enough into the future
  5. Constantly changing the environment
  6. Failure to implement due to lack of time or resources
  7. Failure to monitor progress
  8. Lack of support from top executives and/or board of directors
34
Q

What are limitations to planning?

A
  1. Planning involves a substantial amount of “guesswork” in the process.
  2. Plans and predictions are only as good as the data and information that influenced them.
  3. Planning is NOT a substitute for action.
  4. Planning is a CONTINUOUS process.
35
Q

Which types of planning are short term?

A

operational, business, ~contingency

36
Q

Which types of planning are mid-term?

A

resource, organizational, emergency

37
Q

Which types of planning are long term?

A

strategic, ~contingency

38
Q

Which types of planning have an internal viewpoint?

A

Operational, resource, organizational, contingency, emergency

39
Q

Which types of planning have an external veiwpoint?

A

strategic, contingency, emergency

Management (12 decks)

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