study guide Flashcards

1
Q
  1. What is a startup and what’s its job? (27, 114)
A

“a. A startup is a human institution designed to create a new product of service under conditions of extreme uncertainty. The most important part about the definition is what it omits; it says nothing about size of company, the industry, or the sector of the economy. It doesn’t matter if you are working for a government agency, ventured backed company, or for-profit company with financial investors.

b. A start-ups job is to:
i. Rigorously measure where it is right now, confronting the hard truths that assessment reveals
ii. Devises experiments to learn how to move the real numbers closer to the idea reflected in the business plan”

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2
Q
  1. The Lean start Method’s 5 Principles (8,9)
A

“1. Entrepreneurs are Everywhere: you don’t have to work in a garage to be a start-up; it’s anyone who works to create new products and services under conditions of extreme uncertainty, any company, any sector or industry

  1. Entrepreneurship is Management: A startup is an institution not just a product or service
  2. Validated Learning: they exist to learn how to be a sustainable business, learning can be validated scientifically by running frequent experiments
  3. Build-Measure-Learn: the fundamental activity of a startup is to turn ideas into products, measure how customers respond, then learn whether to pivot or preserve. (Feedback loop)
  4. Innovation Accounting: to measure progress, how to set up milestones, and how to prioritize work; This requires a new kind of accounting designed for startups and the people who hold them accountable.”
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3
Q
  1. Learning/Validated learning(38,49)
A

a. Validated Learning: A rigorous method for demonstrating progress when there is so much uncertainty in which startups grow. The process of demonstrating empirically that a team has discovered valuable truths about present and future business prospects. It is more concrete, more accurate, and faster than market forecasting or classical business planning. Validated learning is backed up by empirical data collected from real customers.

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4
Q
  1. Pivot- (149, 154, 164, 125)a. What is it?
A

a. What is it? – A structure course correction designed to test a new fundamental hypothesis about the product, strategy, and engine of growth.

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5
Q
  1. Pivot- (149, 154, 164, 125)b. How do you know when do you need to do it?
A

– “Are we making sufficient progress to believe that our original strategic hypothesis is correct, or do we need to make a major change?” The answer to this question tells you to pivot or not… Also, the decreasing effectiveness of product experiments and the general feeling that product development should be more productive.

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6
Q
  1. Pivot- (149, 154, 164, c. How do you know if it was successful?
A

The sign of a successful pivot is when you see the engine-tuning activities are more productive after the pivot than before. So, is your new hypothesis and tactics working better than before the pivot?

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7
Q
  1. MVPs- (110, 93-107, 106) a. What are they?
A

A minimal viable product …a MVP helps an entrepreneur start the process of learning as quickly as possible. Is is a product that is simply the fastest way to get through the Build-Measure-Learn feedback loop with the minimum amount of effort.

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8
Q
  1. MVPs- (110, 93-107, 106)b. How complex are they/should they be? -
A

There is no degree to the complexity of an MVP. The fundamental purpose of an MVP is to begin the process of learning.

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9
Q
  1. MVPs- (110, 93-107, 106)c. How do they work?
A

don’t know

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10
Q
  1. MVPs- (110, 93-107, 106)d. What’s the goal of an MVP?
A

Unlike a prototype or concept test, an MVP is designed not just to answer product design or technical questions. Its goal is to test the fundamental business hypothesis.

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11
Q
  1. MVPs- (110, 93-107, 106)e. Acceleration of MVPs
A

Being able to validate or refute the next hypothesis faster than the one before. Each time you start a new MVP it should progress faster because you are not starting from scratch each time but taking pieces of knowledge from previous MVP’s and adding to it, to eventually reach your hypothesized end goal.

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12
Q
  1. MVPs- (110, 93-107, 106)f. Wizard of Oz Testing
A

In this type of test customers believe they are interacting with the actual product, but behind the sense human beings are doing the work.

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13
Q
  1. Split Testing (A/B Testing) (152)
A

In a split test different versions of a product to be offered to different customers at the same time. By observing changes in behavior between the two groups, one can make inferences about the impact of the different variations. Splits testing also helps teams refine their understanding of what customers want and don’t want.

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14
Q
  1. Land of the living dead (153) –
A

Happens when a company has achieved a modicum of success, just enough to stay alive, but is not living up to the expectations of its founders & investors.

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15
Q
  1. Innovation Accounting (117) What is it?
A

– Innovation account enables startups to prove objectively that they are learning how to grow a sustainable business. It begins by turning the leap-of-faith assumptions into a quantitative financial model.

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16
Q
  1. Innovation Accounting (117) b. What are the 3 learning milestones (3-steps) of Innovation accounting?
A
  1. Use an MVP to establish real data on where the company is right now. 2. Startups must attempt to tune the engine from the baseline toward the ideal. 3. Pivot or Persevere.
17
Q
  1. Actionable vs. Vanity Metrics (143-147) a. Define Actionable –
A

For a report to be considered actionable, it must demonstrate clear cause and effect

18
Q
  1. Actionable vs. Vanity Metrics (143-147) b. Define Vanity Metrics
A

Measurements that give us the “rosiest” picture possible and don’t actually reflect the key drivers of a business

19
Q
  1. Actionable vs. Vanity Metrics (143-147) c. Compare/Contrast-
A

Actionable would be to have a problem and then the solution of that problem would be directly tied to something done in the business. A vanity metric is seen when there may be differing assumptions of how a problem was solved and multiple departments could, and most likely will, take credit for it.

20
Q
  1. What are the 3A’s of metrics? (143-147)
A

Actionable, Accessible & Auditable.*

21
Q
  1. Early Adopters (62, 94, 101)
A

The customers who feel the need for the product more acutely. These customers tend to be more forgiving of mistakes and especially eager to give feedback. Above all else, however, these customers are also visionaries and want to be the first to have what is “hot” in the market.

22
Q
  1. Analysis Paralysis (90)
A

The process of which an entrepreneur or start up do too much research and therefore find too much data that is unhelpful and lead them to skepticism and in turn they don’t “pull the trigger” and initiate.

23
Q
  1. Genchi Gembutsu (86)
A

In English “go and see for yourself” so that business decisions can be based on deep first-hand knowledge.

24
Q
  1. Leap of Faith Assumptions (61, 85)-
A

Two most important assumptions: 1. Value Hypothesis; tests whether a product or service really delivers value to customers once they are using it. Growth Hypothesis; which tests how new customers will discover a product or service.

25
Q
  1. Grit (Ted Talk): Grit- Duckworth, Angela Lee
A

“a. http://www.ted.com/talks/angela_lee_duckworth_the_key_to_success_grit.html

b. Living life like it’s a marathon not a sprint.
c. Growth mindset, we don’t know where grit comes from…but it’s a mindset to perseverance
d. Grit is passion and perseverance for very long term goals, sticking for your future day in day out and working really hard to make it happen
e. Science, teachers, etc. know very little about teaching it…talent doesn’t make you gritty, doesn’t make your work hard, doesn’t make you
f. Grit is unrelated or inversely related to measures of talent
g. *Growth mindset, the belief or idea developed by Stanford, that the ability to learn is not fixed and change with your effort, when It’s the belief that failure is not a permanent condition”

26
Q
  1. Business Model Canvas | 9-boxes | 3-levels
A

*No idea

27
Q
  1. Contagious STEPPS
A

STEPPS a. Social Currency, b. Triggers, c. Emotion, d. Public, e. Practical Value, f. Stories

28
Q

a. Social Currency

A

“Want to look good, social influence, make visible, we share things that make us look good

i. Make people feel like insiders
ii. There is a downside to getting paid…paying to have people pass on information is not a good thing”

29
Q

b. Triggers

A

“top of mind, tip of tongue

i. Eat healthy & tray
ii. Rebecca Blacks- Friday
iii. What makes people think about your product or idea
iv. Could where you vote affect how you vote”

30
Q

c. Emotion

A

“when we care, we share

i. Susan Boyles performance
ii. Does it generate emotion, how can kindle the fire
iii. United Breaks Guitars”

31
Q

d. Public

A

“Built to show, built to grow

i. Movember, take private and make public
ii. Can others see when you’re using it?
iii. Anti-drug commercials
iv. Apples logo, upside down or right side up, whose prospective matter?”

32
Q

e. Practical Value

A

“news you can use

i. Clean ears every time video- pure practical value
ii. Van guard moneywise, because it shows practical value
iii. Does it help people help others, how can you package your product to make it so that other people will want to disseminate it for you.
iv. The rule of 100…% vs $$”

33
Q

f. Stories

A

“information travels under the guise of idle chatter

i. What is your Trojan horse?
ii. It is embedded?
iii. Shareable & valuable?
iv. Streaker that crashed the Olympics, no one remembers the casino”

34
Q

Notes on Contagious

A

“3. Contagiousness is caused by the product or service itself not a person

  1. They are like forest fires, regular Joes & Jane’s must passing along the idea
  2. Can happen in the design or the idea of the product
  3. Cases- any product, ideal, or behavior can be contagious; naturally exciting products or even less buzz worthy goods
    a. Blendtech- will it blend? YouTube clips, show value in a remarkable way to show its currency
    b. Kit Kat, linking to coffee…trigger!
    c. Frequent Flyers programs
    d. McRib
    e. Bars- Please don’t tell
    f. Cheerios vs. Disney World
    g. Barley Prime’s 100 Cheesesteak
    h. Online discount shopping- oh la la
    i. Corn (shucking corn)
    j. Googles- presian love
    k. Ipods- white head phones
    l. Hotmail…then purchased by Microsoft
    m. Movember
    n. Man drinks fat
    o. Live strong bands
    p. Dove’s Evolutions- embedded it benefits
    q. Vietnamese nail salons”
35
Q

a. Guest Speaker, Mark Schuster Fresno state, alum Fresno State

A

“i. Sales, they want to make money…every business has Sales

  1. Distribution
  2. Profits
  3. How many hands in the middle
    ii. The end game: GET HIRED, Know who your client is:
  4. Know what you want in the end.
  5. Check out everything to do with this person, figure out the person
  6. Be quiet and watch people
    iii. Parents didn’t go with every kid to every game etc., they made you work…not being afraid of work & work hard. Figure out what people like, the better the customer service the more money you make
    iv. Scorpion & the Frog- fast moving river human nature, people default to what is comfortable all the time
    v. Four seasons/McDonalds- Salads for mom & kids menu/kiddie pools for $1
    vi. Old Money Vs. New money…California is a melting pot of 2nd/3rd generations; back east they are 5th/6th generations
    vii. Know your client, what they are and who they are, where you going, what are you trying to achieve
  7. Know you’re weaknesses (example: he will be late, if you got a problem we are going to sit there until we solve the issue)
  8. San Marino, CA & Arcadia, CA (Chinese family!) Family legacy…1000’s of years of people trying to take things away from them. Go to the core or what drives that person to leverage them
  9. http://www.chapman.edu/ how do we get money into this place? You don’t have to be alumn to be part of them. He said some of their top donors are not even part of them
  10. How do you want to invest your money, not make your money
  11. Get them emotional to make a decision and buy
    a. You have to overcome perception, Baseball: fat & short but get on base.
  12. Make yourself special, handshake
  13. Take a hate walk, look in the mirror, “bitch slap” no pouting
  14. Recover, pivot, and find the opening, every day is a new day
  15. They can make a decision quickly
    viii. Story about the jokey- taking a chance when they see the opening
    ix. The only country you can come from a peasant and make it
    x. Reoccurring revenue, prepare it to sell weather you want to sell or not
    xi. Entrepreneur
  16. What do you want to be part of? ASK: WHAT DO YOU WANT?
  17. Investing your own money and time
    xii. If you really want to make money, you have to leverage everything around you.
    xiii. Wall of trust, graduate, make $30, & go blad. Instead of going after your peers, go for people older than you. Deferred Comp…leverage people (law firms, etc.) you get hired, then you leverage others to do the work (the talent, take advantage of every gap/business you’re in) why don’t most sales people do this?
  18. Relax
  19. Trust
  20. Open up…then you can go after what you’re trying to get and accomplish
    xiv. 1983-1999 Stock Market
  21. We are more profitable now than ever, got more lean, more lean”
36
Q

b. Guest Speaker: Prashant Joshi; pjoshi@lakos.com ; LAKOS

A

“i. http://www.lakos.com/

ii. Commercialization
iii. “We need to get this idea to fail fast” Throw an egg against the wall, if a chicken comes out, throw it out the window
iv. Idea feasibility
v. What is the date that you must release? …get it out on that date.
vi. **MUST HAVE’s
1. Team- have the right team, multi-skilled, most important functions
2. Focused- specific scope
3. Date- With a firm date
4. Black box or backing- executive buy in, champion of the project
5. Realistic, Building upon something …improve product, can we achieve it in this time period, stretch goal, but be careful to not demotivate the team
vii. Who defines the stretch goal and who defines the scope?
viii. Stick & carrot
ix. Build your tool box, build your skills…don’t go into other unrelated areas
x. “You really have to understand someone’s job before you can judge them””

37
Q

c. Guest Speaker: Hiromi Kubo, Library

A

“http://libguides.csufresno.edu/MBA

  1. How do you find an overview or market share of an industry, comprehensive analysis reports of an industry
    a. http://xerxes.calstate.edu/fresno/databases/database/CAL21323
    b. http://clients1.ibisworld.com.hmlproxy.lib.csufresno.edu/search/default.aspx?st=coffee+shops
    c. Provides nationwide information about an industry
    d. Updated quarterly
  2. Information on companies, large companies…some private as well
    a. http://libguides.csufresno.edu/company
    b. http://www.lexisnexis.com/hottopics/lnacademic/?
    c. http://www.lexisnexis.com/hottopics/lnacademic/?
    d. Industry reports, nation-wide, updated often but good; Standard & Poor’s net Advantage…investment information
    i. https://www-netadvantage-standardandpoors-com.hmlproxy.lib.csufresno.edu/NASApp/NetAdvantage/index.do
    e. Value Line Investment Survey
    f. Company information: very comprehensive, reporting & analysis.
    i. http://www.mergentonline.com/companydetail.php?compnumber=37383&pagetype=synopsis
    ii. You can add companies to an analysis list and used to develop a comparison report
  3. http://www.fresnolibrary.org/ref/databases/business.html
    a. Reference USA- you can download this information, business to business
  4. Demographic Reporting
    a. Local Market Audience Report: http://xerxes.calstate.edu/fresno/databases/database/CAL21320
    b. Business Analysis online
    c. ESRI
  5. How to site
    a. Most have information on how to site the articles, but the reports from Lexisnexis doesn’t have one”