Supervision of Pol-Ch 1, The Supervisors Role Flashcards

1
Q

Authors of book

A
  1. Nathan F Iannone- Ret. LAPD, professor at Fullerton Coll, Ca
  2. Marvin D Iannone- Ret. Chief at Beverly Hills, Asst Chief LAPD
  3. Jeff Bernstein- President, Bernstein and Assoc
    Ret. Serg Miami Beach PD
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

who wrote first edition of Supervision of Police Personnel in 1970

A

Nathan Iannone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

considered by many to be the bible of police supervision

A

Supervision of Police Personnel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

In modern administrative terminology, management denotes the process of directing and controlling people and things so ____

A

organizational objectives can be accomplished

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A worker _____ and _____is more strongly influenced here by his immediate superior than by any other factor in his environment.

A

performance and morale

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

people are responsible for production. The supervisor is responsible for the ____

A

people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Supervisor must develop the art of ______?

A

influencing others, coordinating their efforts and directing them to proper goals in such a way to obtain their obedience, confidence, respect and loyal cooperation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

who made statement “Morale cannot be legislated or induced by logical argument; neither can it be bought for a price.”

A

Joseph Tiffin- Industrial Psychology

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Supervisor should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of other scientific disciplines that contribute to the science of leadership

A
  1. psychology
  2. sociology
  3. anthropology
  4. scientific criminal invest.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

supervisor should keep himself abreast of fundamental changes in ______ in order to be equipped to carry to his subordinates the info they need.

A

practices
techniques
procedures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Supervisor should prepare himself for this position by gaining a good working knowledge of the principles of ____, _____ and _____

A

organization, administration, management; know and understand principles of performance evaluation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Under Organizational Knowledge, supervisor should prepare himself for position by gaining knowledge and understanding of the

A

policies, rules, procedures, practices, functions and objectives of his organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Supervisor must understand the importance of the informal organization within the police dept. Why?

A

These groups and their leaders have influence in the department. These groups that operate without official authorization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Volcker Commission emphasized the importance of understanding informal organizations in ___

A

“The Report of the National Commission on the Public Service.”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

In supervisor day-to-day relationships with people, the supervisor is expected to function in following ways.

A
  1. Planner
  2. Personnel officer- assign subordinates as scientifically as possible for where they are best suited and most needed. “place round plugs in round holes”.
  3. trainer-
  4. Controller
  5. Decision maker and Communicator-
  6. As a leader
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

One of primary functions of supervisor is

A

decision making

17
Q

This has a vital bearing on their interpersonal relations, between supervisor and subordinate

A

manner in which superior officer communicates with subordinate

18
Q

major responsibility of every supervisor is to

A

provide leadership for employees under him

19
Q

Good leader, must possess traits of ?

A

honorableness, courageousness and vitality;

He must be reasonably intelligent, have good common sense, and must be persuasive and flexible.

20
Q

in order for subordinate to achieve and maintain a high level of efficiency, the supervisor must?

A

motivate his subordinates by giving them positive incentives that will encourage them. Supervisor can help subordinates by providing Enlightened Leadership.

21
Q

_____occupies a key position in any organization because of his intimate influence on conduct and performance of those who do the work,

A

first-line supervisor

22
Q

a vital function of his position within the organization so that it will operate effectively is

A

coordination of people and units within organization

23
Q

if supervisor fulfills his responsibilities improperly, _____ is likely to be ___

A

coordination and poor

24
Q

if a supervisor is to perform their complex task efficiently and effectively, they must acquire what?

A

understanding of basic principles of leadership and the tenets of organization and management

25
Q

Which supervisor type obtain better results; Employee-centered supervisor or Production-centered ones.

A

Employee-centered supervisors

26
Q

Errors occur with inexperienced employees. When they do they should be treated as constructively as possible. When mistakes “of the head” are made, often the training value exceed the harm done; if made “of the heart”, negative corrective action may be indicated to prevent recurrence.

A

Controller section: