Terms to Know (Page 2,4,9,12)

Question 1

What is an At-Need Arrangement?

Answer 1

take place when a family has decided to wait until after the time of death to make arrangements

Question 2

What is a Pre-Need Arrangement?

Answer 2

One preplans and prepays their funeral arrangements

Question 3

What is the First Call?

Answer 3

When the funeral establishment receives the death notification

Question 4

Arrangement Conference

Answer 4

The formal meeting between the funeral professional and the client family during which funeral arrangements are discussed (either pre-need or at-need)

Question 5

What is Empathetic Listening

Answer 5

Listening in which the goal is to help the speaker solve a problem

Question 6

What is an Informant?

Answer 6

The person who supplies vital statistics information about the deceased (usually the next of kin)

Question 7

What is the definition of Kin?

Answer 7

Blood Relatives

Question 8

What is the Federal Trade Commission (FTC)?

Answer 8

The federal agency responsible for stopping business practices that are either anticompetitive, deceptive, or unfair to consumers

Question 9

What are Funeral Goods?

Answer 9

Goods that are sold or offered for sale directly to the public for use in connection with funeral services

Question 10

What is a Funeral Provider?

Answer 10

Any person, partnership, or corporation that sells or offers to sell both funeral goods and funeral services to the public

Question 11

What is a Funeral Service?

Answer 11

Funeral event with the deceased’s body present

Question 12

What is the General Price List (GPL)?

Answer 12

Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices

Question 13

What is a Casket Price List (CPL)?

Answer 13

Printed or typewritten list of caskets and alternative containers normally offered for sale by the funeral provider. The CPL must include retail price and enough descriptive information to enable consumers to identify the merchandise

Question 14

What is an Outer Burial Container Price List (OBCPL)?

Answer 14

Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which does not require special ordering. The OBC PL must include retail price and enough descriptive information to enable consumers to identify the merchandise

Question 15

What is a Direct Cremation?

Answer 15

Disposition of human remains by cremation without a formal viewing or ceremony

Question 16

What does “Forwarding Remains” mean?

Answer 16

Services of the funeral provider in the locale where the death occurs to prepare human remains for transfer to another funeral provider as selected by the family

Question 17

What is a Graveside Service?

Answer 17

A ceremony or ritual conducted at the grave

Question 18

What is a hearse/funeral coach?

Answer 18

a specialty vehicle designed to transfer casketed remains

Question 19

What is an Immediate Burial?

Answer 19

Disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present

Question 20

What is a Viewing/Visitation?

Answer 20

Time set aside for relatives and friends to pay respect for the deceased prior to the service

Question 21

When did the FTC Funeral Rule go into effect?

Answer 21

April 30,1984
Revised in 1994

Question 22

What information is required on the General Price List?

Answer 22

Name
Address; must include each branch
Telephone Number
The words “General Price List”
Effective Date for the price list

Question 23

When do you have to give out the GPL?

Answer 23

• To anyone who asks about funeral goods, services, or prices
• When you begin discussing “specific goods or services offered”, “the type of funeral or disposition”, and prices
• at any face-to-face meeting
  -over the telephone
  You DON’T have to mail copies

Question 24

What are the GPL 6 mandatory disclosures?

Answer 24

• Consumers’ right to select the goods and services desired
• Embalming
• Alternative container for direct cremations
• Basic service fee
• Casket Price List
• Outer Burial Container Price List

Question 25

What are the GPL-required itemized prices? (1st 8)

Answer 25

• Forwarding of remains to another funeral home
• Receiving remains from another funeral home
• Direct Cremation
• Immediate Burial
• Basic services of funeral director & staff, and overhead
• Transfer of remains to funeral home
• Embalming
• Other preparation of the body

Question 26

What are the four minimum services?

Answer 26

• Forwarding of remains to another funeral home
• Receiving remains from another funeral home
• Direct Cremation
• Immediate Burial

Question 27

What are the GPL-required itemized prices? (2nd 8)

Answer 27

• Use of facilities and staff for viewing/visitation
• Use of facilities and staff for funeral ceremony
• Use of facilities and staff for memorial service
• Use of equipment and staff for graveside service
• Hearse
• Limousine
• Either individual casket prices or the range of casket prices
• Either individual outer burial container prices or the range of outer burial container prices that appear on the outer burial container

Question 28

What must the Casket Price List include?

Answer 28

• Name of the business
• the name “casket price list”
• Date of the pricelist is effective
• Retail price of each casket/alternative container
• Each casket must have a description of the interior and exterior casket materials; and range of price