Test #1 Module 3 Definitions

Question 1

Customer (external)

Answer 1

Also known as a client or a buyer, is someone who buys or uses the products/ services of a company/ organization

Question 2

Internal customers

Answer 2

Departments or employees within an organization who use products/ services provided within the organization

Question 3

Customer service

Answer 3

Often defined as the ability of an organization to consistently give customers what they need and what they want

Question 4

Customer focus

Answer 4

Committed by to providing high quality customer service. Organizations with customer focus know the importance of providing excellent customer service to attract/ maintain customers