Test #1 Module 4 Listening Types

Question 1

What are the 4 types of active listening?

Answer 1

• Informative listening
• evaluative listening
• empathetic listening
• reflective listening

Question 2

What is informative listening?

Answer 2

Informative listening is used when you wish to hear what is being said, also to understand, remember the info being presented

Question 3

What is evaluative listening?

Answer 3

Used to hear, understand, judge what is being said, evaluate whether the info is useful

Question 4

What is empathetic listening?

Answer 4

Used to hear, understand, offer feedback that shows you understand the message

Question 5

What is reflective listening?

Answer 5

Used to hear, understand, offer feedback that helps us he speaker think about their feeling or objectives