Test #1 Module 5 Types Of Written Communication

Question 1

What are the types of written communication? Give uses for each one.

Answer 1

Emails
- used to confirm appointment, communication with clients
Memoranda (memos)
- used for policy changes in the office, upcoming meetings or events
Letters
- used for acceptance letters, contracts, notice of change to client accounts, and statements of accounts
Reports
- used for sales reports, health and safety statistics, and research projects