Flashcards in Test 2 Communicating with the Older Adult Deck (11):
Opportunities and needs
- older people (over the age of 65) make up 13% of US population
- they consume 30% of rx drugs and 50% of OTC meds
- suffer large proportion of deaths and hospitalizations from med errors
- drug related mortality = 5th leading cause of death among older people
- communication is complicated with older people due to impairments
List factors influencing the communication process with the older adult.
- internal factors by the pharmacist and the patient
- listening habits by the pharmacist and the patient
- sensory and emotional factors
- environmental factors
- verbal expression
- non-verbal expression
Identify barriers to effective communication by the pharmacists
- controlling behaviors
- depersonalizing attitudes
- reluctance or inability to communicate by the patient
How can pharmacists overcome stereotyping?
- identify our stereotypes and work to overcome them
- appreciate the heterogeneity of the older population
How can pharmacists overcome controlling behaviors?
- attempt to make the patient an active participant
- identifying your behaviors and make changes
How can pharmacists overcome depersonalizing attitudes?
- address the patient directly
- display empathy and concern
- encourage dialogue
- use respectful language
How can pharmacists overcome reluctance or inability to communicate by the patient?
Pharmacist should be proactive and encourage the patient to participate
Identify physiologic barriers to effective communication with the older patient
- visual impairment
- hearing impairment
- cognitive impairment
How can pharmacists overcome visual barriers presented by the patient?
- ensure adequate lighting
- large type on rx label without glossy tape
- supplemental information should be in large type and non-glare finish
- write out instruction in larger print
- offer to read the labels for the patient
- use pictograms
- color codes
- divided pillboxes
How can pharmacists overcome hearing barriers presented by the patient?
- speak slowly and clearly with pause
- do not shout; speak clearly with slightly increased volume; avoid talking in higher pitch
- face the patient directly making sure they can see your mouth
- minimize background noise
- use written supplements, gestures, or diagrams