Test 2 Communicating with the Older Adult Flashcards Preview

OU Clinical Comm Fall 2017 > Test 2 Communicating with the Older Adult > Flashcards

Flashcards in Test 2 Communicating with the Older Adult Deck (11):
1

Opportunities and needs

- older people (over the age of 65) make up 13% of US population
- they consume 30% of rx drugs and 50% of OTC meds
- suffer large proportion of deaths and hospitalizations from med errors
- drug related mortality = 5th leading cause of death among older people
- communication is complicated with older people due to impairments

2

List factors influencing the communication process with the older adult.

- internal factors by the pharmacist and the patient
- listening habits by the pharmacist and the patient
- sensory and emotional factors
- environmental factors
- verbal expression
- non-verbal expression

3

Identify barriers to effective communication by the pharmacists

- stereotyping
- controlling behaviors
- depersonalizing attitudes
- reluctance or inability to communicate by the patient

4

How can pharmacists overcome stereotyping?

- identify our stereotypes and work to overcome them
- appreciate the heterogeneity of the older population

5

How can pharmacists overcome controlling behaviors?

- attempt to make the patient an active participant
- identifying your behaviors and make changes

6

How can pharmacists overcome depersonalizing attitudes?

- address the patient directly
- display empathy and concern
- encourage dialogue
- use respectful language

7

How can pharmacists overcome reluctance or inability to communicate by the patient?

Pharmacist should be proactive and encourage the patient to participate

8

Identify physiologic barriers to effective communication with the older patient

- visual impairment
- hearing impairment
- cognitive impairment

9

How can pharmacists overcome visual barriers presented by the patient?

- ensure adequate lighting
- glasses
- large type on rx label without glossy tape
- supplemental information should be in large type and non-glare finish
- write out instruction in larger print
- offer to read the labels for the patient
- use pictograms
- color codes
- divided pillboxes

10

How can pharmacists overcome hearing barriers presented by the patient?

- speak slowly and clearly with pause
- do not shout; speak clearly with slightly increased volume; avoid talking in higher pitch
- face the patient directly making sure they can see your mouth
- minimize background noise
- use written supplements, gestures, or diagrams

11

How can pharmacists overcome visual cognitive barriers presented by the patient?

- talk directly to the patient even if the caregiver is present
- use simple, direct wording and short sentences
- slow down, take your time
- accommodate for accompanying visual or hearing loss.
- orient the patient to what you are doing
- do not overload the patient
- be organized
- be supportive and reassuring