The Six Troubleshooting Steps Flashcards
1
Q
What is step 1?
A
Idenitify the problem.
2
Q
What is step 2?
A
Establish a theory of probable cause.
3
Q
What is step 3?
A
Test the theory to determine the cause.
4
Q
What is step 4?
A
Establish a plan of action to resolve the problem and implement the solution.
5
Q
What is step 5?
A
verify full system functionality
6
Q
What is step 6?
A
Document the findings actions and outcomes.
