U4 aos 1 part 1 Flashcards
benefits of work life balance
reduced stress
enhanced corporate image
motivated workplace with enthusiastic employees
increased employee productivity
motivation
refers to the individual internal process that directs, energises and sustains a persons behaviour
in a work setting motivation makes people want to work
who are referred to as the human resources
the people in the organisation are referred to as the human resources
they should be seen as a valuable asset
human resource manager
coordinates all activities involved from squiring, developing, maintaining and terminating employees from the organisation
human resource management
the effective control of the relationship between the employer and employees
maslows motivational theory
maslows needs theory requires that managers understand where each worker is situated according to a hierarchy of needs in order to satisfy employee needs appropriately
organisations need to provide hygiene factors and some motivation factors
hierarchy of needs
his sequence of human needs in order of their importance
when the lower needs are satisfied the employee will be motivated by the next factor in the hierarchy
herzbergs two factor theory
used maslows theory to establish workplace factors that provide job satisfaction and those that provide motivation
theory is the idea that satisfaction and dissatisfaction are caused by two separate factors
hygiene factors
the environment which people work in and include physical conditions, pay, job security, interpersonal relations and job status
motivation factors
relate to persons type of work and include a sense of achievement, recognition, challenging work, responsibility and opportunities for advancement
lockes goal setting theory
establishment of clear, challenging goals as a way to motivate staff and improve their performance
in order to motivate, goals must be clear and specific and provide a challenge for all employees
goal setting theory
- goals must be challenging but not overwhelming
- goals must be specific
- positive feedback is given along the way
- goals are set collaboratively ~ employee is involved in setting their own goals
ethical dilemmas in HR
REPRESENTATION: HRM can be called to act as an employee representative
ELECTRONIC PRIVACY: looking up employee info and reading emails
PERFORMANCE EVALUATION: being able to appraise an employee fairly without being influenced by personal feelings
employer of choice
attracts, motivates and holds on to highly talented people
employee of choice
someone best suited for the position available with the necessary skills and qualities
