Unit 1 Lesson 1

Question 1

What is communication?

Answer 1

• It is both an art and science.
• It encompasses acts of speaking and listening, reading and writing.

Question 2

It is both an art and science.
It encompasses acts of speaking and listening, reading and writing.

Answer 2

Communication

Question 3

It is both an art and science.

Answer 3

Communication

Question 4

It encompasses acts of speaking and listening, reading and writing.

Answer 4

Communication

Question 5

• It means to speak words.
• The most common use of this word is in
• It is most often used without a personal object.

Answer 5

Say

Question 6

It means to speak words.

Answer 6

Say

Question 7

• The most common use of this word is in reported speech.

Answer 7

Say

o E.g. She said that it was my last chance..
o E.g. He said, ‘Good morning.’

Question 8

• It is most often used without a personal object.

Answer 8

Say

o E.g. She said that she would be late. (not She said me…)
o E.g. He said he was going to be late.

Question 9

• This world means, to give information to somebody by speaking or writing.
• When we use this word we need to use the object. (Tell someone something).
  o E.g. She told me that she would be late.
  o I told you about the party.
• It is only used to mean ‘instruct’ or ‘inform’
  o E.g. She told me that it was my last chance.

Answer 9

Tell

Question 10

• This world means, to give information to somebody by speaking or writing.

Answer 10

Tell

Question 11

• When we use this word we need to use the object. (Tell someone something).

Answer 11

Tell

o E.g. She told me that she would be late.
o I told you about the party.

Question 12

• It is only used to mean ‘instruct’ or ‘inform’

Answer 12

Tell

o E.g. She told me that it was my last chance.

Question 13

• It is used about a general topic.
• It is the more usual word to refer to conversational exchanges and informal communication.
  o E.g. When she walked into the room everybody stopped talking.
• In spoken English, we commonly used this word in continuous form.
  o E.g. The movie was really good but people kept talking during the best parts.
  o This guy talks forever.

Answer 13

Talk

Question 14

• It is used about a general topic.

Answer 14

Talk

Question 15

• It is the more usual word to refer to conversational exchanges and informal communication.

Answer 15

Talk

o E.g. When she walked into the room everybody stopped talking.

Question 16

• In spoken English, we commonly used this word in continuous form.

Answer 16

Talk

o E.g. The movie was really good but people kept talking during the best parts.
o This guy talks forever.

Question 17

• It is often used for one-way communication and for exchanges in more serious or formal situations.
• It is the usual word to refer to knowledge and use of languages.
• This word sounds more formal than the word ‘talk’.

Answer 17

Speak

o E.g. I’ll have to speak to that boy – he’s getting very lazy.
o How many languages do you speak?
o After she had finished reading the letter, nobody spoke.
o E.g. She speaks three languages fluently.

Question 18

• It is often used for one-way communication and for exchanges in more serious or formal situations.

Answer 18

Speak

o E.g. I’ll have to speak to that boy – he’s getting very lazy.
o How many languages do you speak?
o After she had finished reading the letter, nobody spoke.

Question 19

• It is the usual word to refer to knowledge and use of languages.

Answer 19

Speak

o E.g. She speaks three languages fluently.

Question 20

• This word sounds more formal than the word ‘talk’.

Answer 20

Speak

o E.g. She speaks three languages fluently.

Question 21

What is effective communication?

• It involves — of —, — and — from one person to another.
• Through this, speakers utilize — and — language to — —, looking towards listerners.
• It includes —, —, — to timing and turn-taking.

Answer 21

Effective communication

Question 22

• It involves transfer of morals, principles and judgments from one person to another.
• Through this, speakers utilize verbal and body language to convey messages, looking towards listerners.
• It includes words, movements, attention to timing and turn-taking.

Answer 22

Effective communication

Question 23

• It involves transfer of morals, principles and judgments from one person to another.

Answer 23

Effective communication

Question 24

• Through this, speakers utilize verbal and body language to convey messages, looking towards listerners.

Answer 24

Effective communication

Question 25

• It includes words, movements, attention to timing and turn-taking.

Answer 25

Effective communication

Question 26

What are the three (3) basic components of communication process?

Answer 26

1) Sender
2) Channel
3) Receiver

Question 27

What are the five (5) elements of communication?

1) — and — – Gives and gets the message
2) — – Thoughts and moods for content
3) Verbal & Nonverbal — – Language syntax and semantics, gestures and paralanguage.
4) — – Medium of sound and light waves, and human senses
5) — – Responses and reactions of the receivers

Answer 27

1) Senders and receivers – Gives and gets the message
2) Messages – Thoughts and moods for content
3) Verbal & Nonverbal Symbols – Language syntax and semantics, gestures and paralanguage.
4) Channels – Medium of sound and light waves, and human senses
5) Feedback – Responses and reactions of the receivers

Question 28

What is feedback?

Answer 28

• It is the critical component in the communication process because it ensures that the message is properly established and interpreted by the party concerned.

Question 29

It is the critical component in the communication process because it ensures that the message is properly established and interpreted by the party concerned.

Answer 29

Feedback

Question 30

What is noise?

Answer 30

It is defined as any interference or hindrance that causes disturbances in the CM.

Question 31

It is defined as any interference or hindrance that causes disturbances in the CM.

Answer 31

Noise

Question 32

What are the five (5) categories of noise?

Answer 32

1) Psychological noise
2) Physical noise
3) Physiological noise
4) Semantic noise
5) Factual noise

Question 33

What is psychological noise?

Answer 33

This type of noise arises from mental distractions or emotional states that interfere with effective communication. For example, if someone is stressed or upset, they may not be able to focus on a conversation.

Question 34

This type of noise arises from mental distractions or emotional states that interfere with effective communication. For example, if someone is stressed or upset, they may not be able to focus on a conversation.

Answer 34

Psychological noise

Question 35

What is physical noise?

Answer 35

This noise occurs when there are external sounds or environmental factors that disrupt communication. For instance, a loud construction site outside a window can make it hard to hear someone speaking.

Question 36

This noise occurs when there are external sounds or environmental factors that disrupt communication. For instance, a loud construction site outside a window can make it hard to hear someone speaking.

Answer 36

Physical noise

Question 37

What is physiological noise?

Answer 37

This type of noise involves physical conditions in the body that affect communication. For example, a person with hearing impairment or a headache might struggle to engage fully in a conversation.

Question 38

This type of noise involves physical conditions in the body that affect communication. For example, a person with hearing impairment or a headache might struggle to engage fully in a conversation.

Answer 38

Physiological noise

Question 39

What is semantic noise?

Answer 39

This noise happens when there is confusion or misunderstanding over the meaning of words or phrases. For example, if someone uses jargon or technical terms that the other person doesn’t understand, it can create semantic noise.

Question 40

This noise happens when there is confusion or misunderstanding over the meaning of words or phrases. For example, if someone uses jargon or technical terms that the other person doesn’t understand, it can create semantic noise.

Answer 40

Semantic noise

Question 41

Factual noise

This noise occurs when there is too much — or — information that — from the main point of the communication. For instance, a person may include too many — in their explanation, causing the listener to — — of the — message.

Answer 41

This noise occurs when there is too much information or irrelevant information that distracts from the main point of the communication. For instance, a person may include too many details in their explanation, causing the listener to lose track of the main message.