Unit 6 - Decision making to improve human resources performance Flashcards Preview

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Flashcards in Unit 6 - Decision making to improve human resources performance Deck (24):
1

HR objectives

A target set for the HR function

2

Employee engagement

The connection between a business' employees and its mission, goals and objectives

3

Employee involvement

Exists in a business in which people are able to have impact on decisions and actions that affect their working lives

4

Training

A process whereby an employee gains job related skills and knowledge

5

Talent development

Refers to the development and guidance of outstanding employees who have the potential to make a major contribution to an organisation' performance and success

6

Human resources management

The management of people at work in order to assist the organisation in achieving its objectives

7

Hard HRM strategy

This strategy treats employees as a resource to be monitored and used in an effective manner in order to achieve the strategic objectives of the business

8

Soft HRM strategy

This strategy views employees as valuable assets, a major source of competitive advantage and of vital importance in achieving strategic objectives

9

Labour turnover

The % of a business's employees who leave the business over some period of time

10

Labour retention

The extent to which a business holds onto its employees

11

Human resources plan

This assesses the current and future capacity of a business's workforce and sets out actions necessary to meet the business's future human resources need

12

Job design

The process of grouping together or dividing up tasks and responsibilities to create complete jobs

13

Job enrichment

Occurs when employees' jobs are redesigned to provide them with more challenging and complex tasks

14

Levels of hierarchy

Refers to the number of layers of authority within an organisation

15

Span of control

The number of subordinates directly responsible to a manager

16

Human resources flow

The movement of employees through an organisation, starting with recruitment

17

Redundancy

Takes place when an employee is dismissed because a job no longer exist

18

Redeployment

Occurs when an employee is offered suitable alternative employment within the same business

19

Centralisation/decentralisation

The degree to which authority is delegated within an organisation. Decentralisation involves a greater degree of delegated authority to the subordinates

20

Organisational design

A process to ensure that the organisation is appropriately designed to deliver organisation objectives in the short and long term

21

Trade union

A group of employees who join together to maintain and improve their conditions of employment

22

Collective bargaining

Entails negotiations between management and employees' representatives, often trade unions, over pay and other conditions of employment

23

Works council

A committee within a business where workers and management meet to discuss issues such as working conditions, pay and training

24

Arbitration

A procedure for the settling of a dispute, under which the parties agree to be bound by the decision of a third party