Unit 6.3 - motivation Flashcards
Define motivation.
The range of factors that influence people to behave in certain ways.
Name the benefits of a motivated workforce. (10)
Lower levels of absenteeism
Less staff turnover
Increased productivity
Loyal/committed workers
Improved employer/employee relations
Improved quality of products
Improved customer service
Improved business Reputation
Higher profits
Explain the difference between financial methods and non financial methods of motivation.
Financial methods of motivation is the use of money to motivate workers - employees physically receive money whereas non financial methods of motivation is motivating workers without giving them money but may cost the business money to provide.
Name the different financial methods of motivation. (6)
Wages - hourly
Piece rate
Salaries
Profit sharing
Performance related pay - commission and bonuses
Overtime
Name the different non financial methods of motivation. (6)
Fringe benefits
Training
Empowerment
Job enlargement
Job rotation
Job enrichment
Define commission.
A payment to an employee based on achieving a certain level of sales.
Define profit sharing.
An additional reward paid to workers to reflect the profits earned by the business.
Define piece rate.
Paid to workers based on the number of goods which are produced.
Explain the difference between salaries and wages.
Salaries are based on their
work for the year paid monthly whereas wages are based on the number of
hours worked.
Define fringe benefits.
The extras employees may receive in addition to their pay.
Define job rotation.
The regular switching of staff between jobs of a similar degree of complexity. This stops the employee getting bored!
Define job enlargement.
Redesigning a worker’s job so that it contains more tasks of a similar level of complexity.
Define job enrichment.
Designing a job to give interesting and
challenging tasks and more control over their working lives.
Define empowerment.
Gives employees greater control over their working lives.
