vehicle repair

Question 1

what is the importance of the vehicle repair team?

Answer 1

makes sure rental has best practices for csf vehicles
ensure vehicles being shopped to correct vendor and done timely
develops and improves relationships with vendors

Question 2

what are the 4 vehicle repair priorities

Answer 2

cost
quality
time
safety

Question 3

explain cost as a vehicle repair priority

Answer 3

cost considerations for repairs
using the correct vendor - use a mobile vendor first
look after the cost by only writing claims outwith e tool - important to understand these guidelines
make sure to review branch inbox for ojm to avoid xx

Question 4

what is the average cost saved using a mobile vendor rather than a fixed vendor

Answer 4

approx 150

Question 5

how can we minimise unnecessary costs hitting the branch?

Answer 5

avoid missed damage - more boot to boot training and feedback
employee accidents - make sure not to rush and be aware of vehicle youre driving
avoid subro bad debt by writing claims properly
right car right deal
preventative vs corrective maintenance
asking for puncture repairs first

Question 6

how is quality a priority for the vehicle repair team?

Answer 6

dont sacrifice the quality of repairs
use COAT - colour, panels match?
overspray - paint runs?
alignment - symmetrical?
texture - orange peel?
make sure to check in vehicles that come back from repair shops

Question 7

how does time affect the vehicle repair team and daily rental?

Answer 7

the faster we shop the faster the vendor can do the repair and increase daily rental opportunities

Question 8

how can time affect daily rental?

Answer 8

need to have good relationships with vendors for fast work
task units straight away
review shopped units every day and chase ECD
write accurate claims to avoid delays

Question 9

explain the safety aspect of vehicle repair

Answer 9

need to maintain a safe fleet of vehicles for ourselves and our customers

Question 10

how can we impact safety?

Answer 10

6 regular VSAs with feedback for assured
VSA must log every issue
manage the holds using fleet health
if a customer reports an issue take note in tickets or sfl
tag up returning units for shop so we dont include them in the days plan

Question 11

why do we do a boot to boot?

Answer 11

gives the customer peace of mind about the vehicle
builds rust
we are as transpaent as possible

Question 12

what are the 8 boot to boot steps?

Answer 12

open boot and leave open until the end
go round exterior touching each panel
check all 4 tyres and wheels
take umpire stance at all 4 corners
check rear seats and interiror
close the boot for end of exterior checks
drivers door - checking for damage to media centre dash and glass roofs
show customer controls and reiterate accident breakdown procedures

Question 13

what is the erac tyre policy?

Answer 13

any tyre under 3mm tread must be replaced
pressure to be at max load on the label
tyre sizes must match
alloy protector damage isnt chargeable but wall damage - anything deeper than 1mm is

Question 14

what is car damage on the e tool?

Answer 14

dents - anuything bigger than the largest circle
scratches/scuffs - bigger than circle and through the paint on the body - bigger than card on bumper and wing mirror casings

Question 15

what is van damage on the e tool?

Answer 15

dents - bigger than rectangle on any panel
scratches/scuffs - bigger than rectangle and through paint, any plastic panel is not damage
ply lining - if oil/paint spilled then yes but not holes/cracks etc

Question 16

what is windscreen damage?

Answer 16

any chip or crack in the a zone or anything bigger than dotted circle outwith a zone

Question 17

explain a vehicle condition audit

Answer 17

should be done every morning
scan qr code or reg
do a boot to boot and check for damage
any damage listed should be accurate on condition app
check ldr for claims for any damage lsited
identify any missing - undoc damage
update mileage to ensure proper maintenance

Question 18

how many steps are in a vsa and what are the key areas?

Answer 18

25
tyre tread above 3 and no visible damage
tyre pressure at correct psi including spare
spare tyre or inflation kit present 
no visible warning lights 
indicators checked and working 
vehicle centre cleared/personal data removed 
horns and wipers 
seat belts checked

Question 19

why are there holds on usg?

Answer 19

for maintenance - allows for preventative maintenance to be done
prevents any damaged vehicles being rented
allows units to be deleted when required - right market, right price

Question 20

how do you see shopped units in usg?

Answer 20

view vehicle status available on rent in shop
click advanced
change hold status to p

Question 21

what does non rev mean ?

Answer 21

putting a vehicke in a non revenue generating state

Question 22

what is the shop count goal?

Answer 22

3%

Question 23

why is it important to review shopped units?

Answer 23

get to the 3% goal
get units out of shopped to rent - affects days earned
for recalls - switch customers asap
allows holds to be removed before putting onto next ticket

Question 24

what is 1link?

Answer 24

system used for jobs
what vendors use to send job requests
updates on progress of vehicle
how we authorise jobs to be done

Question 25

what is our mission statment?

Answer 25

to have timely, cost effective repairs without sacrificing safety and quality of the vehicles

Question 26

what happens with a safety recall?

Answer 26

phone customer, switch them straight away, tag up vehicle and task to dealer

Question 27

what does maintenance affect on the statement?

Answer 27

direct costs

Question 28

what is the lofr score?

Answer 28

vehicles we have rented that need a service/mot when we rented them