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ITIL 4 Foundation

This class was created by Brainscape user Matt McDonald. Visit their profile to learn more about the creator.

By: Matt McDonald
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Decks in this class (7)

2.0 Service Management
The perceived benefits usefulness...,
A set of specialized organization...,
A person or a group of people tha...
23  cards
3.0 Four Dimensions of Service Management
What are the four dimensions of s...,
What does pestle stand for,
What are the 4 elements of organi...
45  cards
4.0 Service Value System
The purpose of the service value ...,
______s represent options or poss...,
Inputs of the svs
10  cards
5.0 Guiding Principles
A ______ ______,
What are the 7 itil guiding princ...,
To ______ on ______ all activitie...
9  cards
Service Value Chain
The central element of the svs is...,
What are the six service value ch...,
These activities represent the st...
10  cards
Continual Improvement
The purpose of the ______ ______ ...,
Step 1 of the continual improveme...,
Step 2 of the continual improveme...
15  cards
General Management Practices
A ______ is a set of organization...,
What are the 3 catagories of itil...,
The purpose of the ______ ______ ...
15  cards

More about
ITIL 4 Foundation

  • Class purpose General learning

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ITIL 4 Foundation
  • 7 decks
  • 446 flashcards
  • 3282 learners
Decks: Itil 4 Foundation Glossary, Itil 4 Foundation Tricky Exam Questions, Itil 4 Foundation Mock Exam 1, And more!
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