This class was created by Brainscape user Jacob O’Donnell. Visit their profile to learn more about the creator.
Flashcard maker:
Jacob O’Donnell
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Decks in this class (7)
Understand the key concepts of service management
No deck description has yet been added by the author.
22
cards
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
No deck description has yet been added by the author.
9
cards
Understand the four dimensions of service management
No deck description has yet been added by the author.
5
cards
Understand the purpose and components of the ITIL service value system
No deck description has yet been added by the author.
1
cards
Understand the activities of the service value chain, and how they interconnect
No deck description has yet been added by the author.
8
cards
Know the purpose and key terms of 15 ITIL practices
No deck description has yet been added by the author.
22
cards
Understand 7 ITIL practices
No deck description has yet been added by the author.
7
cards
More about ITIL 4 Foundations
- Class purpose General learning
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