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ITIL Certification

This class was created by Brainscape user Austin Graham. Visit their profile to learn more about the creator.

By: Austin Graham
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Decks in this class (7)

1: Service Management As A Practice
Itil focuses on the __ _ and ___ ...,
The goal of itil is to deliver __...,
Organizations use ____ to ensure ...
43  cards
2: Understanding Service Strategy
A service demonstrates value thro...,
A service is valuable when the __...,
The value of a strategy is the le...
52  cards
3: Service Strategy Processes
The primary concern of the servic...,
The process of financial manageme...,
When connecting services to busin...
29  cards
5: Service Level Management: Aligning IT with Business Requirements
Slm involves defining the __ docu...,
In service level management targe...,
The service level manager must co...
9  cards
4: Understanding Service Design
The service design phase is invol...,
The service design phase includes...,
Successful design depends on taki...
42  cards
6: The Other Service Design Processes
The purpose of ism is to ensure t...,
Service time is the agreed __ als...,
Availability is the ability of a ...
103  cards
7: Service Design Roles
A role is a set of _ and _ assign...,
A role is defined in a _ or _ 2,
The service owner is accountable ...
25  cards

More about
ITIL Certification

  • Class purpose General learning

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