... Flashcards
(101 cards)
1
Q
A supervisor rewards a restaurant employee for cleaning the bathrooms by allowing the
employee to stock the salad bar. would predict that the opportunity to stock the
salad bar would actually be reinforcing.
A
a. Gainsharing
b. The Premack principle
c. Social loafing
d. Classical conditioning
2
Q
A local grocery has identified hours that everyone must work. These hours are known as
A
a. Bandwidth
b. Core
c. Gliding
d. Flex
3
Q
During flextime working hours, refer(s) to the total number of potential hours
available for work each day?
A
a. Bandwidth
b. Core hours
c. Flexible hours
d. Flexitour hours
4
Q
A manager is about to make a decision regarding work schedules. He has been with the
company for 20 years and has all of the information needed to make the decision Though
work schedules are a touchy issue, the manager is well thought of by his employees How
should he make the decision?
A
a. Make the decision himself
b. Ask for employee input and then decide
c. Have his employees make the decision ;
d. Give the employees options and let them vote
5
Q
An organization undergoing change should try to get the change completed no later than
A
a. A few weeks
b. Several months
c. Two years
d. Five years
6
Q
To create a good atmosphere for change. it is important for an organization to create
A
a. Dissatisfaction with the current system
b. A sense of the “good old days”
c. A way to hide the change from doubters
d. None of the three is a good idea
7
Q
To create a good atmosphere for change. it is important for an organization to create
A
a. Dissatisfaction with the current system
b. A sense of the “good old days”
c. A way to hide the change from doubters
d. None of the three is a good idea
8
Q
The vacancy is for the position of a Finance Head: They will be planning, implementing,
and manager, evaluating, and reviewing the processes of the entire finance operations
department. Which of the following would be the most job-related and least adversely
impactful screening test?
A
a. Cognitive ability
b. Personality inventory
c. Interest inventory
d. Integrity test
9
Q
The applicant is being hired as a product quality auditor. They would have to examine the
product carefully to check whether it meets the quality standards iof the organization.
Which of the following tests would be best for screening this applicant?
A
a. Cognitive ability test
b. Psychomotor ability test
¢ Strengths and stamina test
d. Perceptual ability test
10
Q
The applicant is being screened for the position of microchip assembly staff. This
requires handling small tech parts and bringing them together with the least possible
amount of error for it to function. Which of the following tests would be best for
screening this applicant?
A
a. Cognitive ability test
b. Psychomotor ability test
¢. Strengths and stamina test
d. Perceptual ability test
11
Q
Which of the following have the highest level of adverse impact?
A
a. Cognitive ability and GPA
b. Cognitive ability and integrity tests
c. Integrity tests and personality inventories
d. Integrity tests and GPA
12
Q
- Big 5 personality dimensions is the best predictor of employee
A
a. Openness
b. Agreeablencss
c. Conscientiousness
d Emotional stability
13
Q
The human resource manager in Robson Machinery is looking for a method to hire
employee; that will predict future performance and have little adverse impact. Which of
the following would you most recommend?
A
a. Cognitive ability tests
b. Personality inventories
c. Interest inventories
d. Integrity test
14
Q
“In our company. we have a plenty of community engagement activities. In fact, we
require our employees to render at least three hours of community outreach per year. We
“also have multiple well being activities and we also ask our employees to have at least
three hours attended per year. What do you think about this?” The interviewer here is
performing ____.
A
a. Clarifier interview questions
b. Realistic job preview
c. Organizational socialization :
d. None of the choices are correct
15
Q
____is the collection of applicants who are qualified but does not have an available
vacant position to which they could be screened for.
A
a. Pool applicants
b. Rejected applicants
¢. Retainer applicants
d. Hired applicants
16
Q
We’d like to know about how you relate with authority. Can you tell us about a time
when you disagreed with your boss’ opinion about work? What did you do and what
were the results?” This is an example of .
A
a Clarifier question
b. Future-focused situation question
¢. Disqualifier question
d. Past-focused situation question
17
Q
The HR mined the responses of the best performing employees during their interviews.
He then crafted the most ideal response based on the combined answers from these employees.
This would be an example of
A
a. Key issues approach
b. Typical answers approach
¢. Behaviorally-anchored approach
d. None of the choices are correct
18
Q
The HR decided that interviews will be scored based on the contents. Their subject matter
experts had pre-identified responses and HR will compare if the interviewees answers
contain those identified by the SME. This is an example of
A
a. Key issues approach
b. Typical answers approach
¢. Behaviorally-anchored approach
d. None of the choices are correct
19
Q
Can you tell use about the reasons why you left your past job? This is an example of
A
A. Clarifier question
b. Future-focused situation question
¢. Disqualifier question
d. Past-focused situation question
20
Q
“Can you tell us more what specific duties and responsibilities did you perform as a
social media manager in your previous job?” This is an example of
A
a. Clarifier question
b. Future-focused situation question
c. Disqualifier question
d. Past-focused situation question
21
Q
“Suppose your supervisor asks you do to a personal task for them. like paying their
electricity bill. You also have a pending report that you need to submit within the day and
you are barely half done. How would you handle this situation”” This is an example of
A
a. Clarifier question
b. Future-focused situation question
c. Disqualifier question
d. Past-focused situation question
22
Q
“Would you be willing to attend off-schedule company activities like team-building and
community outreach?” This would be an example of?
A
a. Clarifier question
B. Future-focused situation question
c. Disqualifier question
d. Past-focused situation question
23
Q
There are several affirmative action strategies an employer could use. If an employer
advertised in magazines and newspapers with a minority readership, it would be using
which of the following strategies?
A
a. Identification of discriminatory practices
b. Preferential hiring and promotion of minorities
¢ Recruitment of minority applicants
d. Recruiting through employee referrals
24
Q
A test asking questions about sexual orientation or belief in God might be illegal due to
A
a. Invasion of privacy
b. Adverse impact
¢. Low job relatedness
d. Low reliability
25
The HR's mother has been chronically sick for some time and the sibling who has been
taking care of their mother is moving to Canada for marriage. The HR will be taking care
of their mother and this would consume a lot of emotional resources, money, and time. At
work, the Organization is gearing up for ISO Certification and expanding to 5 new
branches. Which of the following is the most ethical course of action for the HR?
a. Resign from the job before it becomes harmful for them due to burnout i
b. Inform management about personal demands and ask for leave
¢. Continue with the job and personal crisis because their roles are critical
d. None of the choices are ethical
26
One employee has been undergoing counseling with HR regularly for three weeks. At
one point, the company President asked the HR if they can promote this employee.
the employee disclosed that they are currently struggling with managing their life because their marital relationship is falling apart. Which of the following is the best and most ethical course of action for the HR?
a. Inform the President that the employee is not ready for promotion due to personal conflict
b. Inform the President that they are obliged by ethics to protect their employees and this conflicts with the organization's demands
c. Inform the President that they can promote the employee but must first ensure that they have other options in case the employee fails
d. None of the above actions are ethical
27
.During performance review, the supervisor is provided by HR with a checklist of all the
behaviors that the employee should have done during the course of the job. What method
is likely demonstrated in this?
a. Behaviorally anchored rating scales;
b. Behavioral observation scales
c. Forced-choice scales;
d. Forced ranking scales.
28
Freddie understands that the decision of the management regarding the person being
promoted was fair. However, he felt that he deserved a proper explanation instead of
callous remark of, “you're not just good enough.” What form of justice does Freddie felt
was violated?
a. Distributive justice
b. Procedural justice
¢. Interactional justice
d. All of the above.
29
All of the following personality traits have been reported to have positive associations
with people’s satisfaction with their life and their job, except _____ .
a. External locus of control;
b. Self-esteem;
c. Emotional stability;
d. Internal locus of control.
30
Josie is a close friend of the payroll in-charge. Every time the payroll is released, Josie
tells her best friend Nica. Nica calls her friend. Tori, from finance about the payroll
released. Tori calls her boss, Joseph about this. What grapevine pattern is most
exemplified by this example?
a. Single strand
b. Gossip:
c. Probability
d. Cluster.
31
During the bargaining between the union and the management, the mediator asked them
to identify their least acceptable result and their maximum supportable position. What
conflict style is the mediator likely using?
a. Collaborating style
b. Accommodating style
c. Compromising style
d. Forcing style.
32
70.The team to which Jack belonged to have been together for just a few days. At first, all
the team members were polite and courteous to each other. However, now conflict is
frequent. and the members’ individual differences often cause friction. At. what stage of
team development is this team currently likely in?
a. Forming stage:
b. Storming stage.
c. Norming stage;
d. Performing stage.
33
During the team building of the new employees. the facilitator used name tags that
indicate the nick names of the employees so that they can call each other by name. What
is the facilitator trying to decrease?
a. Power differentiation;
b. Social distance;
C. Interdependence:
d. Identification
34
The team building facilitator noticed that Bernie is the one who kept providing
encouragements towards the group to win the games. Which role is Bernie likely taking
for the group?
a. Task-oriented role
b. Social-oriented role
c. Individual role
d. Diffused role.
35
In Teny's company, a team is determined to have regular night shift while another team
is assigned as day shift. There is another team rendering duty hours between the day and
night shift. What work scheduling model is this?
a. Fixed shifts
b. Rotation shifts
c. Swing shifts
d. None of the above
36
Both Kate and Norman are managers of the same level in the company. When their boss,
the Chief Operations Officer, went on a month-long vacation leave, the two had a quarrel
over who should take role of the OIC-COO temporarily. What is the source of conflict in
this case?
a. Task interdependence
b. Jurisdictional ambiguity
c. Communication barrier
d. Competition for resources.
37
During one of the meetings, the HR explained the problem of tardiness to all her staff in
the department Discussion was free flowing about the possible solutions of the tardiness
problem. Eventually, the group came up with an agreed-upon solution. Which decision-
making strategy is this?
a. Group I strategy:
b. Group I strategy; (pang gulo)
c. Consultative i strategy:
d. Consultative II strategy.
38
Which of the following are strategies in reducing the need for downsizing?
a. Filling vacancies with temporary employees;
b. Outsourcing vacancies:
¢ Offering early retirement,
d. All of the above.
39
When the organization first applied for accreditation, people were resistant about the need for the accreditation. Now on their third year of being accredited, the people now see the certification as a unique brand of their organization. According to stage of organizational change are they likely in now?
a. Stage3 (discarding)
b. Stage 4 (adaptation)
C. Stage 5 (internalizing)
d. Stage 6 (doesn’t exist distraction)
40
Carol has the kind of personality where she reads the newspaper while having lunch.
talks and walks very fast as if everything is urgent, and eats breakfast while driving to
work. Which of the following could be said about Carol’s stress experience?
a. Not enough information;
b. She is likely to experience less stress because she accomplishes more at work;
c. She is likely to experience less stress because she is more successful than others;
d. She s likely to experience more stress.
41
In the current organization, the HR noticed that people seem to take for granted smiling
and being polite with customers. There was a general grumpiness attitude towards
customers. The HR started showing videos of organizations where people who smiled.
got smiled back in return. She put up posters about how our next clients might be our
family members and how we should treat them. What is the HR trying to do?
a. Communicating the details of the required change;
b. Challenging the status quo; .
¢. Providing the skills necessary for the change;
d. Establishing the time frame for the change.
42
Because of the traffic in Manila, some employees of a virtual assistance provider company allow their employees to work at home. What mode of work is this referring to?
a. Shift work
b. Flexi-time
¢. Telecommuting
d. Rotating shifts.
43
In any given company, which of the following is likely to be the consequence of allowing
employees increased level of input in decision-making in the organization:
a. There is increased level of decision fatigue
b. There is a higher level of trust and responsibility
c. There is increased likelihood of diffusion of trust
d. There is decreased chance of social loafing
44
58.Honey knows that she is good in writing reports and preparing documented information.
However, she also feels that she is not very capable when it comes to public speaking and
presentations. What aspect of self-e showing in this?
a. Situational self-esteem
b. Socially influenced self-esteem
c. Person-dependent self-esteem
d. Constructive self-esteem
45
Which of the following is correct about the relationship between the specificity of
feedback and the amount of learning?
A.The higher the specificity of feedback the higher the amount of learning;
B.Feedback specificity and amount of learning have a negative correlation;
C.An appropriate amount of feedback is correlated with higher amount of learning;
D.The higher the learning, the more specific the feedback required.
46
Job security, fair company policy, and equitable pay: these are all elements of the job that
contribute to job satisfaction according to the?
a. ERG Theory;
b. Two-factor theory;
c. Maslow's Needs theory;
d. McClelland’s needs theory.
47
55.In the Blake and Mouton theory of leadership, which of the following are the dimensions
to which leaderships traits are mapped?
a.Person orientation/ task orientation;
b. Intrinsic motivation/ extrinsic motivation;
¢. Power needs/ affiliation needs;
d. None of the above
48
In Company GG, each employee has different levels of input according to their positions
and according to their tasks. Which graphical model/ diagram would be useful in plotting
the distribution of levels of input according to position and tasks?
a. Organizational structure;
b. Job description;
¢. Communication and reportorial diagram;
d. Empowerment charts.
49
Turner applied for the position of HR Head because he thinks about the increase in the
pay and the benefits he will get from the promotion. Which of the following would be her
leadership motivation?
a. Affective identity motivation
b. Noncalculative motivation
c. Social-normative motivation
d. None of the above.
50
There has been a rapid decrease in the number of competent. programmers in the
company where Hanna is the manager. She decided to create a team to design a
recruitment process and system that would be quick and effective. What kind of team did
she develop?
a. Cross-functional team;
b. Management team;
c. Project team;
d. Grunt-work team
51
51.Randy's team provide solutions to organizations in terms of their HR problems
Howgver. one of the team members lost the files and the laptop where all files are
Contained and they will not be able to meet the deadline. Nobody in the team wanted to
tell Randy about this failure. What is exemplified in this communication phenomenon?
a.Social loafing
b. Responsibility diffusion
c. MUM effect
d. DUD effect.
52
When the new HR manager was hired, he immediately reviewed the Code of Discipline
for the company. He developed a more comprehensive procedure and set of policies for
employee discipline. Many in the company reacted that the new code was actually not
needed. According to Lewin, what stage of change is this?
a. Stage |
b. Stage 2
c. Stage3
d. Stage 4
53
In a research organization, the HR decided to provide incentives to those researchers who
Initiate their own learning plans towards more complex types of data analysis and research methods. What is the learning incentive that the HR is likely using?
a. Horizontal skills plan
b. Basic skills plan
c. Depth skills plan
d. Slanting skills plan.
54
In group processes, which of the following concepts states that a certain group could only be as good as its weakest member?
a. Conjunctive tasks; (group performance based on the least effective group member)
b Disjunctive tasks; (group performance based on the most talented member)
c. Socal impact theory;
d . None of the above
55
According to the General Adaptation Syndrome by Selye, which of the following
individuals would be most stressed assuming that they have the same jobs?
a. Person A who is new in the job;
b. Person B who is confused about her roles in the job;
c. Person C who has been with the job longer;
d. Not enough information.
56
Dawn handles customer complaints. However, when receiving complaints, she usually
tells her clients, “just the facts. ma’am. Please no irrelevant information.” What listening
style is she likely demonstrating in this case?
a. Nonconforming listening
b. Empathic listening
c. Leisurely listening
d. Technical listening.
57
After the training, the Psychometrician administered a test that would measure the
response of the trainees on the venue, the quality of food, the competence of the resource
persons, and the facilitators. Which level of training evaluation is he conducting?
a. Level l
b. Level 2
c. Level 3
d. Level 4
58
A client has been referred to the psychometrician by the HR. During one of the
assessment interviews, the client disclosed that she had been sexually harassed by the HR
when they were still in their college. Which of the following is the most ethical response
to this situation?
a Continue with the assessment process since the HR is the client;
b. Continue with the assessment but submit the report to the President instead of the HR:
c. Terminate the assessment and explain the limits of confidentiality;
d. Encourage the client to apply to another organization
59
When the new online system has been introduced by the management to the employees.
Lester was one of the people who expressed their support and convinced other that this is
a positive change for the organization. What role is Lester taking in the change process?
a. Resistant changer;
b. Reluctant changer:
c. Receptive changer,
d. Change analyst.
60
Which of the following is the most ethical basis in deciding whether receiving a gift from
the client is right or not?
a The effect of the gift on the counseling relationship;
b. The value of the gift; .
c The stage of the counseling process:
d. The quality of the therapeutic alliance
61
The counselor noticed that the way the client is behaving during the counseling is
changing. Her manner of dressing has been becoming more provocative and sexier and
she had been alluding to how her sexual life has become boring and lacking. The
counselor is attracted to the client. Which of the following is the most ethical response?
a Confront the client and emphasize the limits of the counseling relationship;
b. Refer the client to another female counselor
C. Inform the client that the counselor cannot continue with the counseling;
d. Indulge the sexual interest of the client.
62
In Warren’s company. people are expected to just to their jobs and nothing more. Their
opinion is not solicited during major decision-making issues in the organization. They are
given instruction about what to do, when to do and how to do it. Which of the following
levels of input is this organization likely in
a. Absolute
b. Advisory
c. Ownership of own product
d. Following
63
39.In the performance management system of Allan’s company, input, or the way how
things are done, is given most weight during performance appraisal. Which focus of
performance dimension is this?
a. Competency
b. Task
c. Goal
d. Trait.
64
In an organization which has a high degree of power distancing and where there is one
operational leader, what form of work-related communication is likely to exist?
a. Chain structure:
b. Centralized structure
c. Circle structure
d. Open structure.
65
A company that is used to paperwork suddenly had to shift to electronic and online
information systems as initiated by the new general manager. This is an example of what
form of change according to Burke?
a. Evolutionary
b. Revolutionary
c. Minimal:
d. Progressive.
66
36.Tina has a goal of writing the Company Annual Report within three months. She decides
that she will have to write at least one page a day to be able to complete the project
within the time. Her tendency to monitor her own progress towards the goal is explained
by what theory?
a. Self-regulation theory
b. Self-monitoring theory
c. ERG theory
d. Two-factor theory.
67
Rene’s team has find a certain level of stability in their roles. Before that, fights frequently erupted between team members. Now, they are more tolerant differences and their roles have become relatively more stable. What stage of group development are they currently likely in?
a. Forming stage
b. Storming stage
¢. Norming stage
d. Performing stage
68
34.A client had been into counseling for 3 sessions now. She has expressed that the
counseling is the only thing that is keeping her from having a complete psychological
breakdown and committing harm towards herself. However, the counselor had been
experiencing burnout lately. Which of the following is the most ethical resolution of the
situation?
a. Continue the counseling because of the risk of harm to client;
b. Continue the counseling but request for supervision;
C. Defer the counseling and establish referral channels:
d. Tell the client about the experience of burnout
69
The training facilitator is trying to teach upper-level managers new methods of data
analytics, and this required a steep learning curved. Which of the following is the best
decision that maximizes transfer of training?
a. Mass all learning required in one sitting to save costs;
b. Distribute the skills into chunks that require less steeper learning curve;
c. Allow the trainees to go in an online course:
d. Conduct a training of trainers.
70
A psychometrician is interpreting the test results of a child rapist. She felt extreme anger
towards the perpetrator because she had experiences of sexual bullying from cousins.
Which of the following is the most ethical response to this?
a. Defer the interpretation of the test results
b. Continue interpretation but ask for validation from a supervisor
c. Continue interpretation but request that his name be omitted from the report
d. Defer the interpretation of the results due to the crime.
71
a. Defer the interpretation of the test results
b. Continue interpretation but ask for validation from a supervisor
c. Continue interpretation but request that his name be omitted from the report
d. Defer the interpretation of the results due to the crime.
a. Social facilitation
b. Social inhibition
c. Coaction
d. None of the above
72
The HR avoids assigning one of the supervisors in delivering disciplinary actions to
employees because she talks very fast and loud and is often perceived as argumentative
and close-minded. What aspects of her communication give of this kind of impression?
a. Use of time
b. Non-verbal cues
c. Use of space
d. Paralanguage
73
In one of the lunch time conversations. Dina heard Zeny talk about another employee in a
bad way. Dina decided to inform this particular employee about the way Zeny talked
about her. The employee confronted Zeny and a fight broke out in the office. What
conflict style is exemplified by Dina?
a. Withdrawal
b. Accommodating
c. Triangling
d. Forcing
74
In VY Corporation, leaders require their people to submit data about the performance of
the previous years. From this data, the leaders come up with strategies and operational
plans. What decision-making strategy are they likely using
a. Autocratic | strategy
b. Autocratic II strategy
c. Consultative | strategy
d. Consultative 11 strategy
75
When Joanne was hired as an HR, there is no HR department yet. She is to establish the
HR department. However, some of the roles of the manager, the information systems
office, and the finance office eventually went to her position. Which of the following is
this that likely cause her to experience high stress?
a. Role conflict
b. Role ambiguity
c. Role insufficiency
d. Role clarity
76
Lara’s company is a software development company. The success of the organization depends on the most talented programmer. The task in this organization may be described as ___
a. Additive tasks;
b. Subtractive tasks;
c. Conjunctive tasks:
d. Disjunctive tasks
77
You and another psychometrician have been summoned to the court to provide your
opinion about the diagnosis of Antisocial Personality Disorder about a certain individual.
Which of the following should be the most important basis of your opinion
a. Results of your own personal assessment: ;
b. Opinion from another third-party peer; .
c. Scientific literature;
d. Your own personal expertise.
78
When the change in organizational structure was first opened to all the employees, Karen
was one of the few who commented and asked questions about the necessity of the
change. She pointed out the risks involved and the disadvantages that seemed to be
invisible to the management. What role is Karen taking in this case?
a. Change resister;
b. Change analyst;
c. Change agent;
d. Receptive changer.
79
23.To reduce tardiness, the supervisor decided to try frequently commenting and joking
about his team being tardy. He made remarks that convey that they are people who can
make it to work on time. A week after doing this, tardiness decreased. Which supervisor
behavior effect possibly brought this about?
a Pygmalion effect
b. Golem effect
c. Galatea effect
d. None of the above.
80
During the presidential elections. supporters of a particular politician banded together.
Their ideas reinforced the strength of each other’s belief about the correctness of their
opinion. They ended up making poor decisions. Which of the following concepts explain
this phenomenon
a. Social loafing
b. Individual dominance
c. Group think
d. Devils advocacy
81
The manager noticed that one team in her department frequently had disagreements that made them unproductive. She decided to hold a competition among the different teams and award extra leave credits to the winning team. By allowing the quarreling group to focus on external competitors. they were able to shift to becoming productive. This outside pressure is described as ____
a. Group think
b. Group cohesiveness
c. Psychological reactance
d. Group heterogeneity
82
20.Gina is the kind of difficult team member who is described as a “grenade”. Which of the
following behaviors is she likely to manifest?
a. Constantly complains;
b. Exaggerates. lies. gives advice:
c. Throws tantrums
d. Dominates conversations, doesn’t listen
83
Trisha applied for the position of General Manager because she enjoyed being a leader
and influencing people. Which of the following would be her motivation for becoming a leader?
a. Affective identity motivation
b. Noncalculative motivation
c. Social-normative motivation
d. None of the above.
84
People in the healthcare helping profession get the appreciation of their peers as well as
the society at large. This will influence their level of motivation towards their work. What
component is this according to Hackman and Oldham?
a. Skill variety;
b. Task identification;
¢ Task significance;
d. Autonomy.
85
17.Of the Big 5 Personality traits, assuming ‘everything else is equal, which would
experience the most stress?
a. High in conscientiousness:
b. High in neuroticism:
c. High in agreeableness;
d. Low in openness;
86
our closest friend. also a fellow psychometrician, received a notice from the
Psychological Association of the Philippines about a legal complaint filed by another
psychometrician. A few days after that, you also received a notice from the PAP to testify
about the alleged violation. Which of the following is your ethical responsibility?
a. File a complaint against the other psychometrician;
b. Protect your fellow psychometrician from the improper complaint:
c. Cooperate
d. Decline to cooperate due to conflict of interest.
87
The training facilitator administered a survey to the immediate superior of the trainees
two months after the training. This is to measure competencies and behaviors the trainees
have acquired from the training. Which level of training evaluation is he trying to
measure”
a. Level 1
b. Level 2
c. Level 3
d. Level 4
88
The problem of too much use of paper and ink in printing has cost the company lost
money. The Manager decided to create a team coming from different departments to
tackle this problem. What kind of team did the manager establish?
a. Parallel team
b. Project team
c. Management team.
d. All of the above.
89
When the new HR came in, he immediately called for strategic planning among the key
managers of the organization. They reviewed the vision, mission, and core values of the
organization. What step of organizational culture change is this?
a. Step l
b. Step 2
C. Step 3
d. Step 4
90
12.In a team, if a member is acting difficult of the “whiner type”, which of the following is
the best way to handle?
a. Counterattack the irrationality of their complaints;
b. Talk to the person and let her know that it is okay to disagree;
c. Acknowledge their good intentions;
d. Focus their complaints on specifics and solutions.
91
11.In Company YY. incentives are provided for units or teams who have no tardiness
individually. If a single member becomes tardy, the group incentive is forfeit. What
group criterion is described in this?
a. Common goal;
b. Corresponding effects;
¢. Multiple membership;
d. All of the above.
92
10.In the manufacturing industry, each employee assembles a certain part of the end product.
Therefore. the speed of production depends on the pace of the slowest member of the
assemblage. This is an example of what task?
a. Conjunctive task
b. Disjunctive task
c. Additive task
d. Subtractive task.
93
A test taker disclosed to you that he had been shoplifting from a local department store
and that she felt that she cannot stop herself from these acts. Which of the following is
your most important ethical responsibility?
a. Reporting the crime to the police
b. Reporting the client’s offenses to the department store;
c. Conduct investigation about the validity of the narrative of the client;
d. Remind the client about your ethical obligations about confidentiality.
94
The HR Manager instructed the finance department to determine if there is a significant
change in the income yielded by those who attended the trainee 6 months before and after
the training. What training evaluation is he trying to measure?
a. Level l - REACTION
b. Level 2 -LEARNING
c. Level 3 - BEHAVIOR
d. Level 4 -RESULT
95
When the company hired a new HR manager, he immediately went around the
organization fooking for factors that reduced the productivity of the employees. Which
part of organizational change is he doing?
a. Organizational culture review
b. Sacred cow hunt
c. Paper cow hunt
d. Performance management.
96
If forced to pick one, which of the following should be the utmost priority when planning a icebreaker.
a. The duration of the ice breaker
b. The nature of the audience
c. The ability of the icebreaker to achieve its goals
d. The social acceptability of the ice breaker.
97
Vina felt has a positive regard for herself and what she is capable of doing at work.
Because of this. she is likely to have positive performance. Which theory best explains
this situation?
a. McClelland’s Needs Theory:
b. Korman's Consistency Theory:
c. Herzberg's Two-factor Theory:
d. Alderfer's ERG Theory
98
Two employees have been fighting about how the particular resource. the printer, should
be used. The HR decided to appoint another employee to facilitate that the parties
involved come to a mutually agreeable solution. What third party intervention did the HR
use?
a. Arbitration;
b. Mediation;
c. Cooperation;
d. Negotiation
99
3.The psychometrician gathered 9 janitors for a focused group discussion. The discussion
revolved around what are the examples of good performance they have noticed in their
job and what are the examples of bad performance. These were then rated according to
their impact to the job and the effort required to do these. What level of needs analysis is
the HR performing in this case?
a. Organizational analysis
b. Task analysis
c. Person analysis
d. Job analysis
100
2.During her first year as an HR practitioner, Jean sometimes had to face angry employees
who could not understand the decision of the management. Also, she has to face the
management who could not understand the needs of the manpower. If this caused her
significant stress, what could be the source?
a. Role ambiguity
b. Role overload
¢. Role conflict
d. Role diffusion
101
1. The President of the company, under the advice of the HR, called for a meeting for all the
employees. During this general assembly meeting, the problem of excessive use of
resources and lack of resource-saving attitudes of the employees were pitched in. All the
employees were open to. contribute solution. Eventually, the president decides based on
the contributions of all the employees. What decision-making model is this?
a. Autocratic | strategy.
b. Autocratic II strategy:
¢. Consultative I strategy.
d. Consultative IT strategy.
