00 FREQUENTLY USED Flashcards

(27 cards)

1
Q

01 Set Impact/Urgency

A

01 Set Impact/Urgency

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2
Q

104 PC No Network Connectivity

A

104 PC No Network Connectivity

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3
Q

105 Laptop No Network Connectivity

A

105 Laptop No Network Connectivity

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4
Q

106 Under Utilized PC

A

106 Under Utilized PC

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5
Q

107 New Local Profile / Name Change

A

107 New Local Profile / Name Change

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6
Q

108 Repeat Hardware Issue on WS

A

108 Repeat Hardware Issue on WS

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7
Q

108 Repeat Hardware Issue on WS

A

108 Repeat Hardware Issue on WS

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8
Q

110 Repeat Hardware Issue End User

A

110 Repeat Hardware Issue End User

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9
Q

124 DTS 3500 Error

A

124 DTS 3500 Error

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10
Q

129 Smart Reboot Issue

A

129 Smart Reboot Issue

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11
Q

130 Request for Home PC Support

A

130 Request for Home PC Support

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12
Q

132 Privileged Service Issue

A

132 Privileged Service Issue

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13
Q

133 Prompted for CMOS Pw / Tampered

A

133 Prompted for CMOS Pw / Tampered

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14
Q

150 PC - VPN - Cisco AnyConnect Install

A

150 PC - VPN - Cisco AnyConnect Install

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15
Q

152 Request for Temporary Admin

A

152 Request for Temporary Admin

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16
Q

160 VPN Cisco AnyConnect VPN Issue

A

160 VPN Cisco AnyConnect VPN Issue

17
Q

165 Deskside Drive by Ticket

A

165 Deskside Drive by Ticket

18
Q

169 Surface Pro 2 Disk Full

A

169 Surface Pro 2 Disk Full

19
Q

170 IE Cannot Access External Sites

A

170 IE Cannot Access External Sites

20
Q

189 Java Being Blocked by IE

A

189 Java Being Blocked by IE

21
Q

202 Network Outage / Degraded

A

202 Network Outage / Degraded

22
Q

203 Network Outage Already Reported

A

203 Network Outage Already Reported

23
Q

212 Dogwood Wireless Network Down

A

212 Dogwood Wireless Network Down

24
Q

321 Workstation Printing Issue

A

321 Workstation Printing Issue

25
345 Manager Call Back Requested
345 Manager Call Back Requested
26
720 Software Center Issues
720 Software Center Issues
27
2002 Zoom Support Query
2002 Zoom Support Query