01 Administration

Question 1

How many business cards will captains be supplied with?
A) 250
B) 200
C) 500
D) 450

Answer 1

A) 250

Question 2

All vehicles will have a supply of ___ BLANK business cards
A) 25
B) 50
C) 75
D) 150

Answer 2

B) 50

Question 3

Captains who have almost depleted their personal business cards will email the following person for reprinting.
A) District Chief
B) Platoon Chief
C) Equipment Officer
D) Training

Answer 3

C) Equipment Officer

Question 4

T/F
Acting captains will use the blank cards stored in the glove box of the apparatus. When this inventory has been depleted to fifteen (15) blank cards. Replacements should be ordered from stores.

Answer 4

False
Twenty five (25) is correct number of blank cards.

Question 5

Who must be notified immediately when a death occurs within the scope of the notice of death SOG?

a) The Honour Guard Drill Officer
b) The Deputy Fire Chiefs
c) The Platoon Chief (PC)
d) The Fire Chief

Answer 5

c) The Platoon Chief (PC)

Question 6

T/F: All SOPs shall be reviewed every three (3) years and will be drafted and revised with the procedures listed.

Answer 6

True

Question 7

How many sections are MFES SOPs organized into?
a) 5
b) 6
c) 7
d) 8

Answer 7

c) 7
Administration, operations, fire prevention & life safety, communications, professional development & accreditation and human respurces

Question 8

Who is responsible for conducting a review of all SOPs within their assigned section every three years?
a) Fire Chief
b) Person Most Responsible (PMR)
c) Executive Officer
d) Administration Coordinator

Answer 8

b) Person Most Responsible (PMR)

Question 9

How long do employees have to return their comments on SOPs to the PMR?
a) 14 days
b) 21 days
c) 30 days
d) 7 days

Answer 9

b) 21 days

Question 10

What is the primary purpose of the backup analog phones at fire stations?
A) To provide an additional line for personal calls
B) To replace the VOIP phones permanently
C) To be used in case of a failure of the digital VOIP telephone system
D) To connect directly to mobile networks

Answer 10

C) To be used in case of a failure of the digital VOIP telephone system

Question 11

Where are the three backup telephones located at Fire Station 101?
A) Fire truck garage, Administrative Assistant’s desk, and Kitchen Area
B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area
C) Fire Prevention Office, South District Chief’s Office, and Break Room
D) Emergency Response Room, Kitchen Area, and Basement

Answer: B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area

Answer 11

B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area

Question 12

Under what circumstances can MFES staff leave the station or place an emergency vehicle on the air?
A) Anytime they choose
B) Only for MFES business or with approval from a District Chief (DC) or higher
C) Only during personal errands
D) For any city-related business, including personal matters

Answer 12

B) Only for MFES business or with approval from a District Chief (DC) or higher

Question 13

Which of the following is NOT allowed while MFES personnel are on duty?
A) Making reasonable local personal calls during unassigned times
B) Conducting non-city-related business activities
C) Making retail purchases with approval from Senior Staff
D) Taking 15-minute breaks while on the air for MFES business

Answer 13

B) Conducting non-city-related business activities

Question 14

How many personnel are allowed to enter a retail establishment while purchasing sundry goods?
A) 1
B) 2
C) 3
D) 4

Answer 14

B) 2

Question 15

Where are fire suppression personnel required to have their lunch and dinner?
A) At any available restaurant
B) At the station
C) At the nearest coffee shop
D) Anywhere as long as they are on duty

Answer 15

B) At the station

Question 16

What must MFES personnel do if they are approached by the public while on break?
A) Ignore them and continue their break
B) Direct them to another officer
C) Interrupt their break and provide full attention, answers, or information
D) Only respond if it’s an emergency

Answer 16

C) Interrupt their break and provide full attention, answers, or information

Question 17

What type of clothing is NOT allowed inside establishments that handle or distribute food products?
A) MFES dress uniform
B) Fire suppression personnel’s bunker gear
C) Casual station wear
D) Civilian clothing

Answer 17

B) Fire suppression personnel’s bunker gear

Question 18

What information must be recorded if a complaint is directed toward MFES?
A) The complainant’s name, phone number, and all relevant information about the complaint
B) Only the complainant’s name
C) The complainant’s address and occupation
D) No information needs to be recorded

Answer 18

A) The complainant’s name, phone number, and all relevant information about the complaint

Question 19

What is the protocol for lowering flags to half-staff for a retired MFES staff member?
a) Flags are not lowered for retired staff.
b) Flags are lowered immediately and remain at half-staff for 72 hours.
c) Flags are lowered on the day of the service and remain at half-staff until 1800 hours that day.
d) Flags are lowered on the day of the passing and remain at half-staff indefinitely.

Answer 19

c) Flags are lowered on the day of the service and remain at half-staff until 1800 hours that day.

Question 20

What information must be included in the notification email sent by the PC regarding a death?
a) Funeral service details, visitation schedule, and dress uniform requirements
b) Name of the next of kin and condolences
c) Work history of the deceased member
d) A copy of the member’s service record

Answer 20

a) Funeral service details, visitation schedule, and dress uniform requirements

Question 21

Who is responsible for posting the death notification email on the station bulletin board?
a) The Fire Chief
b) The Deputy Fire Chief
c) The Honour Guard Officer
d) On-duty Company Officers

Answer 21

d) On-duty Company Officers

Question 22

Under what circumstances should flags be lowered to half-staff and fire station message boards updated?
a) Only for the death of an MFES service member in the line of duty
b) For any death related to MFES service members or Canadian firefighters
c) Only for deaths of active MFES members
d) At the discretion of the Company Officer

Answer 22

b) For any death related to MFES service members or Canadian firefighters

Question 23

T/F: Employees shall make any address or telephone number changes in Employee Self-Service (ESS) immediately and advise the District/Section/Assistant Chief of such change.

Answer 23

True

Question 24

T/F: All supervisors are responsible to ensure that lists and documents containing personal information are maintained securely and used to the intended purpose. These documents will be marked ‘confidential’.

Answer 24

True

Question 25

T/F: Any documents with personal information shall be disposed of in accordance with the corporate policy. Supervisors will dispose of documents by depositing in the nearest recycling or refuse bin.

Answer 25

False Supervisors will dispose of documents by depositing in the Iron Mountain box of the contracted shredding company.

Question 26

Personal Telephone numbers are to contact employees for all of the following reasons EXCEPT: a) an emergency death of a co-worker or retired member b) scheduling duty exchanges c) the availability of last minute vacation days d) other business functions

Answer 26

c) the availability of last minute vacation days

Question 27

T/F: No employee will reveal the telephone number or other information about an employee to another person, except as permitted by FOI/PP legislation (e.g. police inquiries). This includes informal telephone lists posted nearby telephones in the fire stations.

Answer 27

True

Question 28

T/F: Any employee who receives an external request for personal information is instructed to take the caller contact information. A message will be passed on to the employee.

Answer 28

True

Question 29

T/F: Fire station telephone numbers are listed and for external use only.

Answer 29

False Fire Station telephone numbers are unlisted and for internal employee use only.

Question 30

Who is responsible for the ongoing maintenance and sustainability of the Protective Measures Program? A) Deputy Chief of Operations B) Security Services C) Facility Authorities D) Peel Regional Police

Answer 30

B) Security Services

Question 31

What should be done if a station door does not latch closed? A) It should be ignored B) It should be reported immediately C) The door should be left open for ventilation D) It should be locked manually every hour

Answer 31

B) It should be reported immediately

Question 32

What action should be taken when an unauthorized trespasser is found on fire station property? A) Ask them to leave politely B) Lock all doors and remain inside C) Report to police immediately D) Conduct an internal investigation before taking action

Answer 32

C) Report to police immediately

Question 33

Which Protective Measure is activated in response to a tornado? A) Lock Down B) Hold and Secure C) Shelter in Place D) Evacuation

Answer 33

C) Shelter in Place

Question 34

What is the appropriate facility mode for an active shooter incident? A) Shelter in Place B) Lock Down C) Hold and Secure D) Evacuation

Answer 34

B) Lock Down

Question 35

Who has overall command and control of a facility during the activation of a Protective Measure Facility Mode? A) Security Services B) Facility Authorities C) Deputy Chief of Fire Prevention & Risk Reduction D) Mississauga Fire & Emergency Services

Answer 35

B) Facility Authorities

Question 36

Which agency may notify the Security Operations Centre about a security situation requiring facility activation? A) Fire Services B) Police Services C) Office of Emergency Management D) All of the above

Answer 36

D) All of the above

Question 37

What should be done with overhead apparatus doors when personnel are not present? A) They should remain open for ventilation B) They should remain closed unless being monitored C) They should be left slightly open for emergency access D) They should only be closed at night

Answer 37

B) They should remain closed unless being monitored

Question 38

How often should facility plans be reviewed and updated? A) Monthly B) Every six months C) Annually D) Every five years

Answer 38

C) Annually

Question 39

Which of the following is NOT a Facility Mode listed in the Protective Measures SOG? A) Shelter in Place B) Hold and Secure C) Fire Drill Mode D) Lock Down

Answer 39

C) Fire Drill Mode

Question 40

What is the first step the Facility Authority should take when activating a facility mode? A) Contact Fire Communications (JFCC) B) Notify the Deputy Chief of Operations C) Alert all employees through email D) Call Security Services for approval

Answer 40

A) Contact Fire Communications (JFCC)

Question 41

In which scenario would a "Hold and Secure" be activated? A) A hazardous chemical release inside the building B) An armed assailant in the vicinity, but outside the facility C) A bomb threat inside the facility D) A physical altercation inside the facility

Answer 41

B) An armed assailant in the vicinity, but outside the facility

Question 42

What is the method used to communicate with station crews if radio contact is unsuccessful? A) Sending a physical messenger B) Using iPhone and pager notifications C) Sending an email notification D) Announcing over a loudspeaker

Answer 42

B) Using iPhone and pager notifications

Question 43

Who is authorized to instruct MFES personnel to record media using an Electronic Recording and Playback Device (ERPD)? A) District Chief (DC) B) A District Chief (DC) or Platoon Chief (PC) C) Platoon Chief D) Any MFES employee

Answer 43

B) A District Chief (DC) or Platoon Chief (PC)

Question 44

What is the purpose of the Mississauga Fire & Emergency Services (MFES) uniform? A) To provide comfort during long shifts B) To serve as a casual dress option and present a professional appearance C) To provide identification for personnel and present a professional appearance D) To provide identification for personnel and allow personnel to wear any combination of clothing which is comfortable

Answer 44

C) To provide identification for personnel and present a professional appearance

Question 45

Which of the following is NOT a type of MFES uniform as per the uniform SOG? A) Dress uniform B) Dress uniform of the day C) Station wear uniforms D) Benevolent T-Shirts, Pride T-Shirts or other T-Shirts providing support for the cause of the month

Answer 45

D) Benevolent T-Shirts, Pride T-Shirts or other T-Shirts providing support for the cause of the month

Question 46

What is required of issued footwear? A) It must be brand new at all times B) It must be clean, polished, and have sufficient tread C) It can be customized to the individual's preference and have sufficient tread D) It can be replaced with personal footwear

Answer 46

B) It must be clean, polished, and have sufficient tread

Question 47

When must a collared station wear shirt be worn by fire suppression personnel? A) During inspections, tactical familiarization, community functions, and parades B) Only when attending official city meetings C) When the chief calls and is visiting the station D) During inspections and chief visits

Answer 47

A) During inspections, tactical familiarization, community functions, and parades

Question 48

What is the rule regarding socks in the MFES dress uniform? A) Any color or pattern is acceptable B) They must be compatible with the dress uniform (plain dark blue or black) C) They are optional D) They must be white for visibility B) They must be compatible with the dress uniform (plain dark blue or black)

Answer 48

B) They must be compatible with the dress uniform (plain dark blue or black)

Question 49

What must be worn at all times when a tunic is required? A) A baseball cap B) A belt C) A tie D) A reflective vest

Answer 49

C) A tie

Question 50

Where should the City of Mississauga Long Service Award Pin be worn? A) On the right lapel of the uniform B) On the left lapel of the uniform C) On the right sleeve of the uniform D) It doesn’t matter which side of the uniform

Answer 50

B) On the left lapel of the uniform

Question 51

What is the requirement for employees engaging in physical fitness activities? A) They must wear partial station uniform B) They may wear sweatpants, shorts, approved T-shirts, and fitness shoes C) They must change into casual clothing before participating D) They are not allowed to engage in fitness activities while on duty

Answer 51

B) They may wear sweatpants, shorts, approved T-shirts, and fitness shoes

Question 52

Who is responsible for ensuring compliance with the MFES uniform policy? A) Each individual employee B) District Chief C) The Fire Chief and Supervisors D) Supervisors

Answer 52

C) The Fire Chief and Supervisors

Question 53

T/F: Company officers will wear a collared station wear shirt and epaulettes.

Answer 53

True

Question 54

T/F: The St. John Ambulance First Aid Award is to be worn on the left lapel of the uniform.

Answer 54

False Worn on the right lapel of the uniform.

Question 55

T/F: MFES telephones shall be answered promptly. Phones should be answered where possible rather than letting them go to voicemail.

Answer 55

True

Question 56

T/F: Personal calls are not allowed during an employees shift.

Answer 56

False Personal calls shall be limited to those of necessity and shall be brief.

Question 57

The following greeting shall be used to answer a telephone: A) Greeting, name of Department/Division, offer assistance B) Greeting, name of Department/Division, your first name, offer assistance C) Greeting, name of Department/Division, your first name D) Greeting, your name, offer assistance

Answer 57

B) Greeting, name of Department/Division, your first name, offer assistance

Question 58

T/F: The dress uniform will be worn as a complete ensemble. The tunic is not to be worn in combination with the storm coat (only the parka).

Answer 58

True