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Question 1

Operations and supply chain management involves specialists in:

Answer 1

Product design.
Purchasing.
Manufacturing.
Service operations.
Logistics.
Distribution.

Question 2

Operations and SCM success depends upon:

Answer 2

Operations-related strategy.
Processes to deliver products and services.
Analytics to support the decisions needed to manage the firm.

Question 3

What is Operations and Supply Chain Management?

Answer 3

The design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.

Question 4

OSCM functional fields of business are:

Answer 4

Operations and Supply Chain Management.
Marketing.
Finance.
Sale.

Question 5

Manufacturing produces _____ products.
Services produce _____ products.

Answer 5

Manufacturing produces physical products.
Services produce intangible products.

Question 6

Supply Chain

Answer 6

Processes that move information and material to and from the firm.

Question 7

Operations and Supply Chain Processes

Answer 7

Planning
Sourcing
Making
Delivering
Returning