1 Facilities Management Flashcards

(29 cards)

1
Q

It is managing all the support system which is required for operating core operation of business.

A

Facility Management

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2
Q

Maximizes value and provide efficient management services at lower operating cost and maintaining high service level.

A

Facility Management Services

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3
Q

Two types of Facility Management Services

A
  1. Soft Services
  2. Hard Services
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4
Q

involvement of skill

A

Soft Services

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5
Q

involvement of electrical and mechanical equipment with human skill

A

Hard Services

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6
Q

What are two more facility management services that came into existence due to the complexity of the business?

A
  • Production Support System
  • Specialized Services
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7
Q

the management of communal buildings such as offices or colleges

A

Facility Management

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8
Q

This term is similar to property management but is applied to larger commercial properties where the management and operation of the buildings is more complex.

A

Facility Management

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9
Q

IFMA

A

International Facility Management Association

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10
Q

“A profession that encompasses multiple disciples to ensure functionality of the build environment by integrating people, place, processes and technology.” definition by?

A

International Facility Management Association (IFMA)

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11
Q

“The practice or coordinating the physical workplace with the people and work of the organization; integrates the principles of business administration, architecture, and the behavioral and engineering sciences.” by?

A

International Facility Management Association (IFMA)

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12
Q

“Facilities management is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.” provided by?

A

European Committee for Standardization

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13
Q

“Facilities management is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.” ratified by?

A

BSI British Standards

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14
Q

Company’s largest asset

A

Employees

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15
Q

Company’s second largest asset

A

Facilities

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16
Q

Scope of Facilities Management

A
  • Real Estate Management
  • Occupancy Management
  • Maintenance Management
  • Financial and Performance Management
  • Asset Management
  • Building Systems
17
Q

Top 4 Skills for a maintenance Manager in order

A
  1. Organization Skills
  2. Ability to see the big picture
  3. People Skills
  4. Analytical Skills
18
Q

Managing physical environment

A

Hard FM Services

19
Q

Managing People and organization

A

Soft FM Services

20
Q

Fire Safety System
Lighting System
Preventative maintenance
Plumbing
HVAC
Electricity
Structural maintenance

A

Hard FM Services

21
Q

Waste Management
Cleaning Services
Space Planning
EHS Compliance
Pest Control
Building Security
Landscaping
Catering

A

Soft FM Services

22
Q

What does a Facility Manager manage?

A
  • People
  • Place
  • Process
  • Technology
23
Q

Employee No
Name
Title
Phone
Email
Location
Dept, etc.

24
Q

Building
Suite
Office
Cubicle
Lounge, etc.

25
Maintenance Moves Safety Ergonomics Service Delivery, etc.
Process
26
Request, Approve, Assign, Complete
Work Order Process
27
Request, Review, Schedule Assign, Comeplete
Move Add & Change Process
28
Databases CAD Mobile Reporting Integrations, etc.
Technology
29
Adds employees names to floorplans
Occupancy Plan