1. How Are We Doing? Flashcards
Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor. - Alfred Politz
Nothing can do you so much harm as a lousy competitor. Be thankful for a good competitor. - Alfred Politz
What must we do?
Our problem is education and development of a culture that puts value on learning.
The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market.
- We must keep asking “What product or service would help our customers more?” We must think about the future. What will we be making 5 years from now? 10 years from now?
Chapter notes
The president of a company wrote in a journal, “Our people in the plants are responsible for their own product and for its quality.”
- They are not. They can only try to do their jobs. The man that wrote the article, the president of the company, is the one that is responsible for quality.
The quality of the product is the responsibility of management, working with the customer.
Job security and jobs are dependent on mangement’s foresight to design product and service that will entice customers and build a market; to be ready, ahead of the customer, to modify product and service.
