(1) Lesson 2: Planning for Clinical Laboratory Flashcards
(106 cards)
1
Q
The process of assessing an organization’s goals and creating a realistic, detailed plan of action for meeting those goals
A
Clinical laboratory management planning
2
Q
Defining the organization’s goals
A
Planning
3
Q
Establishing an overall strategy
A
Planning
4
Q
Developing a comprehensive set of plans to integrate and coordinate organizational work
A
Planning
5
Q
A predetermined course of action intended to facilitate the accomplishment of a task
A
Plan
6
Q
Three major process workflows
A
- pre-examination or preanalytical
- examination or analytical and post-examination
- post-analytical stages
7
Q
Identify the phase in the workflow:
Patient prep
A
Pre-examination
8
Q
Identify the phase in the workflow:
Sample collection
A
Pre-examination
9
Q
Identify the phase in the workflow:
Personnel competency test and evaluation
A
Pre-examination
10
Q
Identify the phase in the workflow:
Sample receipt and accessioning
A
Pre-examination
11
Q
Identify the phase in the workflow:
Sample transport
A
Pre-examination
12
Q
Identify the phase in the workflow:
Quality control testing
A
Examination
13
Q
Identify the phase in the workflow:
Record keeping and reporting
A
Post-analytical stages
14
Q
Requires the organization to plan, identify, and monitor
A
ISO 9001:2015
15
Q
Identify the importance of planning:
Involves setting objectives and stating the ways to achieve them
A
Planning focuses attention on objectives
16
Q
Identify the importance of planning:
Creates direction for employees to know when and what to do
A
Planning focuses attention on objectives
17
Q
Identify the importance of planning:
Feasibility studies
A
Planning reduces the risks of uncertainty
18
Q
Identify the importance of planning:
Prepared to face with unpleasant surprise because they have included advanced solution
A
Planning reduces risks for uncertainty
19
Q
Identify the importance of planning:
Enables people to know who to coordinate with
A
Planning helps in cordination
20
Q
Minimizing the cost because of the emphasis on the efficient operation
A
Economical operation
21
Q
Identify the importance of planning:
Emphasis on efficient operation and consistency towards the attainment of the objectives and goals of the firm
A
Planning gains economical operation
22
Q
Identify the importance of planning:
Best way to utilize resources
A
Planning gains economical operation
23
Q
Identify the importance of planning:
Allocates responsibilities to different personnel and jobs
A
Planning facilitates control
24
Q
Identify the importance of planning:
Establishes standards for comparison
A
Planning facilitates control
25
Identify the importance of planning:
Estimates the time and cost of the operations through the forecasting and budgeting process
Planning facilitates control
26
Determine the expected expenses for a given fiscal year or time
Budgeting
27
Identify the importance of planning:
To attain as efficient as possible the present tasks while responding to the changing needs of the business environment
Planning helps executive development
28
The entire set of operations that occur in testing of patient samples
The path of workflow
29
The path of workflow begins with ___ and ends with ___
Patient
Reporting and results interpretation
30
Identify the critical area of clinical laboratory:
Planning the structure and management of the laboratory that implements the quality policies ensures quality performance
Organization
31
Identify the critical area of clinical laboratory:
Diligently planning the most important laboratory resource, ensures competent and motivated teams in implementing quality management systems
Personnel
32
Identify the critical area of clinical laboratory:
Planning the acquisition and validation of equipment by carefully and properly choosing, and ensuring maintained systems through preventive maintenance programs helps an effective path of workflow
Equipment
33
Identify the critical area of clinical laboratory:
Planning reagents and supplies management in the laboratory can produce cost savings ensures supplies and reagent availability
Purchasing and inventory
34
Identify the critical area of clinical laboratory:
Ensures quality control for testing, appropriate management of the sample, collection and handling, and method verification and validation
Process controls
35
Identify the critical area of clinical laboratory:
Planning the production of the main output of the clinical laboratory ensures accuracy, confidentiality, and accessibility of the information which are managed through either paper systems or computers
Information management
36
Identify the critical area of clinical laboratory:
Planning the creation and storage of documents needed in the laboratory that informs how to do things ensures that documents are accurate, up to date, and accessible
Documents and records
37
An error or event that should not have happened
Occurence
38
Identify the critical area of clinical laboratory:
Planning for detecting and managing detect these problems or occurrences, handling them properly, learning from mistakes and acting so that they do not happen again
Occurrence management
39
A tool for examining laboratory performance and comparing it to standards, benchmarks, or the performance of other laboratories
Assessment
40
T/F: assessment may only be internal, not external
F (can be both)
41
Identify the critical area of clinical laboratory:
Primary goal and must be done in a systematic manner to ensure alignment, effectiveness, and efficiency
Process improvement
42
Identify the critical area of clinical laboratory:
Ensures that the laboratory understand and assess who their customers are and use feedback for making improvements to align with external changes
Customer services
43
Identify the facility planning process:
Preventing unwanted risks and hazards from entering the laboratory space
Security
44
Identify the facility planning process:
Seeks to minimize risks and prevent hazards from leaving the laboratory space and causing harm to the community
Containment
45
Identify the facility planning process:
Includes policies and procedures to prevent harm to workers, visitors, and the community
Safety
46
Identify the facility planning process:
Addresses facility and equipment adaptation to allow safe and healthy working conditions at the laboratory site
Ergonomics
47
Illustrate in your mind what can possibly happen
Imagination
48
Anticipating what can possibly happen
Foresight
49
The basis on what you should do
Imagination and foresight
50
Considers and weighs the risks and benefits of our decision before throwing the judgement call or decision
Good judgment
51
Anticipative capability of the manager or planner
Ability to evaluate laboratory opportunities
52
Prone to high competition
Hazards
53
T/F: Opportunity should be higher than the hazard
T
54
Efficient + Effective = ___
Proficient
55
Values derived from planning for clinical laboratory management
1. achievement of the objectives
2. use of efficient methods and develop standards
3. integration of activities of the different units
4. reduction of emergency and unexpected problems
56
Indicators of poor planning is according to ___
William J. McLarney
57
T/F: some machines doing jobs that can be done by smaller machines is an indicator of poor planning
T
58
Indicators of underworked employees
Competing with limited samples
Being idle during work hours
59
Indicators of overworked employees
Overtime
Late lunch to meet TAT
60
A result of inefficient planning of the human resources
Skilled workers doing unskilled work
61
A process in which the managers & employees jointly set goals for the employees to make action plans, periodically evaluate performance, and reward according to the results
Management by objectives (MBO)
62
MBO was first outlined by ___ in ___
Peter Drucker
1954
63
A management model that aims to improve performance of an organization by clearly defining objectives that are agreed to by both management and employees
MBO
64
T/F: the process of MBO is linear
F (circular)
65
Enumerate the process of MBO
1. Defining organizational goals
2. Define employees objectives
3. Continuous monitoring performance and progress
4. Performance evaluation
5. Performance feedback
6. Performance appraisal
66
MBO encourages ___ and ___
Discussion and interaction
67
MBO produces ___ and ___
Truly committed managers
Involved employees in the decision-making process
68
__ of more than 1000 academic studies proved that MBO yield positive results
90%
69
MBO highlights ___
Needs for improvement
70
T/F: MBO can assess if an organization is on the right track
T
71
Represents the organization levels and units in the laboratory in which you want to plan
Hierarchy of plans
72
Combination of characteristic values based on the characteristics of one information structure
Hierarchy of plans
73
Provides a framework in consistent and level by level planning
Hierarchy of plans
74
Enumerate the hierarchy of plans
Purpose or mission
Objectives
Strategies
Policies
Rules and procedures
Programs and projects
Budgets
75
Identify the component of hierarchy of plans:
Organization's purpose and philosophy
Mission
76
Identify the component of hierarchy of plans:
Ultimate goals towards which the activities of the organization are directed
Objectives
77
Identify the component of hierarchy of plans:
General statement or understanding which guide or channel thinking in decision making
Policies
78
Identify the component of hierarchy of plans:
States a series of related steps or tasks to be performed in a sequential way
Procedures
79
Identify the component of hierarchy of plans:
Prescribes a course of action and explicitly states what is to be done
Rules
80
Identify the component of hierarchy of plans:
A comprehensive plan that includes future uses of different resources
Programs
81
Identify the component of hierarchy of plans:
Statement of expected results expressed in numerical terms
Budgets
82
Identify the type of plan:
Highest type of plan
Strategic
83
Identify the type of plan:
Identification of mission and objectives
Strategic
84
Identify the type of plan:
Most efficient pursuit
Strategic
85
Identify the type of plan:
Long-term goals (next 5 years)
Strategic
86
Identify the type of plan:
Top managers with final authority and responsibility
Strategic
87
Identify the type of plan:
Implies action and deals with methods
Tactical
88
Identify the type of plan:
Short-range strategy implementation (6 months - 2 years)
Tactical
89
Identify the type of plan:
Operational or technical skill
Tactical
90
Identify the type of plan:
Middle managers (supervisory staff)
Tactical
91
Identify the type of plan:
Detailed plan used to provide a clear picture
Operational
92
Identify the type of plan:
Team, section, department
Operational
93
Identify the type of plan:
Very short-term (1 week to 1 year)
Operational
94
First-line managers
Operational
95
T/F: patient and patient samples should have the same pathway
F
96
T/F: the design of a laboratory should have different circulation paths between the public and biological materials
T
97
T/F: patients are restricted starting from the reception area
T
98
Identify the circulation pathway:
Reception area and sample collection room
Sample collection area
99
Identify the circulation pathway:
Separated from other sections of the lab, but nearby the testing areas
Sample processing areas
100
Normally located near the entrance being used by phlebotomists or other staff bringing specimens to the lab
Bay area
101
Identify the circulation pathway:
Involve communication system
Post-examination pathway
102
Sections of the laboratory that can be removed from the central area
Greater TAT or less volume (ClinMicro or radio assay laboratories)
103
Blood banks and critical laboratory procedures should be near ___ or have ___
Elevator
Pneumatic tubing system
104
T/F: the traffic flow of the blood bank should be separated from the main reception
T
105
T/F: medical staffs can have the same entry point as patients
F
106
pneumatic tube system specimens may not include ___ like from patients where a specimen is hard to collect
CSF, bone marrow, and other delicate specimens
