1. Managing Human Resources

Question 1

Human resource management

Answer 1

The policies, practices and systems that influence employees behaviour, attitudes and performance

Question 2

HRM practice supporting the orgs bus strategy

Answer 2

1. Analysing of work and design of work
2. HR planning
3. Recruiting
4. Selection
5. Training and development
6. Performance management
7. Compensation
8. Employee relations

Question 3

Human capital

Answer 3

Organisations employees, described by their 
training 
experience
judgement
intelligence
relationships
insights

Question 4

Qualities of human resources

Answer 4

Valuable: perform critical functions
Rare
Cannot be imitated
No good substitutes

Question 5

High performance work system

Answer 5

Technology, Organisational structure, People, Processes

Give advantage

Question 6

Responsibilities of the HR department

Answer 6

Administrative service and transactions
Business partner services
Strategic partner

Question 7

Business partner services

Answer 7

Develop HR system that company attract, keep and develop people with the skills needed

Question 8

Strategic partner

Answer 8

HR people should understand the business its industry and its competitors in order to contribute to the strategic ideas

Question 9

HR functions

Answer 9

Analysis and design of work

Question 10

Job analysis

Answer 10

process of getting detailed information about jobs

Question 11

Job design

Answer 11

defining the way work will be performed and the tase that will be required in a given job

Question 12

Recruiting

Answer 12

Seeking applicants for potential employment

Question 13

Selection

Answer 13

Orga attempts to identify applicants withe the necessary knowledge, skills, abilities, and other characteristics that will help the org achieve its goals

Question 14

Top five qualities that employers say they look for

Answer 14

Verbal communication skills
Teamwork skills
Decision making and problem solving
Planning and prioritising tasks
Gathering and processing information

Question 15

Training

Answer 15

Planned effete to facilitate the learning of job-related knowledge and skills and behaviours by employers

Question 16

Development

Answer 16

Acquisition of knowledge, skills, and behaviour that improve an employees ability to meet challenges

Question 17

PERFORMANCE MANAGEMENT

Answer 17

Means through which managers ensure that employees activities and outputs are congruent to the the companies goals

Question 18

Workforce analytics

Answer 18

use of quantitative tools and scientific methods to analyse data from HR databases and other sources to make evidence-based decision

Question 19

Human resource planning

Answer 19

Identify number and typed of employees the org will require to meet objectives

Question 20

Talent management

Answer 20

Systematic, planned effort to attract, retain, develop and motivate highly skilled employees and managers

Question 21

Evidence based HR

Answer 21

Collection and use of data to demonstrate that HR practices have positive influence on profits or key stakeholders

Question 22

Sustainability

Answer 22

Ability to profit without depleting its resources

Question 23

HR success competencies

Answer 23

sets of knowledge and skills associated with success grouped in 9 categories

Question 24

Four clusters of competencies

Answer 24

Technical
Interpersonal
Business
Leadership

Question 25

Technical competencies

Answer 25

HR expertise: knowing how to use HR tech, apply policies and procedures and keep up to dat on HR laws

Question 26

Interpersonal competencies

Answer 26

Relationship management Communication Global and cultural effectiveness

Question 27

Business competencies

Answer 27

Consultation Critical evaluation Business acumen

Question 28

Leadership competencies

Answer 28

Leadership and navigation | Ethical practice

Question 29

Supervisor HR responsibilities

Answer 29

``` Helping to define jobs Forecasting HR needs Providing training Interviewing and selecting candidates Appraising performance Recommending pay raise and promotion Communicate policies Motivate with pay, benefits and other ```

Question 30

Ethics

Answer 30

Fundamental principles of what is right and wrong

Question 31

Employee rights

Answer 31

``` Right of free consent Rights of privacy Right of freedom of conscience Right of freedom of speech Right to due process ```

Question 32

Standards for ethical behaviour

Answer 32

Highlight mutual benefits in their relationship with customers and vendors Assume responsibility for actions Have a sense of purpose or vision that employees values and use in day to day work Emphasise fairness

Question 33

Three standards to be ethical

Answer 33

Greatest good for largest group Respect human rights Treat employees fairly and equitable