1. Tell me about a time when you didn't have enough data to make the right decision. Flashcards
ARE RIGHT, A LOT (107 cards)
1
Q
- Tell me about a strategic decision you had to make without clear data or benchmarks.
A
ARE RIGHT, A LOT
2
Q
- Tell me about a time when you made a difficult decision with input from many different sources (customers, stakeholders, partner teams, and so on).
A
ARE RIGHT, A LOT
3
Q
- We don’t always make the right decision all the time. Tell me about a time when you made a bad decision.
A
ARE RIGHT, A LOT
4
Q
- We don’t always make the right judgment all the time. Tell me about a time when you made an error in judgment.
A
ARE RIGHT, A LOT
5
Q
- Tell me about a time when you discovered that your idea was not the best course of action.
A
ARE RIGHT, A LOT
6
Q
- Describe a time when you brought different perspectives together to solve a problem.
A
ARE RIGHT, A LOT
7
Q
- Give me an example of a calculated risk that you have taken where speed was critical.
A
BIAS FOR ACTION
7
Q
- Tell me about a time when you worked against tight deadlines and didn’t have time to consider all options before making a decision.
A
BIAS FOR ACTION
8
Q
- Describe a situation where you made an important business decision without consulting your manager.
A
BIAS FOR ACTION
9
Q
- Tell me about a time when you had to gather information and respond immediately to a situation.
A
BIAS FOR ACTION
10
Q
- Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more information.
A
BIAS FOR ACTION
10
Q
- Tell me about a time when you saw an issue that would impact your team and took a proactive approach to solve it.
A
BIAS FOR ACTION
11
Q
- Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently?
A
CUSTOMER OBSESSION
12
Q
- Tell me about a time when you went above and beyond for a customer.
A
CUSTOMER OBSESSION
13
Q
- Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet.
A
CUSTOMER OBSESSION
14
Q
- Give me an example of a time when you asked for customer feedback
A
CUSTOMER OBSESSION
15
Q
- Tell me about a time when you evaluated the customer experience of your product or service.
A
CUSTOMER OBSESSION
16
Q
- Tell me about a time when a customer came to you for something that wouldn’t actually address their need.
A
CUSTOMER OBSESSION
17
Q
- Sometimes customers make unreasonable requests. Tell me about a time when you’ve had to push back or say no to a customer req uest.
A
CUSTOMER OBSESSION
18
Q
- Tell me about a time when you had to balance the needs of the customer with the needs of the business.
A
CUSTOMER OBSESSION
19
Q
- Give me an example of a time when you were able to deliver an important project under a tight deadline.
A
DELIVER RESULTS
20
Q
- Tell me about a time when you had significant, unanticipated obstacles to overcome in achieving a key goal.
A
DELIVER RESULTS
21
Q
- Tell me about a time when you not only met a goal but considerably exceeded expectations.
A
DELIVER RESULTS
22
Q
- Tell me about a time when you or your team were more than half way to meeting a goal when you realized it may not be the right goal or may have unintended consequences.
A
DELIVER RESULTS
23
5. Give me an example of a mission or goal you didn’t think was achievable.
DELIVER RESULTS
24
6. Tell me about a time when you did not effectively manage your projects and something did not get completed on time.
DELIVER RESULTS
25
1. Tell me about a time when you were trying to understand a complex problem on your team and you had to dig into the details to figure it out.
DIVE DEEP
26
2. Tell me about a situation that required you to dig deep to get to the root cause.
DIVE DEEP
27
3. Tell me about a problem you had to solve that required in-depth thought and analysis.
DIVE DEEP
28
4. Walk me through a big problem or issue in your organization that you helped to solve.
DIVE DEEP
29
5. Tell me about a specific metric you have used to identify a need for a change in your department.
DIVE DEEP
30
6. Have you ever created a metric that helped identify a need for a change in your department?
DIVE DEEP
31
1. Tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with .
EARN TRUST
32
2. Give me an example of a tough or critical piece of feedback you received.
EARN TRUST
33
3. Describe a time when you needed to influence a peer who had a differing opinion about a shared goal.
EARN TRUST
34
4. Give me an example of a time when you were not able to meet a commitment.
EARN TRUST
35
6. Tell me about a time when you uncovered a significant problem in your team.
EARN TRUST
36
5. Tell me about a time when your team’s goals were out of alignment with another team you relied on in order to meet your goal.
EARN TRUST
37
8. Tell me about a time when a team member was struggling at work and you stepped in to help out.
EARN TRUST
37
7. Describe a time when you improved morale and productivity on your team.
EARN TRUST
38
1. Give me an example of how you have helped save costs or eliminate waste within your role or organization.
FRUGALITY
39
2. Describe a time when you had to get a project or initiative completed with limited resources.
FRUGALITY
40
3. Tell me about a time when you didn’t have enough resources to do something you felt was important but found a creative way to get it done anyway.
FRUGALITY
41
4. Tell me about a time when you had to make tradeoffs between quality and cost.
FRUGALITY
42
5. Tell me about a time when you generated a creative solution to a problem or project without requiring additional resources.
FRUGALITY
43
6. Give an example of a time you requested additional funding/budget to complete a project.
FRUGALITY
44
1. Tell me about a time when you strongly disagreed with your manager or peer on something you considered very important to the business.
HAVE BACKBONE; DISAGREE AND COMMIT
45
2. Describe a time when you took an unpopular stance in a meeting with peers and your leader.
HAVE BACKBONE; DISAGREE AND COMMIT
46
3. Often, we must make decisions as a group. Give me an example of a time you committed to a group decision even though you disagreed.
HAVE BACKBONE; DISAGREE AND COMMIT
47
4. Describe a time when you felt really strongly about something on a project but the team decided to go in a different direction.
HAVE BACKBONE; DISAGREE AND COMMIT
47
5. Tell me about a time when you pushed back against a decision that negatively impacted your team. What was the issue? How did it turn out? Would you have done anything differently?
HAVE BACKBONE; DISAGREE AND COMMIT
48
6. Give me an example of when you submitted a great idea to your manager and they did not support it.
HAVE BACKBONE; DISAGREE AND COMMIT
49
7. Describe a time when you had to support a business initiative that you didn't agree with.
HAVE BACKBONE; DISAGREE AND COMMIT
50
8. Tell me about a time when the business gained something because you persisted for a length of time.
HAVE BACKBONE; DISAGREE AND COMMIT
51
1. Tell me about a time when you helped one of your team members develop their career.
HIRE AND DEVELOP THE BEST
52
2. Tell me about a time when you invested in an employee's development.
HIRE AND DEVELOP THE BEST
53
3. Give me an example of a time you provided feedback to develop the strengths of someone on your team.
HIRE AND DEVELOP THE BEST
54
4. Tell me about a time when you provided coaching for a team member.
HIRE AND DEVELOP THE BEST
55
1. Describe a time when you refused to compromise your standards around quality/customer service, and so on.
INSIST ON THE HIGHEST STANDARDS
56
2. Tell me about a time when you were unsatisfied with the way things were in your team or organization.
INSIST ON THE HIGHEST STANDARDS
57
3. Tell me about a time when you worked to improve the quality of a product/service/solution that was already getting good customer feedback.
INSIST ON THE HIGHEST STANDARDS
58
4. Tell me about a time when you had to make a decision between standards and delivery.
INSIST ON THE HIGHEST STANDARDS
59
5. Give me an example of a goal you’ve had where you wish you had done better.
INSIST ON THE HIGHEST STANDARDS
60
6. Describe the most significant continuous improvement project that you led.
INSIST ON THE HIGHEST STANDARDS
61
1. Give me an example of a complex problem you solved with a simple solution.
INVENT AND SIMPLIFY
62
2. Describe the most innovative thing you’ve done and why you thought it was innovative.
INVENT AND SIMPLIFY
63
3. Tell me about a time when you were able to make something simpler for customers.
INVENT AND SIMPLIFY
64
4. Describe a time when you influenced and drove new thinking and innovation out of your team.
INVENT AND SIMPLIFY
65
5. Tell me about a time when you had a challenging problem or situation that the usual approach wouldn't address.
INVENT AND SIMPLIFY
66
6. Tell me about a novel idea you had or decision you made that had a big impact on your business.
INVENT AND SIMPLIFY
67
1. Tell me about a time when you realized you needed a deeper level of subject matter expertise to do your job well.
LEARN AND BE CURIOUS
68
2. Describe a time when you took on work outside of your comfort area.
LEARN AND BE CURIOUS
69
3. Tell me about a time when you didn’t know what to do next or how to solve a challenging problem.
LEARN AND BE CURIOUS
70
4. We all have things about ourselves we'd like to improve on at work. Give me an example of something that you've worked on to improve your overall work effectiveness.
LEARN AND BE CURIOUS
71
5. Give me an example of a time when you explored a new or unexpected area of an existing space.
LEARN AND BE CURIOUS
72
6. Describe a time when someone on your team challenged you to think differently about a problem.
LEARN AND BE CURIOUS
73
7. Tell me about a time when you used external trends to improve your own company's products or services.
LEARN AND BE CURIOUS
74
1. Tell me about a time when you took on something significant outside your area of responsibility.
OWNERSHIP
75
2. Describe a time when you didn't think you were going to meet a commitment you promised.
OWNERSHIP
76
3. Give me an example of an initiative you undertook because you saw that it could benefit the whole company or your customers, but wasn’t within any group’s individual responsibility so nothing was being done.
OWNERSHIP
77
4. Tell me about a time when you made a hard decision to sacrifice short term gain for something that would create long term value for the business.
OWNERSHIP
78
5. Describe a time when you had to transition a project you owned to a new owner.
OWNERSHIP
79
6. Tell me about a time when you saw a peer struggling and decided to step in and help.
OWNERSHIP
80
1. Tell me about time when you were working on an initiative or goal and saw an opportunity to do something much bigger or better than the initial focus.
THINK BIG
81
2. Give me an example of how you have changed the direction or view of a specific function/department and helped them embrace a new way of thinking.
THINK BIG
82
3. Give me an example of a time you proposed a novel approach to a problem.
THINK BIG
83
4. Tell me about a time when you drove adoption for your vision/ideas.
THINK BIG
84
1. Tell me a time when you helped build a more inclusive working environment.
STRIVE TO BE EARTH’S BEST EMPLOYER
85
5. Give me an example of an idea or vision you had which was adopted by global stakeholders.
THINK BIG
86
6. Tell me about a time when you thought differently to improve a process that was working.
THINK BIG
87
2. Tell me about a time when you advocated for someone who had less influence or seniority than you.
STRIVE TO BE EARTH’S BEST EMPLOYER
88
4. Describe a time when you promoted diversity, equity, or inclusion in the workplace.
STRIVE TO BE EARTH’S BEST EMPLOYER
89
3. Describe a time when you implemented a change at work aimed at improving the work experience of yourself or coworkers.
STRIVE TO BE EARTH’S BEST EMPLOYER
90
5. Tell me about a time when you showed compassion toward someone during a stressful or high-pressure situation.
STRIVE TO BE EARTH’S BEST EMPLOYER
91
6. Tell me about a time when you supported or empowered someone else on your team to achieve a professional or personal goal.
STRIVE TO BE EARTH’S BEST EMPLOYER
92
7. Give me an example of a time when you organized or participated in an initiative to foster an enjoyable work environment.
STRIVE TO BE EARTH’S BEST EMPLOYER
93
8. Tell me about a time when you noticed someone was being excluded or treated unfairly.
STRIVE TO BE EARTH’S BEST EMPLOYER
94
1. Tell me about a time you worked on a project that had impact beyond your immediate client/customer/organization.
Success and Scale Bring Broad Responsibility
95
4. Tell me a time when you thought carefully about social responsibility as a critical aspect of your decision making.
Success and Scale Bring Broad Responsibility
95
2. Tell me about a time when you decided to change a decision because of unintended consequences for your customers.
Success and Scale Bring Broad Responsibility
96
3. Tell me about a time when you changed course because of the negative impact you were going to cause to a third-party.
Success and Scale Bring Broad Responsibility
97
6. Describe a time when you had to balance growth or perceived progress with environmental or societal impacts.
Success and Scale Bring Broad Responsibility
98
7. Tell me about a time where you realized a project you were working on would have unintended, and perhaps undesired, consequen ces in the future.
Success and Scale Bring Broad Responsibility
99
5. Tell me about a time when you considered everyone who was affected by your work, not just your direct customers or people within your organization.
Success and Scale Bring Broad Responsibility
99
8. Tell me about a time you left something better than how you found it.
Success and Scale Bring Broad Responsibility
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