10/13 Interview Flashcards

1
Q

Favorite book (long-term and recently)

A

Slaughterhouse Five because: (1) I enjoy Vonnegut’s style of satire in what is actually a very funny book, and (2) as a European history major I found the setting of Dresden fascinating in relation to what I had learned about WW2 in my classes.

Recently: I read a book called Just Mercy that’s by an African American lawyer that essentially argues that the death penalty perpetuates systemic injustices. While I had thought about the traditional conceptual arguments for and against the death penalty before I had not as deeply considered the practical limitations and realities of the death penalty and how the actual implementation of the law often faces the same issues with having real people apply it that happen throughout the rest of society.

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2
Q

Favorite travel destination:

A

Germany or Peru. I think that one of the advantages of travel is that it accelerates your learning through experience - I have heritage in Germany and so really appreciated the historical elements of Berlin and Munich, while in Peru I happened to be in the villages outside of Machu Picchu when there were extensive labor riots and while this was minorly inconvenient for the trip itself it was an up close reminder that the comfortable experience we have in the States does not extend everywhere and that there are very real problems throughout the world.

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3
Q

Favorite policy podcast:

A

The Economist

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4
Q

Recommend something:

A

The Economist daily podcast - the perfect length, detailed coverage of three important but random topics a day, has an international lens to it, and always has a sense of humor that keeps it light.

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5
Q

Tell me about your time in college? Why did you chose Notre Dame?

A

In addition to Notre Dame having a very highly ranked business school, my brother went there and when I visited him on campus I noticed that Notre Dame really does have a sense of community where you live on campus for three years and really develop tight-knit relationships with your classmates - I’ve been roommates with my freshman year roommate for several years out of college. I also really appreciated that there was a FYS with a required curriculum in more qualitative fields such as philosophy that I thought really made it a well-rounded experience.

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6
Q

What are you most looking forward to in business school?

A

I’m obviously looking forward to real formalized learning again and the opportunity it brings to supercharge my career , but perhaps the piece I’m most looking forward to is developing a network of interesting people and learning from their different experiences.

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7
Q

What do you like most about your current work?

A

(1) I like the analytical nature and that it really challenges me to use my brain, (2) I also like that it’s in healthcare which is an industry that I think is not only important but is ripe for disruption. (3) I really like working in teams with other smart people.

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8
Q

What has been your most challenging or rewarding academic experience so far?

A

Writing a 25 page capstone paper for my history major - I wrote about shellshock for World War 1 veterans, and it was not only a challenging experience but also made me find and review primary sources and come up with a new contribution.

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9
Q

If you are admitted to our program, what do you think your biggest challenge will be?

A

I think the biggest challenge will be to figure out where to prioritize my time, I want to spend time learning new things in classes but realize that a lot of value comes through interacting more informally with the classmates around you.

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10
Q

If you could change one thing about your professional life, what would it be and why?

A

Have more of an impact

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11
Q

Tell me about a time when you had to decide among multiple options.

A
  1. Analytics fellowship vs. staying with my project - really interested in long-term analytics but wanted to close out the engagement and see it to fruition, and delay the analytics until the end of the project this winter
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12
Q

Tell me about a time when you had to step out from your comfort zone.

A
  1. Premera project presenting to executives on a routine basis
    Initial Section 111 / COB project had to learn SQL and put together a full analysis
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13
Q

Tell me when you did something innovative.

A

NDBH target analysis – had a challenging task in a short-window. A unique quirk in which we had to choose providers that were close the military bases in the contract. We couldn’t use normal Excel techniques and although this was not a data project per se I recalled that I had learned that this was possible in SQL so I was able to use my background in analytics to find a quicker outcome that was scaled to a large degree.

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14
Q

Tell me about something that you’ve encountered, at work or outside of work, that made you feel uncomfortable.

A

Ethical situation –> expensing using the Deloitte code. I didn’t use it and encouraged my team not to do it.

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15
Q

Tell me about a difficult conversation you had to have with someone.

A
  1. Telling Paige her feedback (she was my friend from college and I have many mutual friends with her). Although I didn’t love giving her feedback I knew she was aligned with professional development and would appreciate honest feedback that would help her along.
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16
Q

How did you manage to resolve a conflict situation and move the team forward?

A

Disagreement over the VOFS financial model.

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17
Q

Where do see your business heading?

A
  1. HealthScape Advisors is a fairly - I joined because I was interested in both healthcare and consulting and I felt a smaller company would allow me to get to know people better and have more of an elevated role in the firm. That said, when I joined HAS it was a 50 person company, and now it’s closer to a 150 person company –> it continues to grow both from new clients and areas within healthcare ,but more importantly because we place emphasis on repeat business with the same clients by providing them very hands-on service (end to end solutions rather than drop a strategy and move on).
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18
Q

What’s a personal goal that you’ve set for yourself recently?

A

I set myself a goal to read 40 books by the end of the year, particularly to read more classic works of fiction since I usually read non-fiction books. I’m only at about 25 right now but thankfully all of the free time we have with covid I might be able to.

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19
Q

Tell me about something at work you have been proud of in the last year.

A

Proud that I built a target market analysis model for a new product entry across the state of Washington, which we’re now using to launch in the follow-up implementation. In addition to technically executing on the model, I am proud of how I was able to convey a complicated process to the executives involved in our project

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20
Q

Given what you know now, if you could go back to university and pick your subjects, would you change your choices?

A

I wouldn’t radically change them but I think I would choose Political Science and maybe Business Analytics because these are more oriented around actual application of skills and real life concepts rather than just theoretical.

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21
Q

Why did you pick your quote?

A

It resonated with me because we tend to laud big names that have made major contributions but often look past the advantages or societal factors that contribute to those accomplishments, which is significant as we think about trying to maximize human achievement moving forward. It not only highlights the inequities of our society, but also underscores how much untapped potential there is that we could access if we put into place the right social and political policies.

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22
Q

How do you bring diversity to the Yale classroom?

A

I would say I bring diversity of thought through my unique background. Although I have a fairly traditional business and consulting background, I think I have a unique

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23
Q

Who do you admire in your current industry (companies and leaders)?

A

There’s a company called Oak Street Health that I really admire because they are heavily data based and are focused on value based care that reduces total cost of care. I also admire Kaiser Permanete, which is a direct competitor to my current client, because of their integrated care model is very hard to beat in terms of the price they offer their customers. Optum would be my third. Livongo could be another one, their mission is to leverage data and technology solutions to manage chronic conditions like diabetes and reduce total cost of care.

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24
Q

Why did you choose to join HealthScape?

A

I was very interested in both consulting because of the learning opportunity it provided me and healthcare. While there are many companies that consult in the healthcare space, I was especially interested in joining HealthScape because it was a fairly small firm that allowed me to quickly become embedded and to accelerate more quickly within the firm.

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25
Q

What has been the most challenging aspect of your current job?

A

Translating insight into action.

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26
Q

Who do you admire at your company

A

The person I probably admire the most is Dan Delaney, who is the Managing Director on my current project and someone who I’ve deliberately tried to continue working with over the years. Not only is he probably the best pure consultant at the firm in that he has an immense amount of experience in the industry but always thinks strategically and takes the time to sit back and tailor his approach to the client, but he also really focuses on developing the more junior members of the firm and building the culture of the firm. He’s given me probably the most honest feedback of my career but also is understanding of the work-life balance considerations.

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27
Q

What are the challenges with philanthropy - do you really think it can make a difference?

A

(1) want to make sure the money is coming from a good source (do no harm approach) (2) a lot of aid is wasted or just goes to programs that make us feel good but don’t do much help –> importance on listening to select the right investments and then working with the recipients of the money to make sure they are involved in the usage of money in their area. Analytics can be used to find the most impactful sources requiring dollars and how to use them, but at the end of the day the end-users need to be part of the solution.

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28
Q

What will you do if you don’t get into any business school this year?

A

I would likely go into the analytics fellowship at work, and then use that to try and move directly into the non-profit sphere and move up directly from there.

29
Q

What will you get involved in on campus?

A

Social Impact Lab, Impact Investing?

30
Q

What is the biggest challenge your industry faces?

A

Healthcare faces an issue with incentives. The US pays more than may other countries for healthcare, and has only middling outcomes. Everyone knows that they want to improve quality and reduce cost, while doctors and health insurers may have good intentions, at the end of the day they are a business and so want to make sure they make money and look out for their shareholders and so . In my view there are two ways to fix this: one is external in that the government could step in and say this industry is so important that there are restrictions on what can and cannot be done. While there are areas in which I think this is appropriate, we also want to make sure we live in a society that encourages free markets and individualism and the government doesn’t have all of the solutions either. My view is that the solution is through alignment of incentives: structuring contracts and allocating capital so that stakeholders in the industry are forced to change their behavior and provide high-value services that actually have beneficial outcomes. This has been done through risk based contracting and other shared savings. arrangements.

31
Q

What are your thoughts on the affordable care act.

A

I think that offering basic coverage for certain services should be required. This is an example of how I would like to more directly be involved in allocating services to those that need it most.

32
Q

How has COVID impacted the healthcare industry?

A

Shifts include: (1) uptake of telehealth usage (2) Has been profitable for many because so few members are accessing elective surgery, but also shows the gaps in access and shows doctors that they should be moving toward capitated payments and there should be lower costs and fewer unexpected payments. (3) exposed gaps in coverage, especially those who lost coverage through employer groups.

33
Q

Biggest mistake your company has made

A

Being acquired by a private equity company. It provides capital, financial scale, and some synergies from clients, but I think that one of our strengths was our unique culture and this led to some attrition of leadership and was misaligned with our strategic vision and client base.

34
Q

Biggest mistake you have made.

A

Not advocating for myself early on - I was on a project for 12 months and wasn’t doing what I wanted to from a strategic lens. I’ve managed to overcome this by being more proactive about what types of projects I’m on - I advocated for myself being on this HMO project, and I’ve set myself up to be in the analytics fellowship.

35
Q

What would your supervisor say is a weakness? A strength?

A

Strength: Detail oriented, thoughtful and deliberate about my approach and will try to run to make a solution myself before bringing it back to the team, good team-player that develops the people on the team, very optimistic and glass half-full, ethical, analytical (look to interject data where possible), . Weaknesses: sometimes get mired in particular details when trying to make a decision with imperfect information, don’t have confidence to advocate for my solutions.

36
Q

Three words to describe me

A

Social, analytical, deliberate / thoughtful.

37
Q

Why does this MBA program appeal to me

A

Number one is Harvard’s focus on non-profit management and demonstrated outcomes in placing people in those types of careers. Number two is Harvard’s focus on the case method approach and learning from real-life circumstances from a variety of backgrounds. (3) Harvard is a management / leadership school - I eventually want to be a leader in the non-profit field.

38
Q

Why have you decided to apply to business school?

A

I’m at an inflection point in my career where I’ve developed a good number of business skills in analytics and strategic analysis but I realize that I don’t hope to be in corporate consulting long-term. That said, to take the next level I feel that formalized training in leadership and exposure to other areas of business will help me as I look to transition to a role in non-profit and will give the skills to lead an organization rather than serve in more of the analysis and advice role that I play as a consultant.

39
Q

What are your short and long-term goals? How do you plan to use your MBA?

A

Short term want to work in non-profit area such as the Gates Foundation as someone that brings a data-driven approach to solving social-sector issues, and long-term want to lead this type of organization

40
Q

Why is an MBA necessary for this goal?

A

Access to broad diversity of interdisciplinary backgrounds, making an industry switch, bolster my technical skills, access to leadership training that will allow me to see things from a broad lens.

41
Q

Favorite class at Notre Dame?

A

War and the Modern World - very discussion based class and in an area that was my area of focus - ultimately went on to research in this area. Maybe Deak seminar on the First World War - this led to my 25 page senior capstone paper.

42
Q

Most admired company (3 of them)

A

The Gates Foundation - uses analytical rigor and has scaled impact, purely focused on our most pressing issues. The Ford Foundation

43
Q

Where would you apply?

A

Gates Foundation, Clinton Foundation, the Ford Foundation, the Bridgespan group, Social Finance.

44
Q

What single change would you make to the healthcare system?

A

Make behavioral health coverage a required benefit much like other pre-existing conditions are covered now - research shows that this area has outsized benefits for its cost, is underutilized today, and is especially a gap for low income and diverse populations

45
Q

What other industry are you interested in?

A

Fintech - education and knowledge gap, the complexity of the sector is one where technology is ripe for automating people’s access to basic financial services and investments. It also has outsized power to impact people’s trajectory - when you’re not worried about paying for basic things. I use a robo-advisor and have realized how helpful having access to compound interest is for planning for my long-term financial health. Through Moneythink i realized the importance of teaching people financial plannign early on.

46
Q

What other companies did you apply to other than the one you’re currently at?

A

Consulting firms, Cardinal Health, Target

47
Q

What kind of leader are you? Can you give me an example of a time when provided extraordinary leadership?

A

I firmly believe the best leadership comes from putting long-term goals and parameters in place but ultimately trusting and empowering your team to help contribute. Tap into the strengths of many rather than of one helps you avoid bias, sparks productive conversation. Also develops your people. Best example was through L’Arche Chicago, when I led a group of 5 professionals - ultimately I decided to leverage each of their strengths and assign them to different areas of the project (Megan Lohius came from an advertisting background, so she knew what credits they could use)

48
Q

What kind of team member are you? Can you give an example?

A

I’m very focused on making sure the team gels and that everyone is getting what they want out of the partnership. Example is when I worked with the consultants on my team to make sure they were developing by giving them opportunities to speak up and own certain workstreams. I also worked with my manager to carve out opportunities where I could own workstream deliverables and client interaction so that he would be freer to elevate himself to a more Director level position where he could focus on long-term strategy.

49
Q

What role does intuition play in decision-making vs. data and analytics?

A

Analytics guides you in the right direction but intuition tells you how to deploy it. An example of this was the Zuckerberg foundation putting incentives in its education curriculum in New Jersey, but ultimately it wasn’t as successful because you have to work with the end users that are real humans and understand their needs. [How have I seen this in practice?]

50
Q

Where do you see the industry you’re interested in now? Where will it be?

A

Philanthropic giving is seeing additional attention due to things like COVID and there are a growing number of organizations with unprecedented capital and scale, but we have to be cognizant that we’re not just throwing money at the problem and are actually putting it into practice both in the right places and using the right strategies that keep the end goals in mind and that work with the end stakeholders to define the priorities.

51
Q

Tell me about a time your idea was rejected.

A

TBD

52
Q

Tell me about a time when your expectations were not met.

A

TBD

53
Q

Tell me about a time you had to ask for help

A

TBD

54
Q

Tell me about a time you convinced others to follow your plan.

A

Target market enrollment (convinced them to take a Rating Area region approach), TRICARE fee-for-value framework, Premera VBID framework.

55
Q

Tell me about a time when you were part of a team that had poor dynamics/didn’t get along well.

A

TBD (Agnes / Mike team)

56
Q

Tell me about a time when you had to present something to someone who you did not like.

A

I had to present a TRICARE fee-for-value framework to a Managing Director that was very hard to read and could be very hard to predict and when he does get antagonistic he will go into the Socratic method. From my previous dealings with him I knew that he needed me to outline things in a very succinct way so that he wouldn’t get flustered, and while it still happened I knew to not take his drill-down personally and calmly respond in a fact based manner.

57
Q

Tell me about a time when you had to deal with someone who wasn’t pulling his/her weight.

A

TBD (Kieber)

58
Q

What exactly do you do? What have you been doing in your position recently?

A

Refer to Harvard application explanation of roles.

59
Q

Tell me about a time your idea was rejected.

A

TBD

60
Q

What do you want to be known for in life?

A

Someone who made a contribution didn’t just adhere to the status quo and let things that I think happen. Someone who was a good person who upheld their values

61
Q

How will you contribute to our campus?

A

Will bring my extensive history in healthcare and data-driven approach to the case studies and clients. I will also be very involved in extracurriculars

62
Q

How can non-profits use data to meet their long-term goals?

A

(1) Donor analytics - identify ways of finding new donors and maximizing the size of donations from existing donors. Did this with L’Arche. (2) Operational / financial opportunities - how can we reduce costs and reach out strategic objectives through incorporation of KPIs. (3) Program-specific initiatives: how can we improve the way we allocate dollars to focus on high-impact programs that actually have an impact (this is where I would want to be most focused.

63
Q

Essay deep-dive: biggest issue you would address in a non-profit.

A

I would focus on BH.

64
Q

Essay deep-dive: how will you bring value to non-profits

A

Refer to three answers for proving value to non-profits.

65
Q

Essay deep-dive: what could you have done to make Emblem project go on time

A

While we contemplated multiple different scenarios for insourcing implementation, including staging different lines of business, different states, etc. but ultimately we could have tried harder to convince them of the necessity of insourcing BH and identified other enterprise priorities that they could have sacrificed instead.

66
Q

Essay deep-dive: tell me a time when you saw consumers not having a good experience.

A

behavioral health at Emblem - they weren’t receiving timely authorizations / poor customer service for their BH members, and actually were fined by the state for poor utilization management. Bigger trend that healthcare is unaffordable and that people feel frustrated by confusion in products - Premera HMO product tries to solve both and offer more options.

67
Q

Essay deep-dive: Why did you decide to pursue the analytics fellowship?

A

I’m at a point where I’ve developed my strategic skills, and I’ve realized that I’m more energized and more impressed with the results of more data-driven engagements. The fellowship would give me more technical skills (Python, R) that would allow me to work directly with clients on data analytics engagements that would have truly tangible results and that would give me a broader lens and skillset that let’s me leverage analytic use cases more easily in other spheres.

68
Q

What are your strengths?

A

(1) Deliberate and thoughtful - try to consider the implications of decisions / work that I do and logically plan ahead for what will happen. (2) social - try to establish bonds with people at a personal level so that they feel invested in the team and feel comfortable voicing their opinions. (3) realistic / data-driven: try to sift through the fluff and ascertain what actually matters.

69
Q

What are your weaknesses? What is negative feedback you have received? What do you struggle with?

A

(1) indecisive: can sometimes get overwhelmed by data. (2) don’t advocate for things that I don’t know are true. (3) not super creative - oftentimes look at things that I’ve seen work before and try to recreate these.