10. Troubleshooting Flashcards
(6 cards)
1
Q
Troubleshooting Process
A
a systematic process for finding and fixing a problem’s cause in a system
2
Q
Troubleshooting Steps
A
- Create a hypothesis.
- Run a test.
- Each hypothesis and test comes from knowledge of how the system’s parts work
3
Q
Hypothesis
A
A statement of a possible cause, stated so as to be either true or false.
4
Q
Test
A
A procedure typically with two possible results that either validate or invalidate a hypothesis
5
Q
Asymmetric Test
A
- A result of Yes validates, but a No does not invalidate (or vice versa)
- Often used to try to quickly validate a hypothesis.
6
Q
Hierarchy
A
- An object can be decomposed into sub-objects
- A hypothesis may be decomposed into more precise sub-hypotheses
